Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more
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As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more
Booked a holiday with Grace,she was very helpful and professional. Matched a holiday we saw online with Jet 2.Could not fault the service we received. Would definitely book again.
The store is easily accessed. Opening hours are good. Currency is also available. Well staffed so we only had a short wait on both occasions for a member of staff to be available. Helpful advice gi... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
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Made booking easy already looking at…
Made booking easy already looking at booking another trip
Abba Voyage booking
I spoke to Georgia and Steven , both were extremely helpful. Georgia made the booking for me explaining everything and contacted my friend to take her payment. Great service thanks.
The staff at Hays Travel have always…
The staff at Hays Travel have always been brilliant helping me. This time Georgia sorted my flights from Manchester to Sydney via Hong Kong. A credit to the company. Thank you. Xx
Booking my holiday was very easy has…
Booking my holiday was very easy has always. I have been booking with Hays Travel now for a few years and my experience has also been excellent with the staff. We have just come back from our hols and had a fantastic time.
The experience was truly enjoyable
The experience was truly enjoyable. Holly was our agent and we found her to be very pleasant and helpful. She made the whole thing very easy. We booked a cruise and are really looking forward to going.
Great service
Holly was knowledgeable and patient with us during our booking process. Nothing was too much trouble and we were not rushed. We left with the holiday we wanted. Would recommend.
Holiday sorted!!
The young lady was very efficient and polite. All our questions answered with total understanding of our inquires
May use AI-assist with repliesRead more
Disappointed
We were disappointed that the price had increased when we came to boo the holiday. We only enquired about 3pm sunday afternoon and came to book it at around 3pm Monday and it had gone up. We thought the first price would have been held for us. We had to check with our friends holidays from work before we could pay.

Reply from Hays Travel - Stoke Talke
Knowledgeable and friendly
Knowledgeable and friendly. Book all my holidays with Hays Travel. Love them.
Very helpful advice given and I would…
Very helpful advice given and I would like to day how lovely the lady who dealt with me was ( sorry I don’t know her name but I hope you feel better for your holiday on Friday ! ). We are both looking forward to our amazing trip to Barbados. Highly recommend Hays Travel if your dream holiday is not coming up right.
We had a friendly experience
We had a friendly experience, all staff were smart, in uniform and polite. We had excellent helpful service
We went in to book last minute holiday…
We went in to book last minute holiday spoke to an absolute amazing lady who helped us so much . Very friendly and polite and gave us lots of option
I will need assistance at airport and she told us she would.organise this and ri g us monday. On Sunday had phone call she had sorted not only my assistance but had managed to seat all 3 of us together which was exactly what I wanted.
100% recommend Hays . Definitely be going there for my future holidays
AnnMarie Ward (Fry)
Having missed a deal that was in the…
Having missed a deal that was in the window , the assistant was able to find us an alternative that suited our needs.

Reply from Hays Travel - Stoke Talke
As always pleasant and professional…
As always pleasant and professional booking of latest holiday.Thank you Holly😁
The last time I booked with you was a…
The last time I booked with you was a disaster. If you have a record ,we had le gthy correspondence over an issue regarding the (RIU) Monica hotel in Nerja not the Monica in Cambrils.That issue was eventually resolved.Since then our daughter has booked with you on numerous holidays and will honestly not go anywhere else.So, we gave Hays another try and like our daughter, we will never again go with any other company. Our booking at your Talke Pits store was a pleasure, so easy and comfortable. Your staff have so much patience and commitment.Your rep Holly was a pleasure to book with and she has also dealt with our daughters holidays too.Our daughter also speaks very highly of Holly too.(psst, give her a rise). Thank you sincerely Hays Travel. Maggie and Dave Harrison. Holiday ref. 8887465.. 5th August 2026.
Understood what I wanted and delivered…
Understood what I wanted and delivered exactly what I wanted and under my budget. Will certainly be using Hays again
Nice experience
Honor was very helpful and professional while booking my holiday for me, it's a nice experience to book in a travel agents. I will return when I want to book another holiday

Reply from Hays Travel - Stoke Talke
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