Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more
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As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more
It was just such a pleasant Nothing was too much trouble and Stacey went above and beyond to accommodate our needs Everything was clearly explained and when it was necessary to call the next day Mi... See more
Booked a holiday with Grace,she was very helpful and professional. Matched a holiday we saw online with Jet 2.Could not fault the service we received. Would definitely book again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
4.9
Excellent
2K reviews
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Always ready to help
June 13, 2026
Reply from Hays Travel - Stoke Talke
Thankyou for the 5 star review
Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words about our team!
Kind Regards
Michelle
Everyone was busy so we had a bit of a…
Everyone was busy so we had a bit of a wait, but when we got to the desk Stacey apologised for our wait. She was very helpful and talked us through the booking clearly, offering us better flight times
June 8, 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful 5-star review! We're so pleased to hear that even with a wait, our team was able to assist you clearly and find you better flight times. We appreciate your patience.
Kind Regards
Michelle
Always get great Service at Hayes…
Always get great Service at Hayes Travel Talke ,they are all very helpful and pleasant staff 😀
June 12, 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are so pleased to hear that you always receive great service from our team.
Kind Regards
Michelle
Smooth Sailing.
The whole process went smoothly and efficiently. My questions were answered calmly and clearly.
I was booking an expensive cruise so it was good to deal with staff who knew what they were doing.
June 11, 2026
Great experience at Hays Travel
Everything was great from the moment we entered the shop at Affinity Talke. At first we were dealt with by Nicola who made the initial investigations into the Royal Caribbean cruise we were interested in. Then as she was ending her shift Cordelia took over. She was a model of pleasantness and efficiency, sorting out everything including our cabin on board Freedom of the Seas and the costs involved. She printed off all of the documents. We left feeling delighted and told two of our friends who have already said they will deal with Hays Travel because of our experience.
June 11, 2026
We dealt with Michelle,she took on…
We dealt with Michelle,she took on board was we needed and came up with several holidays.She was very helpful and made booking a holiday easy. We will definitely be booking our next holiday with her.
Occasionally we phoned the office with a query. Everyone we spoke to was very helpful too.
June 11, 2026
Honor
Honor, your agent at Talke, listened carefully and explored options with us, consulted with a colleague and found us the perfect trip. It was confirmed, booked and options chosen with the minimum of fuss and good communication at every stage.
June 10, 2026
Amazing service
Michelle was absolutely amazing who went above and beyond her job role!
I’m going on my dream holiday to Graceland then onto New York and Michelle has worked extremely hard to get me the best holiday I’m very happy with the service, she was very friendly and we can’t thank her enough!
June 10, 2026
Helpful & Attentive
Grace was really helpful and attentive with taking us through our options. We didn’t expect to book our honeymoon on our first trip in but she helped us find an offer we couldn’t turn down! Would 1000% recommend.
May 31, 2026
Always so easy to deal with
June 4, 2026
Hays at Talke
We've been using the Talke shop for a few years now. Stacey and the rest of the girls have always looked after us and helped us.
June 9, 2026
Reply from Hays Travel - Stoke Talke
Thankyou for booking with me again Andrew i appreciate your review :)
Stacey x
I have always used hays when going…
I have always used hays when going away, the service is always excellent
June 9, 2026
Excellent service as usual 5*
Excellent service as usual, very polite and efficient. Very thorough, checking all details and extremely helpful.
June 8, 2026
Excellent service and staff friendly go…
Excellent service and staff friendly go above and beyond
June 7, 2026
I always book my holidays with Hayes…
I always book my holidays with Hayes talke.
I am confident that Stacy knows me well and she is able to pick and choose well the most appropriate holidays that meet my needs.
June 7, 2026
First class service and information…
First class service and information provided for a speedy booking made within 20 minutes.
June 7, 2026
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