We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more
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See what reviewers are saying
Louise and Dannielle at Stockton on Tees shop were absolutely fantastic. I entered wanting a 7 night stay in Greece / Algarve flying from Teesside. We then tried Tenerife all inclusive at Iberostar... See more
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We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more
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Stockton Hays travel is just a wonderful place to book your travels,as soon as the door opens everyone says hello makes you so welcome ,and Daniel is just amazing helpful friendly takes the time to ex... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom
- 01642 613097
4.9
Excellent
807 reviews
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Reply from Hays Travel - Stockton
Thankyou Julie for your patience when we got this booked, we got there in the end!
Many Thanks Aimee :)
They make you feel right at home so…
They make you feel right at home so helpful it's like visiting your second family every single member of staff are so caring and patient especially as i have multiple invisible disabilities they all have a caring nature.
January 21, 2026
Reply from Hays Travel - Stockton
Thank you for such a lovely review, im glad we got you booked up and im sure you will have the best time Thanks Louise
Natalie was really good
Natalie was amazing, she listened to what we wanted from our holiday and found us some great places, she kept checking with the kids that they were happy as well. Couldn’t fault her at all thank you so much Natalie
January 12, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review, it was a pleasure to get you booked up and im sure you will have a fab time thanks Natalie :D
Not the service we expected
We we're booking a tour with Alfa a company we have never travelled with before. There were questions we wanted answered but did not get. When we got home we found we had been charged extra and did not know why, it turned out it was for an upgrade room. We phoned you and it took a long time to establish that was what it was for. We were told you would send Alfa invoice and we have not got it. We used to go to the shop that disappeared in Middlesbrough and always got excellent service. We were spoilt. We found out ourselves all that we wanted to know and which you could have found out for us.
January 9, 2026
Reply from Hays Travel - Stockton
Thank you for speaking to me today, i hope that going forward we can build a relationship and continue to provide the service you have been receiving. You have my contact details so please contact myself with any questions or queries Thank you Danielle
used by us for years
We have used Hays Travel for many years and have found them very efficient and extremely helpful
January 8, 2026
Reply from Hays Travel - Stockton
Hi Susan - Always a pleasure to have you in the branch. Glad we could get you another holiday booked up. Thanks :)
Reply from Hays Travel - Stockton
Thank you for the 5* review, im glad we got you booked up Thanks Connor
Excellent service
Amie was lovely and talked me through how to use my phone to pay my deposit
January 14, 2026
Reply from Hays Travel - Stockton
Thankyou Lynne for a lovely review, i am glad we got there in the end.
Aimee
Very polite and helpful .Gave all…
Very polite and helpful .Gave all necessary information.
January 7, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review im glad we got you sorted Thanks Natalie
A very good travel agency
Very friendly, knowledgeable and helpful staff , esp Danielle with whom we dealt. (stockton branch)
January 11, 2026
Reply from Hays Travel - Stockton
Thank you for the 5* review, im glad we got your sorted and im sure you will love it Thanks Danielle
Reply from Hays Travel - Stockton
Thank you for 5* review im glad we got you sorted Thanks Louise
The experience was great
The experience was great, Aimee was so friendly and approachable, Aimee made booking the holiday so stress free.
I was given plenty of options and different packages to find the best for my family.
I would definitely book again with Aimee 😁
January 10, 2026
Reply from Hays Travel - Stockton
Hi Darren - Thank you for such a fantastic review for Aimee. I shall pass this onto her!
Thanks Natalie :)
Friendly and knowledgeable
Friendly and knowledgeable. I had an idea of what I wanted and she was able to arrange it all
January 3, 2026
Reply from Hays Travel - Stockton
Thank you for leaving such a lovely review, i glad we got you sorted thanks Natalie
Good expirance,pleasant staff who…
Good expirance,pleasant staff who talked us through the whole booking thanks a lot.sandra andmichael.
January 9, 2026
Reply from Hays Travel - Stockton
Thank you for such a lovely review, im glad we managed to get you booked up and im sure you we will love it Thanks Danielle
very friendly and professional staff
January 9, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review, im glad we got you booked up Thanks Louise T
Excellent customer service skills…
Excellent customer service skills provided with Aimee.
December 31, 2025
Reply from Hays Travel - Stockton
Thankyou Satveer for your lovely review, and thankyou for the chocolates, they have gone down today in the office!
Aimee
Great service from Danielle even rang…
Great service from Danielle even rang us back with a better deal
December 28, 2025
Reply from Hays Travel - Stockton
Hello. We're so happy to hear that you received great service from Danielle and a better deal with us. We appreciate your booking. Thank you for sharing your positive experience with us! Kind regards, Gemma x
Excellent and friendly customer service
January 3, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review im glad we got you booked up thanks Louise T
Connor was more than helpful
Connor was more than helpful, explored various options and made a massive effort to get me a great deal. He knowledge is vast and his recommendations were really appreciated.
December 30, 2025
Reply from Hays Travel - Stockton
Thank you for a lovely review I'm glad we got you sorted Thanks Connor
A relaxing, hassle free pleasurable family holiday booking experience!
The young lady, Louise, was very friendly and answered all of my questions. She made the whole holiday booking experience relaxing and hassle free. I usually book myself online, going forward for future family holidays, Hays travel will be my 1st port of call.
January 1, 2026
Reply from Hays Travel - Stockton
Thank you for such a lovely review im glad we got you sorted and i look forward to seeing you in the future Thanks Louise T
Very nice service,helpful, friendly,explaining,
The company is very good and honest,helpful understanding thanks .
December 18, 2025
Reply from Hays Travel - Stockton
Thank you for leaving a lovely review, im glad we got you booked Thanks Joanne
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