We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more
Company replied
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We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more
Company replied
Louise and Dannielle at Stockton on Tees shop were absolutely fantastic. I entered wanting a 7 night stay in Greece / Algarve flying from Teesside. We then tried Tenerife all inclusive at Iberostar... See more
Company replied
We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more
Company replied
Stockton Hays travel is just a wonderful place to book your travels,as soon as the door opens everyone says hello makes you so welcome ,and Daniel is just amazing helpful friendly takes the time to ex... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom
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Excellent one stop service , we were returning for another long weekend break and everything was sorted , flights, parking, hotel , in an hour.
Brilliant efficient rapid friendly service, thank you!

Reply from Hays Travel - Stockton
Natalie is your Stockton on tees shop was very helpful . She answered all my questions , showed me the deck floor I wanted and where my cabin would be . You were recommended to us by my brother who uses you all the time , my sister has also booked with you and there’s another 6 of us that are booking with you too . Thankyou

Reply from Hays Travel - Stockton
Danielle and the team are always friendly and super efficient. Thank you for booking another holiday for us.

Reply from Hays Travel - Stockton
The staff were welcoming, pleasant and very efficiant.
Our booking was completed by the member of staff quickly and efficiantly.

Reply from Hays Travel - Stockton
Louise was amazing start to finish. She understood our requirements and made the booking process smooth and happy… she is a credit to Hays.

Reply from Hays Travel - Stockton
The staff was very helpfull with my booking especially Amy she sorted everything out for me.

Reply from Hays Travel - Stockton
Staff were excellent very polite and helpful would definitely recommend them to anyone

Reply from Hays Travel - Stockton
Fabulous team in Stockton on tees, do whatever they can to get you the best deal possible for you , very efficient when searching for your requirements and all aspects of your holiday fully explained and any questions answered without hesitation, wouldn't go anywhere else

Reply from Hays Travel - Stockton
They found everything what I needed at ease and Natalie was great at finding holiday for me location and dates that I required 👍

Reply from Hays Travel - Stockton
The service was helpful and friendly. Nothing was a problem, Louise made us feel welcomed. She answered all our questions.

Reply from Hays Travel - Stockton
Couldn’t be more helpful in booking my holiday and getting the best deal and price

Reply from Hays Travel - Stockton
Connor was great this weekend when we came to book a family holiday and was very patient with us and no pressure and gave us all the time to make our decision. The overall store was great with feedback from all staff and support in ensuring we were booking the perfect holiday which suited our family. Everyone was great with my 3 year old son and we are so excited to go away this summer! Thanks everyone

Reply from Hays Travel - Stockton
Just booked holiday with hays Stockton branch every customer service representative spoke with always helpful and pleasant and nice to speak with! Never book with any other travel agency

Reply from Hays Travel - Stockton

Reply from Hays Travel - Stockton
Louise was very friendly and helpful nothing was to much trouble for her she is a credit to your company

Reply from Hays Travel - Stockton
Just the all around attitude of your staff , they are brilliant xx

Reply from Hays Travel - Stockton
Always use hays travel stockton the staff treat u like family and go out of the way too get the perfect holiday that suits us,wouldn't go anywhere else, and always eager too price match

Reply from Hays Travel - Stockton
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