Hays Travel - Stoke Talke Reviews 

2,220
TrustScore 5 out of 5

4.9

Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD Talke, GB


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Rated 5 out of 5 stars

Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more

Rated 5 out of 5 stars

As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more

Rated 5 out of 5 stars

Booked a holiday with Grace,she was very helpful and professional. Matched a holiday we saw online with Jet 2.Could not fault the service we received. Would definitely book again.

Rated 5 out of 5 stars

The store is easily accessed. Opening hours are good. Currency is also available. Well staffed so we only had a short wait on both occasions for a member of staff to be available. Helpful advice gi... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom

  • 01782692722

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,220)

116,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abba Voyage booking

I spoke to Georgia and Steven , both were extremely helpful. Georgia made the booking for me explaining everything and contacted my friend to take her payment. Great service thanks.

August 14, 2026
Rated 5 out of 5 stars

Booking my holiday was very easy has…

Booking my holiday was very easy has always. I have been booking with Hays Travel now for a few years and my experience has also been excellent with the staff. We have just come back from our hols and had a fantastic time.

August 8, 2026
Rated 5 out of 5 stars

Great service

Holly was knowledgeable and patient with us during our booking process. Nothing was too much trouble and we were not rushed. We left with the holiday we wanted. Would recommend.

August 11, 2026
Rated 3 out of 5 stars

Disappointed

We were disappointed that the price had increased when we came to boo the holiday. We only enquired about 3pm sunday afternoon and came to book it at around 3pm Monday and it had gone up. We thought the first price would have been held for us. We had to check with our friends holidays from work before we could pay.

August 11, 2026
Hays Travel - Stoke Talke logo

Reply from Hays Travel - Stoke Talke

Hi Susan
Firstly thank you for taking the time to review the service you had received,

I am sorry that the cost of the holiday had gone up over night, unfortunatley we work with live systems and prices are subject to change without notice, the price is only guaranteed when the booking is confirmed and we are unable to hold holidays.

I trust that overall you were happy with the service in store as I know that Holly had called you and she had apologised that the price had gone up, In the meantime if you do have any questions please do not hesitate to contact me

Regards

Stacy

Rated 5 out of 5 stars

Very helpful advice given and I would…

Very helpful advice given and I would like to day how lovely the lady who dealt with me was ( sorry I don’t know her name but I hope you feel better for your holiday on Friday ! ). We are both looking forward to our amazing trip to Barbados. Highly recommend Hays Travel if your dream holiday is not coming up right.

August 10, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful

August 9, 2026
Hays Travel - Stoke Talke logo

Reply from Hays Travel - Stoke Talke

Thankyou for your lovely review, it is appreciated :)
Stacey

Rated 5 out of 5 stars

We went in to book last minute holiday…

We went in to book last minute holiday spoke to an absolute amazing lady who helped us so much . Very friendly and polite and gave us lots of option

I will need assistance at airport and she told us she would.organise this and ri g us monday. On Sunday had phone call she had sorted not only my assistance but had managed to seat all 3 of us together which was exactly what I wanted.
100% recommend Hays . Definitely be going there for my future holidays

AnnMarie Ward (Fry)

August 9, 2026
Rated 5 out of 5 stars

Having missed a deal that was in the…

Having missed a deal that was in the window , the assistant was able to find us an alternative that suited our needs.

August 2, 2026
Hays Travel - Stoke Talke logo

Reply from Hays Travel - Stoke Talke

I was so glad to find you a perfect alternative :)
Thankyou for booking and for your lovely review - Stacey

Rated 5 out of 5 stars

The last time I booked with you was a…

The last time I booked with you was a disaster. If you have a record ,we had le gthy correspondence over an issue regarding the (RIU) Monica hotel in Nerja not the Monica in Cambrils.That issue was eventually resolved.Since then our daughter has booked with you on numerous holidays and will honestly not go anywhere else.So, we gave Hays another try and like our daughter, we will never again go with any other company. Our booking at your Talke Pits store was a pleasure, so easy and comfortable. Your staff have so much patience and commitment.Your rep Holly was a pleasure to book with and she has also dealt with our daughters holidays too.Our daughter also speaks very highly of Holly too.(psst, give her a rise). Thank you sincerely Hays Travel. Maggie and Dave Harrison. Holiday ref. 8887465.. 5th August 2026.

August 6, 2026
Rated 5 out of 5 stars

Nice experience

Honor was very helpful and professional while booking my holiday for me, it's a nice experience to book in a travel agents. I will return when I want to book another holiday

August 6, 2026
Hays Travel - Stoke Talke logo

Reply from Hays Travel - Stoke Talke

Julie,

Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and professional while booking your holiday. We look forward to assisting you again in the future!

Kind Regards
Hays Travel Talke

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