Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more
Booked a holiday with Grace,she was very helpful and professional. Matched a holiday we saw online with Jet 2.Could not fault the service we received. Would definitely book again.
It was just such a pleasant Nothing was too much trouble and Stacey went above and beyond to accommodate our needs Everything was clearly explained and when it was necessary to call the next day Mi... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive great service and find our team friendly and knowledgeable.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful 5-star review! We are so pleased to hear that you are always happy with our service. Your kind words are truly appreciated.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process easy and received excellent service. We appreciate your feedback.
Kind Regards
Michelle
Very helpful staff friendly & nothing…
Very helpful staff friendly & nothing was to much trouble.
July 13, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly and that nothing was too much trouble for you.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
We are so happy to hear that we were able to find you a great fly/cruise for October. We appreciate your kind words!
Regards
Michelle
It was amazing xx
July 18, 2026
Reply from Hays Travel - Stoke Talke
We are so happy to hear that you had such an amazing experience with us. Thank you for your wonderful feedback!
Kind Regards
Michelle
The staff in Talke Hayes travel are…
The staff in Talke Hayes travel are always friendly helpful and know exactly what we want as a holiday
Especially Nicola who we usually always book with she very knowledgeable and helpful
July 17, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful review! We are delighted to hear that our team is always friendly, helpful, and understands exactly what you're looking for in a holiday. It's especially great to know that you appreciate the knowledge and helpfulness of our staff. We look forward to assisting you with many more amazing holidays!
Kind Regards
Michelle
As usual we were looked after in a…
As usual we were looked after in a friendly, polite and professional manner.
It is for this reason that we always come back to Hays Travel.
July 15, 2026
I have always dealt with Nikola when…
I have always dealt with Nikola when booking our holidays. She is amazing very patient has a lovely personality and very knowledgeable Nikola always comes up with the perfect holiday and price. In my view Nikola is a huge asset to the team in the Talke branch
July 15, 2026
We always book our holidays with Hayes
We always book our holidays with Hayes. They are very helpful and informative.
I would highly recommend.
July 6, 2026
Excellent as always
Excellent as always. Everything was made so easy for us and done very professionally.
July 13, 2026
We booked our next trip at the Hays…
We booked our next trip at the Hays Travel shop in Talk. The service was excellent, the price was very competitive, will definitely go again
July 10, 2026
Personal polite service.
Personal and polite service , catered to your needs , no pressure , feel like the staff do everything possible to make your holiday perfect 🏖️🏅Erole was very pleasant .
July 10, 2026
Great service as always
Great service as always helped me to choose the best hotel that suits our needs
July 2, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you choose the perfect hotel that suited your needs. We hope you have a fantastic trip!
Kind Regards
Michelle
Relatively quick and easy.
Relatively quick and easy.
Member of staff very helpful.
Reasonable value for money.
July 1, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service quick, easy, and good value for money. We really appreciate your kind words about Georgia
Kind Regards
Michelle
Hays rep was very pleasant and…
Hays rep was very pleasant and knowledgeable. We got what we thought was a good deal for our cruise but she rang a week later to inform us that she managed to obtain a £400 reduction on the original holiday price! Fantastic.
June 30, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we were able to secure an even better deal for your cruise.
Kind Regards
Michelle
Very helpful indeed
Very helpful indeed. No pressure sales just good old fashioned service. I would definitely use Hayes Travel again. Nothing was to much trouble. Thank you Nicola.
Very kind regards Alan Snowdon
June 29, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are delighted to hear that you received such good old-fashioned service and that nothing was too much trouble. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Michelle
Very helpful staff
July 5, 2026
Reply from Hays Travel - Stoke Talke
Thankyou for the great review. I am pleased we were able to get you something confirmed
Regards
Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.