We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Louise and Dannielle at Stockton on Tees shop were absolutely fantastic. I entered wanting a 7 night stay in Greece / Algarve flying from Teesside. We then tried Tenerife all inclusive at Iberostar... See more
Company replied
We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more
Company replied
Stockton Hays travel is just a wonderful place to book your travels,as soon as the door opens everyone says hello makes you so welcome ,and Daniel is just amazing helpful friendly takes the time to ex... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom
- 01642 613097
4.9
Excellent
806 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service to find me a holiday
Excellent service to find me a holiday. Many thanks. Friendly and positive experience. Will use Hays Stockton again.
March 17, 2026
Reply from Hays Travel - Stockton
Thanks so much for your lovely review Pamela. I'm so glad we could get you booked up! Look forward to seeing you again soon! Natalie :)
Always happy to book with hats
Always happy to book with hats. As usual,happy smiley faces and cheerful service.
March 15, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review, im sure we will see you soon Thanks Danielle
Maddison was professional
Maddison was professional, friendly and very helpful. Thank you.
March 18, 2026
Reply from Hays Travel - Stockton
Thank you for your lovely review! I hope you have a fab time away on your holiday :) Thanks, Maddison
Great service from walking in to…
Great service from walking in to walking out the door. Staff very friendly found me exactly what I wanted for my holiday
March 17, 2026
Reply from Hays Travel - Stockton
Thank you for the lovely review Julie! It was a pleasure to get you all booked up :) We look forward to booking the next! Thanks, Lindsey x
The staff are helpful and pleasant
Louise the girl who served us was very helpful. She was pleasant and polite.
March 13, 2026
Reply from Hays Travel - Stockton
Thank you for the lovely review :) Hope you both have a fab time away, and we will see you for your next one! - Louise
I was made to feel comfortable and…
I was made to feel comfortable and staff were very friendly.
March 12, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review. Im glad we made you feel comfortable and managed to get your holiday booked. Regards, Louise.
Louise was very good at finding me the…
Louise was very good at finding me the perfect flight after the cancellation of previous flight due to war in Middle East. I am going in 20 days so she didn't have a lot of time to play with but did the job for me!
March 8, 2026
Reply from Hays Travel - Stockton
Thank you so much for leaving me such a positive review Alison! :) I am so happy we managed to get you a flight, hope you have a fab time - Louise T
All the staff were friendly and very…
All the staff were friendly and very helpful, especially Linsey who was very patient and took time to help us with various options
March 8, 2026
Reply from Hays Travel - Stockton
Thank you for the lovely review Don! It was a pleasure to get you all booked up :) We look forward to booking the next! Thanks, Lindsey x
From entering staff were very friendly
From entering staff were very friendly. Booked our holiday with no fuss. Flights booked . Nothing was any problem.
March 4, 2026
Reply from Hays Travel - Stockton
So glad we could get you booked up again. It is always a pleasure! Thanks Natalie :)
From walking in to leaving everything…
From walking in to leaving everything was spot on .natalie explained everything about going on a cruise ,as i have never been on one and even better booked a cruise there and then
Very helpful ,credit to her and hays
Will be back
March 5, 2026
Reply from Hays Travel - Stockton
Thank you so much for this glowing review!! So glad we could get you booked up for your first cruise! How exciting! Hope to see you again soon! Natalie :)
Great friendly professional service
Great friendly professional service, felt Natalie really went above and beyond to find what we were after.
March 1, 2026
Reply from Hays Travel - Stockton
Hi Andrew, thank you so much for your lovely review. I'm so glad I could get yourself and your wife booked up and I hope you have a lovely time away! Thanks Natalie :)
Efficiency and helpfulness
Ok .
My husband and myself always used you in the past for travel .all the time !
This time I used you because if your efficiency and helpful
Nes .in the past. And at this time.
I cannot grumble. All the girls are very helpful you should be proud of them all
And the one e in Newcastle city centre
No grumbles what's so ever .thanks 👍 for the help
March 1, 2026
Reply from Hays Travel - Stockton
Thank you so much for your review Edna. I am so glad we could get you sorted with your travel plans and we hope you have a lovely time! Thanks Aimee
We have been booking our holidays at…
We have been booking our holidays at hays travel for many years now, we always go to the Stockton branch as most of the staff knows us, and they look after us, they always manage to find the holiday we are looking for, this time it was Louise that served us she went above and beyond for us.
February 22, 2026
Reply from Hays Travel - Stockton
Thank you so much for the lovely review Alison! It was a pleasure to get you booked up and we hope you have the best time! :) Thanks, Hays Stockton x
Excellent service
Booked over phone Maddison was very helpful all done quickly emails received regarding confirmation excellent service
Wellington Square
Stockton on Tees
February 28, 2026
Reply from Hays Travel - Stockton
Thank you for your lovely review Janet! It was a pleasure to get you booked up and I can't wait to hear all about your cruise when you come back! :) Thank you, Maddison
Cyprus holiday
We were at Stockton on Tees branch and were helped by a lovely young lady called Louise T .She was very efficient and helpful and we booked everything we wanted for our holiday.
February 28, 2026
Reply from Hays Travel - Stockton
Thank you for such a lovely review! It was a pleasure getting you booked, hope you have a fab time in Cyprus :) - Louise T
The woman who booked my holiday was…
The woman who booked my holiday was very nice and very helpful.
February 24, 2026
Reply from Hays Travel - Stockton
Thank you for a lovely review, im glad we got you booked up and im sure you will have a great time Thanks Danielle
Lynsey was brilliant
Lynsey was brilliant. Will certainly book future holidays through Hays Travel
February 20, 2026
Reply from Hays Travel - Stockton
Thank you for leaving such a lovely review we hope to see you soon Thanks Natalie
Louise was really helpful
Louise was really helpful. Matched our needs and wants perfectly. Even though we walked in with a tough request she made sure she built a package round exactly what we wanted and within the price range that we had. Would highly recommend anyone to book through her or the other staff in branch.
February 22, 2026
Reply from Hays Travel - Stockton
Thank you for taking the time to review my service im glad we got you booked up and thank you for recommending me Thanks Louise
Great service very helpful
Great service very helpful. Called back same day with information for disability.
February 21, 2026
Reply from Hays Travel - Stockton
Thank you for reviewing our service im glad we got you sorted Thanks Lindsey
Fantastic service from all at Hays…
Fantastic service from all at Hays travel Stockton - Danielle went above and beyond to ensure all our need where met.
February 20, 2026
Reply from Hays Travel - Stockton
Thank you Marie for your lovely feedback, we will see you again soon. Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.