Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
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Beth always goes out of her way to ensure we receive excellent service. Helpful and friendly and understanding exactly what we need. All staff at Hays Travel Stourbridge are very welcoming and helpful... See more
Company replied
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more
Company replied
First time booking a cruise so had lots of questions and were advised many things we had not thought of. Great advice which resulted in booking which looks perfect to our needs. Mia was patient, profe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
984 reviews
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Outstanding service from Tracy
Outstanding service from Tracy, found us the right place for the right price. Tracy is an absolute asset to your company!
January 19, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your review it is always a pleasure to book your holidays
Absolutely brilliant
Absolutely brilliant. So helpful and friendly. Nothing to much trouble.
January 18, 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely comments, it was a pleasure to book your holiday
Lovely people in the stourbridge branch…
Lovely people in the stourbridge branch thank you tracey and mia for making our exsperince and booking a lovely one and will look forward to booking again hope all the staff enjoy ypur choclates xxxx
January 17, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Beth was very knowledgeable,friendly
Beth was very knowledgeable,friendly, and patient with us.Beth always finds us exactly
What we require.
We would never book a holiday with anyone
else.
Great experience as usual
January 11, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Travel agents put the pleasure into booking a holiday
I presented the ‘brief’ and 10 minutes later my requests were met. A very pleasant booking experience!
January 13, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your flights for you
Reply from Hays Travel - Stourbridge
Thank you for your kind review
An efficient and friendly service.
Tracy was very helpful, friendly and efficient. I was seen immediately and was able to book the holiday I that I had found online.
January 12, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review.It was a pleasure to book your Holiday.
Gemma was so helpful and so kind and…
Gemma was so helpful and so kind and patient . She found a brilliant holiday for us . Thank you so much
January 11, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review. We hope you have a nice holiday.
Thank you Team Hays Stourbridge
We’ve visited Hays Stourbridge again to assist with booking our holiday for 2026. Again it was a pleasure to speak with staff, no pressure, plenty of options and we also picked up advice for another holiday we’re considering.
Although we didn’t book on day of visit, we were able to call up once decided on dates for 2026 and all was arranged over phone, with no issues.
We’ll be back again for that 2027/28 cruise too
Thank you team Hays Stourbridge
January 7, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
The usual pleasant and knowledgeable…
The usual pleasant and knowledgeable experience when booking our holiday.
January 9, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your holiday
Helpful lady that we booked with
Helpful lady that we booked with. She was very friendly and helpful
January 1, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to book your special holiday!
Reply from Hays Travel - Stourbridge
Thank you for your kind review! Always a pleasure to book your holidays.
The way we were delt with
January 8, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review
We had very good experience booking…
We had very good experience booking our holiday. Mia the 17 year old apprentice was lovely and an asset to hays travel we came away all sorted and happy.
January 2, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review. I hope you have a lovely holiday
The travel rep was very helpful and…
The travel rep was very helpful and understanding in what we wanted she was wonderful
December 20, 2025
Reply from Hays Travel - Stourbridge
Thank you for your kind review. We hope you have a lovely holiday.
Mia was very helpful throughout the…
Mia was very helpful throughout the week - we were able to decide our hotel and tours to do in Egypt.
December 13, 2025
Reply from Hays Travel - Stourbridge
Thank you for your review it was our pleasure to get your holiday to Egypt booked
Visit to Hayes Travel Stourbridge 0
Very professional friendly and knowledgeable. Nothing was too much trouble. I will continue to use Hayes Travel in the future.
November 30, 2025
Reply from Hays Travel - Stourbridge
Thank you for your Kind review it was a pleasure to book your Holiday
Caribbean cruise
Both Gemna and Abbie went through all our options for what is our first cruise experience.
Very knowledgeable and professional and made sure that we got the best advice at all times.
December 6, 2025
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Great staff.
We were booking a family holiday for 3 generations. Staff were very helpful and knowledgeable; they were understanding of our needs, patient in helping us find the right holiday and worked together well as a team.
December 3, 2025
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to sort out your special family holiday
No problems,I booked a holiday a few…
No problems,I booked a holiday a few weeks ago ,so this one was very easy .staff very helpful
December 3, 2025
Reply from Hays Travel - Stourbridge
Thank you for your review and for booking with us again.
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