Hays Travel - Stockton Reviews 

807
TrustScore 5 out of 5

4.9

Unit 4, Wellington Square, TS18 1RH Stockton, GB


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Rated 5 out of 5 stars

We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more

Company replied

Rated 5 out of 5 stars

Louise and Dannielle at Stockton on Tees shop were absolutely fantastic. I entered wanting a 7 night stay in Greece / Algarve flying from Teesside. We then tried Tenerife all inclusive at Iberostar... See more

Company replied

Rated 5 out of 5 stars

We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more

Company replied

Rated 5 out of 5 stars

Stockton Hays travel is just a wonderful place to book your travels,as soon as the door opens everyone says hello makes you so welcome ,and Daniel is just amazing helpful friendly takes the time to ex... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom

  • 01642 613097

4.9

Excellent

TrustScore 5 out of 5

807 reviews

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4.9

All reviews

(807)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

One stop holiday travel

Excellent one stop service , we were returning for another long weekend break and everything was sorted , flights, parking, hotel , in an hour.
Brilliant efficient rapid friendly service, thank you!

February 11, 2026
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Reply from Hays Travel - Stockton

Thank you for taking the time to review my service, im glad we got you booked up and im sure you will have a great time Thanks Louise

Rated 5 out of 5 stars

Natalie is your Stockton on tees shop…

Natalie is your Stockton on tees shop was very helpful . She answered all my questions , showed me the deck floor I wanted and where my cabin would be . You were recommended to us by my brother who uses you all the time , my sister has also booked with you and there’s another 6 of us that are booking with you too . Thankyou

February 17, 2026
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Reply from Hays Travel - Stockton

It was an absolute pleasure to get you booked up! So glad we could get all your questions answered too! You know where we are for your next one. Thank you again so much Natalie :)

Rated 5 out of 5 stars

Danielle and the team are always…

Danielle and the team are always friendly and super efficient. Thank you for booking another holiday for us.

February 17, 2026
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Reply from Hays Travel - Stockton

Hi Lindsay - thank you so much for coming back to us time and again. It's always a pleasure! Many thanks Danielle :)

Rated 5 out of 5 stars

The staff were welcoming

The staff were welcoming, pleasant and very efficiant.
Our booking was completed by the member of staff quickly and efficiantly.

February 8, 2026
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Reply from Hays Travel - Stockton

Hi David - thank you for such a lovely review. Was a pleasure getting you booked up. Thanks Louise M :)

Rated 5 out of 5 stars

Louise was amazing start to finish

Louise was amazing start to finish. She understood our requirements and made the booking process smooth and happy… she is a credit to Hays.

February 9, 2026
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Reply from Hays Travel - Stockton

Thank you for a lovely review im glad we got you all booked up Thanks Louise

Rated 5 out of 5 stars

The staff was very helpfull with my

The staff was very helpfull with my booking especially Amy she sorted everything out for me.

February 1, 2026
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Reply from Hays Travel - Stockton

Thank you for such a lovely review. Your feedback is always appreciated. Many Thanks, Aimee

Rated 5 out of 5 stars

Staff were excellent very polite and…

Staff were excellent very polite and helpful would definitely recommend them to anyone

February 7, 2026
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Reply from Hays Travel - Stockton

Thank you for a lovely review im glad we got you sorted and im sure you both will have an amazing time thanks Danielle and Natalie :D

Rated 5 out of 5 stars

Stockton's sunny experience

Fabulous team in Stockton on tees, do whatever they can to get you the best deal possible for you , very efficient when searching for your requirements and all aspects of your holiday fully explained and any questions answered without hesitation, wouldn't go anywhere else

February 6, 2026
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Reply from Hays Travel - Stockton

Thank you for taking the time to write such a great review. Always a pleasure to see you both. Many Thanks, Danielle.

Rated 5 out of 5 stars

They found everything what I needed at…

They found everything what I needed at ease and Natalie was great at finding holiday for me location and dates that I required 👍

February 6, 2026
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Reply from Hays Travel - Stockton

Thanks for such a great review. I will pass your comments on to Natalie. Thank you for taking the time out to write this review. Many Thanks, Louise

Rated 5 out of 5 stars

The service was helpful and friendly

The service was helpful and friendly. Nothing was a problem, Louise made us feel welcomed. She answered all our questions.

January 27, 2026
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Reply from Hays Travel - Stockton

Thank you for leaving such a lovely review, im glad we got you sorted Thanks Louise

Rated 5 out of 5 stars

Really helpful

Couldn’t be more helpful in booking my holiday and getting the best deal and price

January 26, 2026
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Reply from Hays Travel - Stockton

We appreciate you taking the time to leave us a 5-star review! We are so happy to have helped you book your holiday at the best price.
Many Thanks, Connor

Rated 5 out of 5 stars

Connor was great this weekend when we…

Connor was great this weekend when we came to book a family holiday and was very patient with us and no pressure and gave us all the time to make our decision. The overall store was great with feedback from all staff and support in ensuring we were booking the perfect holiday which suited our family. Everyone was great with my 3 year old son and we are so excited to go away this summer! Thanks everyone

February 1, 2026
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Reply from Hays Travel - Stockton

Hi Olivia,

We appreciate your kind feedback regarding your recent family holiday booking experience. We're happy to hear that our team was patient and helpful, ensuring you found the perfect holiday. We wish you a wonderful trip this summer!

Hays Travel

Rated 5 out of 5 stars

Just booked holiday with hays Stockton…

Just booked holiday with hays Stockton branch every customer service representative spoke with always helpful and pleasant and nice to speak with! Never book with any other travel agency

February 1, 2026
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Reply from Hays Travel - Stockton

Thank you for leaving such a lovely review, im glad we got your holiday sorted Thanks Claire

Rated 5 out of 5 stars

Tenerife holiday

Very good Danielle was pleasant helpful and quick

January 29, 2026
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Reply from Hays Travel - Stockton

Thank you for a lovely review, im glad we got you booked up and im sure you will have a fab time Thanks Danielle

Rated 5 out of 5 stars

Louise was very friendly and helpful…

Louise was very friendly and helpful nothing was to much trouble for her she is a credit to your company

January 22, 2026
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Reply from Hays Travel - Stockton

Thank you so much for a lovely review. Looking forward to seeing you both again, especially if you bring in the pork pies :) Thanks, Louise

Rated 5 out of 5 stars

Just the all around attitude of your…

Just the all around attitude of your staff , they are brilliant xx

January 21, 2026
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Reply from Hays Travel - Stockton

Hi Diane - thank you for your lovely review. it was a pleasure to book your next holiday!
Thanks Natalie :)

Rated 5 out of 5 stars

Always use hays travel stockton the…

Always use hays travel stockton the staff treat u like family and go out of the way too get the perfect holiday that suits us,wouldn't go anywhere else, and always eager too price match

January 27, 2026
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Reply from Hays Travel - Stockton

Thank you for your review Janice! It is always a pleasure and we will look forward to seeing you again to book your next one :) - Louise T

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