Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more
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As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more
Booked a holiday with Grace,she was very helpful and professional. Matched a holiday we saw online with Jet 2.Could not fault the service we received. Would definitely book again.
It was just such a pleasant Nothing was too much trouble and Stacey went above and beyond to accommodate our needs Everything was clearly explained and when it was necessary to call the next day Mi... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
4.9
Excellent
2K reviews
Asks customers to review
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Always very helpful and knowledgeable…
Always very helpful and knowledgeable and can’t do enough to ensure you get the holiday you want
July 31, 2026
Booking a cruise with P&O
Booking a cruise with P&O at Hays travel.Michell was excellent in handling our booking for a P&O cruise in the baltic sea. She was knowledgeable about the kind of cruise we were seeking. She was extreamly polite and professional in how she delt with our booking making the whole process simple and efficient.
July 31, 2026
Just very helpful people.
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always the staff are very helpful…
As always the staff are very helpful and polite always trying to get you the best deal holidays and to exchange your money is very easy it’s good to get the hayes travel card to put money on instead of carrying a lot of cash
July 23, 2026
Reply from Hays Travel - Stoke Talke
linda nickisson,
Thank you for your wonderful feedback! We are so pleased to hear that our staff are always helpful and polite, and that you find our services easy to use. We truly appreciate your kind words.
Kind Regards
Hays Travel Talke
Cordelia from Hays Travel Freeport Talk…
Cordelia from Hays Travel Freeport Talk is extremely experienced and I always ask to see her as I know she will get me my exact requirements and if its not available Cordelia will always offer an alternative she has an extensive amount of knowledge and excellent at customer service.
July 30, 2026
It was a great experience and our…
It was a great experience and our advisor got us a really good deal.
July 20, 2026
Very helpful with all we asked about…
Very helpful with all we asked about our holiday. Good service.
July 27, 2026
Efficient and helpful
It was easy and efficient and the travel agent was very helpful and knowledgeable
July 27, 2026
Exceptional Customer Service
Exceptional Customer Service from Michelle at Hays.
After looking at several tour operators and not finding what we wanted. She contacted Vista head office and between us we put together a holiday tailored to everything we asked for and more. They both went the extra mile to arrange our holiday.
July 25, 2026
I had dealings with your agency in…
I had dealings with your agency in Talke Pits before, money exchange as well as traveling, and each time the staff were very welcoming, friendly and knowledgeable towards me.
Thank you, Hays Travel!
***** out of *****
July 26, 2026
Booked at the freeport talke branch
Booked at the freeport talke branch, your team member holly is amazing and couldn’t do more to help, very polite pays attention to every detail booked multiple holidays with her and everything’s been spot on!
July 24, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are delighted to hear that our Holly was so helpful and attentive to detail. We appreciate your kind words.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Always a pleasure to book your holidays look forward to the next one
Michelle
My on going holidays as I’m now living the dream
I think the lady who did my booking was fantastic helpful in ever way towards my booking for July 27 nothing is to much trouble for her I think Holly was her name. As always with myself I firstly go online and get the best price either at cruise .co or igloo cruises then I always go finally to Hays travel your price was initially higher than the online prices but after discussion with her manager Holly was told to match the online prices Wonderful news to me hence that’s why I keep returning to Hayes
July 24, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We're delighted to hear about your positive experience and that we could match the online prices for you. We appreciate your continued loyalty!
Kind Regards
Michelle
Execellent customer service
Execellent customer service , booking stress free lots of information and advice.
July 15, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your excellent feedback! We are so pleased to hear that you found our customer service exceptional and the booking process stress-free with plenty of helpful information.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that you experienced quick attention and service. We appreciate your kind words.
Kind Regards
Michelle
Love you can see offers on the windows.
Love you can see offers on the windows.
But onthe negative your insurance is way too high.
July 15, 2026
Reply from Hays Travel - Stoke Talke
We appreciate your positive feedback on our window offers. We understand your concern about insurance costs and are always reviewing our options.
Kind Regards
Michelle
A more complex honeymoon hoilday was…
A more complex honeymoon hoilday was set up very much according to our requirements. A great team effort by Natilie,Lia and especially Steven at the Talke office.
July 21, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased to hear that our team was able to create such a special honeymoon for you. We appreciate your kind words.
Kind Regards
Michelle
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