Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more
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As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more
It was just such a pleasant Nothing was too much trouble and Stacey went above and beyond to accommodate our needs Everything was clearly explained and when it was necessary to call the next day Mi... See more
Booked a holiday with Grace,she was very helpful and professional. Matched a holiday we saw online with Jet 2.Could not fault the service we received. Would definitely book again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
4.9
Excellent
2K reviews
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Our 1st cruise
We only went in the shop to ask questions and we were so happy with the answers we booked our holiday there and then!! Steven gave honest answers and provided in depth information!!
June 28, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are so pleased that Steve was able to provide such helpful and detailed information, leading to you booking your holiday with us. We hope you have an amazing trip!
Kind Regards
Michelle
She was very efficient in what she did…
She was very efficient in what she did and told us everything we needed to know
June 28, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that you found our service efficient and informative.
Kind Regards
Michelle
Golden Wedding Celebration trip to Canada
Customer Service second to none. Georgia looked after us perfectly we told her what we had in mind and she talked us through the various options and dealt with the booking for us. Giving us time to make a decision.
Would highly recommend her, we are looking forward to our holiday.
June 27, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful 5-star review! We are so pleased to hear that Georgia provided such excellent customer service and made your booking experience so enjoyable. We truly appreciate your kind words and hope you have a fantastic holiday!
Kind Regards
Michelle
We arrived where wished to go and we…
We arrived where wished to go and we were shown a satalite image of the area which confirmed our booking.
June 26, 2026
Reply from Hays Travel - Stoke Talke
We are so pleased to hear that we were able to confirm your booking with a satellite image of the area. Thank you for your lovely feedback!
Kind Regards
Michelle
Perfect holiday found
After initial visit Hayes rep went above and beyond to accomodate all our family needs for holiday to Lara Beach. After multiple phone calls she was able to get us perfect holiday at substantial reduction. Rep's name, Stacey Williams
June 25, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that we were able to accommodate your family's needs and secure such a great deal for your holiday. We hope you have a fantastic time in Lara Beach!
Kind Regards
Michelle
Seen quickly by friendly, helpful staff
We were seen quickly and dealt with well. Searching all options for our requirements. It was all done quickly with further help offered if we required it. Michelle was friendly and spent the time and made the effort without question to get alternative flights to suit a young child travelling, instead of late night flights, she helped us to complete our medical declarations for the insurance, nothing was too much trouble!
June 19, 2026
Reply from Hays Travel - Stoke Talke
We are so pleased to hear you had such a positive experience with us! It's wonderful to know that I went above and beyond to find the perfect options for your family. We appreciate your kind words.
Kind Regards
Michelle
Very helpful
Steven the advisor was very helpful, and answered any questions or worries I had. First class service, will definitely use Hays travel again. Looking forward to the holiday I've booked.
June 25, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your fantastic review! We are delighted to hear that Steve was so helpful and provided you with first-class service. We hope you have a wonderful holiday!
Kind Regards
Michelle
The assistant was absolutely brilliant…
The assistant was absolutely brilliant was patient gave us good advice found the ideal holiday and sorted out travel assistance which made one of our party that hadn't had it before. It made him feel more confident and reassured about the holiday. We couldn't thank her enough
June 16, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that Nikola was so brilliant in helping you find the ideal holiday and providing excellent travel assistance. Making your party member feel more confident and reassured is exactly what we aim for. We truly appreciate your kind words!
Kind Regards
Michelle
This is the second time I’ve booked…
This is the second time I’ve booked with Hays Travel. I dealt with Natalie this time round and she is simply amazing. Cannot do enough for you. She is a gem! Xxx
June 24, 2026
Reply from Hays Travel - Stoke Talke
We are so happy to hear about your wonderful experience with us again! We truly appreciate your kind words and positive feedback.
Kind Regards
Michelle
A very helpful rep who went above and…
A very helpful rep who went above and beyond to help
June 20, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful review! We are so pleased to hear that Nikola went above and beyond to help you.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thankyou for your lovely review :) im glad we managed to get you a brilliant deal. Stacey x
All the staff at Hays travel in talke…
All the staff at Hays travel in talke are so friendly, really helpful and always try their best to find what you want from a holiday and look to get you good deals as well, I've booked my last 3 holidays with them and will book more in the future
June 20, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that Nikola consistently provides friendly and helpful service, always striving to find the perfect holiday and the best deals for you. We truly appreciate your continued loyalty and look forward to helping you book many more memorable trips in the future!
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased to hear that you found our service efficient, helpful, and that the booking process was straightforward.
Kind Regards
Michelle
Stacy the manager was so helpful…
Stacy the manager was so helpful friendly but professional I would definitely use Them again
June 21, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are so pleased to hear that Stacy was helpful and professional. We truly appreciate your kind words.
Kind Regards
Michelle
Professional and friendly
A very helpful and knowledgeable member of your team who tuned in to exactly the type of holiday we were looking for. She asked all the right questions and from there via your third party agent, booked everything without any fuss. A very simple process and causing us no stress whatsoever, leaving us to just look forward to the trip.
June 7, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that Lia was able to understand your holiday preferences and make the booking process simple and stress-free for you. We hope you have a fantastic trip!
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased to hear that Nikola provided excellent and friendly service. We truly appreciate your feedback.
Kind Regards
Michelle
Kiara was very helpful and proffesional…
Kiara was very helpful and proffesional and gave me answers to my questions.
Explained everything very clearly and in detail.
My first cruise and I was very happy with the booking proceedure
June 19, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that your first cruise booking experience was a happy one and that everything was explained clearly.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that our team was professional and understood exactly what you were looking for.
Kind Regards
Michelle
The lady at hays travel did not do…
The lady at hays travel did not do enough research when finding a holiday,were both in late 70s ,we asked for a flat area,with walk in shower ,she just looked at the pictures yes they have walk in showers it looks flat ,is it quiet yes old town .the answers to these NO walk in shower bath ,the bus dropped us off one hundred yards from hotel having to push the suitcase up a hill very noisy lively we weren’t told where we had to go ,the hotel staff sorted the room out for us then we had to push the suitcase 300 yards for pickup on return journey no I will not be using hays travel again we enquired at other travel agents before you and they went into more detail than you our first holiday since 2007 very disappointed
May 25, 2026
Reply from Hays Travel - Stoke Talke
Hi
I have tried to call you today to discuss your review
If you would like to give me a call back on 01782 692722
Regards
Michelle ( Assistant Manager)
Friendly polite staff who had the…
Friendly polite staff who had the patience to find a holiday to suit our needs would recommend Hay’s highly.Nikola did a great service
June 5, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased to hear that our team was able to find the perfect holiday for you with such patience and excellent service. We truly appreciate your recommendation.
Kind Regards
Michelle
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