We went to our local Hays travel at Talke to get a quote for a holiday. We sat down with a lovely assistant named Holly, she went through different destinations with us that we were thinking of. Nothi... See more
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Booking a cruise with P&O at Hays travel.Michell was excellent in handling our booking for a P&O cruise in the baltic sea. She was knowledgeable about the kind of cruise we were seeking. She was extre... See more
Steve booked our holiday that we had seen on line, he was very good has he still checked to see if he could get a better deal, didn’t rush us and we enjoyed his performance
From the moment we stepped into Hays we were greeted by Stacy she was lovely and cheerful and made us feel at ease she answered all out questions and we went back the next day to book a holiday with h... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
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Staff very friendly and helpful
Staff very friendly and helpful, give us advice on what to have and what not to have . Not pushed into have all the options, a very good knowledge of the holiday we wished to book ,and in the end booked.
Lady assistant got us what we requested…
Lady assistant got us what we requested good helpful service.
From the moment we stepped into Hays we…
From the moment we stepped into Hays we were greeted by Stacy she was lovely and cheerful and made us feel at ease she answered all out questions and we went back the next day to book a holiday with her such a lovely lady xx
Excellent service from Michelle
Excellent service from Michelle, would highly recommend
Michelle who arranged our holiday for…
Michelle who arranged our holiday for us, took details of what our priorities were.
Michelle looked at various locations and destinations for us.
Michelle explained the details of our chosen destination in detail.
Steve booked our holiday that we had…
Steve booked our holiday that we had seen on line, he was very good has he still checked to see if he could get a better deal, didn’t rush us and we enjoyed his performance
We went to our local Hays travel at…
We went to our local Hays travel at Talke to get a quote for a holiday. We sat down with a lovely assistant named Holly, she went through different destinations with us that we were thinking of. Nothing was too much trouble, she went over and above to find us a good value for money holiday. She was so professional and pleasant, we will definitely be going back. Thank you for helping us.
Natalie provided excellent service
Natalie provided excellent service, actually getting my holiday cheaper than I could online. I was very satisfied with the whole experience from the booking process and the friendly atmosphere. Could recommend Natalie to anyone
Always very helpful and knowledgeable…
Always very helpful and knowledgeable and can’t do enough to ensure you get the holiday you want
Booking a cruise with P&O
Booking a cruise with P&O at Hays travel.Michell was excellent in handling our booking for a P&O cruise in the baltic sea. She was knowledgeable about the kind of cruise we were seeking. She was extreamly polite and professional in how she delt with our booking making the whole process simple and efficient.
Just very helpful people.
As always the staff are very helpful…
As always the staff are very helpful and polite always trying to get you the best deal holidays and to exchange your money is very easy it’s good to get the hayes travel card to put money on instead of carrying a lot of cash
Cordelia from Hays Travel Freeport Talk…
Cordelia from Hays Travel Freeport Talk is extremely experienced and I always ask to see her as I know she will get me my exact requirements and if its not available Cordelia will always offer an alternative she has an extensive amount of knowledge and excellent at customer service.
It was a great experience and our…
It was a great experience and our advisor got us a really good deal.
Very helpful with all we asked about…
Very helpful with all we asked about our holiday. Good service.
Efficient and helpful
It was easy and efficient and the travel agent was very helpful and knowledgeable
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