This is the first time we have used Hays Travel. Overall experience extremely good and many thanks to Lisa for her help and advice, greatly appreciated. Will deffinatly be visiting the Stockton Heath... See more
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I phoned the Stockton Heath store and spoke to a lovely lady called Kady and explained that we wanted to book a mediterranean cruise for 6 family members for my 70th birthday. Kady took some detail... See more
Company replied
We have not used a high street travel agent for some years and have booked through agents on the internet, or direct with the holiday company. We felt the experience was better at the Hayes shop. E... See more
Company replied
My first impression of Hays Travel, in Stockton Heath, was a cheerful greeting from the desk. She introduced herself as Laura, and quickly began investigating what I wanted from my break. She spen... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
41 London Road, WA4 6SG, Stockton Heath, United Kingdom
- 01925399541
4.9
Excellent
665 reviews
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Walked in not really knowing what…
Walked in not really knowing what cruise we wanted to book, after speaking to Lynette who is very patiently helpful we were able to book a cruise for a special occasion
June 5, 2026
Reply from Hays Travel - Stockton Heath
Thank you for the kind review it was a pleasure!
Always use Hays to book our holidays
Always use Hays to book our holidays. All staff are so welcoming and helpful, nothing is too much trouble.
June 4, 2026
Reply from Hays Travel - Stockton Heath
Hi Jean
Thanks for your review. We're always happy to help to get you what you want
Kind regards
Jill
A very welcoming shop with lovely…
A very welcoming shop with lovely helpful staff - information was given and Laura relayed it to us in a very professional manner it is - as always - a pleasure booking with Hay’s Stockton Heath branch thank you
June 3, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind words Ann, always our pleasure to see yourself and Howard. Have an amazing time! - Laura
Lesley was very helpful in helping us…
Lesley was very helpful in helping us book our holiday to Jersey
June 2, 2026
Reply from Hays Travel - Stockton Heath
Thank you for kind feedback, lovely to meet you.
More than happy with the excellent…
More than happy with the excellent customer service received thank you.
June 2, 2026
Reply from Hays Travel - Stockton Heath
Thank you Carole for your lovely words. - Laura
Staff extremely friendly and helpful
Staff extremely friendly and helpful. Very mindful of what holiday we were looking for. Would highly recommend
June 2, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your kind feedback Val, it was lovely to meet you and Susan. - Laura
Ease of use friendly
May 31, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Laura was great
Laura was great, knew exactly what we wanted and efficiently booked it for us. We’ll definitely be back!
May 29, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your lovely feedback Tracy, it was lovely to meet you and Jessica. - Laura
Staff member extremely helpfull
May 16, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for taking the time to leave a lovely review
Very helpful staff on the phone and in…
Very helpful staff on the phone and in shop with regard to my booking 😀
May 16, 2026
Reply from Hays Travel - Stockton Heath
Thank you !
The agent that dealt with our holiday…
The agent that dealt with our holiday booking was so helpful ,she checked all options throughly and was extremely pleasant to deal with
May 12, 2026
Reply from Hays Travel - Stockton Heath
Hi Sarah, Thanks for your kind words & I appreciated the 5 * review, it was a pleasure serving you & Tony! Enjoy Samos ... Kind regards, Diane
Staff at Stockton Heath
Staff at Stockton Heath always friendly and knowledgeable, a pleasure to do business with!
May 12, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your kind words!
Staff always friendly and helpful
May 12, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind words Stephen, always a pleasure to see you both. - Laura
Reply from Hays Travel - Stockton Heath
Thank you kindly Karen! - Laura
Friendly experienced staff who follow…
Friendly experienced staff who follow up questions and queries. The staff are knowledgeable about places and the most suitable for my needs.
Any questions have been followed up by email and a phone call.
May 9, 2026
Reply from Hays Travel - Stockton Heath
Thank you for leaving a review we hope you enjoy your holiday!
Very professional service
Very professional service, will definitely use again. Thank you for making the process much less stressful.
May 10, 2026
Reply from Hays Travel - Stockton Heath
Thank you for booking with us at Hays !
Laura at Stockton Heath branch was very…
Laura at Stockton Heath branch was very efficient,helpful and friendly.
May 8, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your kind words Julie! It was lovely to meet you. - Laura
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Lesley was very helpful & patient…
Lesley was very helpful & patient throughout the booking process & offered valuable advice which we much appreciated.
May 6, 2026
Reply from Hays Travel - Stockton Heath
Hi Tony and Patricia,
it was an absolute pleasure, and I hope you enjoy your holidays !
Kindest regards,
Lesley.
Lesley made the whole process extremely…
Lesley made the whole process extremely smooth & easy to book, would recommend
May 5, 2026
Reply from Hays Travel - Stockton Heath
Thank you Deborah !
It was a pleasure, I am sure you will have a wonderful holiday xx
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