This is the first time we have used Hays Travel. Overall experience extremely good and many thanks to Lisa for her help and advice, greatly appreciated. Will deffinatly be visiting the Stockton Heath... See more
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See what reviewers are saying
We always use Hays Travel as the staff there are absolutely fantastic. They are all professional, caring and organised giving 110 per cent . It’s the Stockton Heath branch we use .
Company replied
We have not used a high street travel agent for some years and have booked through agents on the internet, or direct with the holiday company. We felt the experience was better at the Hayes shop. E... See more
Company replied
My first impression of Hays Travel, in Stockton Heath, was a cheerful greeting from the desk. She introduced herself as Laura, and quickly began investigating what I wanted from my break. She spen... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
41 London Road, WA4 6SG, Stockton Heath, United Kingdom
- 01925399541
4.9
Excellent
669 reviews
Asks customers to review
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Extremely helpful and friendly service
December 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lee was very helpful and kind taking me through the process so that I understood what he was doing
Lee was very helpful and kind taking me through the whole process and explaining what he was doing and printing the whole holiday out for me to see. Thank you.
December 11, 2025
Reply from Hays Travel - Stockton Heath
Thank you, always happy to help!
Five star service
After several setbacks of not being able to secure a holiday in Croatia for three ladies, we were beginning to lose hope, but after two hours of searching, Diane found a deal that met all our requirements and budget.
Excellent service.
December 6, 2025
Reply from Hays Travel - Stockton Heath
Thank you !
We had the best travel booking…
We had the best travel booking experience at Hays. Laura was an absolute star and put together an incredible itinerary for our Costa Rica adventure. So helpful, nothing was too much trouble. We would highly recommend Hays and Laura to anyone considering booking their holidays. Thank you!!
December 2, 2025
Reply from Hays Travel - Stockton Heath
Thank you so much for your kind feedback! I hope that you both have the most incredible time. - Laura
Nothing was too much trouble for the…
Nothing was too much trouble for the lady that dealt with us, she was very helpful indeed.
Will visit again for our next holiday.
December 9, 2025
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback, hopefully see you soon.
Reply from Hays Travel - Stockton Heath
Thank you for you kind feedback.
Reply from Hays Travel - Stockton Heath
Thanks that so kind of you, we love seeing you here too.
Kind regards
Jill
Reply from Hays Travel - Stockton Heath
Thank you for your great review.
I walked in and knew what I wanted to…
I walked in and knew what I wanted to book and was dealt with very efficiently.
November 14, 2025
Reply from Hays Travel - Stockton Heath
Thank you for your kind words Susan, it was lovely to meet you. I hope that you have a fantastic time on your trip. - Laura
Reply from Hays Travel - Stockton Heath
Thank you very much Brenda! It was lovely to meet you and Dennis. Have a brilliant time on your cruise. - Laura
Laura was very welcoming
Laura was very welcoming. Our was holiday was booked and sorted.
Extremely pleasant young lady.
She said we could call her any time if we had any queries.
Thank you Laura.
November 22, 2025
Reply from Hays Travel - Stockton Heath
Thank you kindly Michael, it was lovely to meet you. I hope that yourself and Margaret have a wonderful holiday. - Laura
The time and effort taken to find the…
The time and effort taken to find the family holiday
we wanted was excellent.
November 22, 2025
Reply from Hays Travel - Stockton Heath
Thank you for your kind words, we hope that you and your family have a lovely time away.
Great service as always
November 14, 2025
Reply from Hays Travel - Stockton Heath
Thank you for your kind words.
very professional
November 12, 2025
Reply from Hays Travel - Stockton Heath
Thank you for your lovely feedback Warren!
Hays, stockton heath. Wonderful
Lesley was a wonderful help in guiding us through what was available and possible. Very knowledgeable and happy to phone anyone for clarification.
Several follow up calls afterwards until all was confirmed. Will use Hays again.
November 12, 2025
Reply from Hays Travel - Stockton Heath
Hello Ian and Jackie,
Thank you so much for your wonderful review !
It was lovely to meet you, and an absolute pleasure to organize your amazing holiday.
Kind regards, Lesley.
Friendly advisor
Friendly advisor, listened to my request and found what we were looking for after a very last miniute decision to go to lappland, was booked and all questions answered promptly no hassle and very much looking forward to our trip! Thankyou
November 8, 2025
Reply from Hays Travel - Stockton Heath
Your very welcome, have a fabulous time!
Simply the best!
Friendly n patient as I wasn’t sure wot I wanted from a cruise. Jill was very informative but made it easy to understand .. she spent a long time with us n explained everything we needed to know..
November 12, 2025
Reply from Hays Travel - Stockton Heath
Thank you for your kind words Sandra :)
Exceptional
Always use hays travel the staff are so welcoming and friendly, they go above and beyond to get the right holiday for us
November 11, 2025
Reply from Hays Travel - Stockton Heath
Thankyou for your lovely words it is always a pleasure.
They are always so friendly and helpful…
They are always so friendly and helpful and guide us through the booking.
October 24, 2025
Reply from Hays Travel - Stockton Heath
Thank you for you kind feedback, lovely to see you both.
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