Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
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Beth always goes out of her way to ensure we receive excellent service. Helpful and friendly and understanding exactly what we need. All staff at Hays Travel Stourbridge are very welcoming and helpful... See more
Company replied
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more
Company replied
First time booking a cruise so had lots of questions and were advised many things we had not thought of. Great advice which resulted in booking which looks perfect to our needs. Mia was patient, profe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
984 reviews
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The lady who booked my break for me was…
The lady who booked my break for me was very friendly and helpful
January 9, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your holiday
First time cruisers
We were looking to book a first time cruise + feeling a bit hesitant. The customer service offered by Abigale was exceptional who was knowledgeable on the cruising experience + offered advice on what she thought would be best for us as first time cruisers. She took time to find a suitable cabin + explained all the options available when going on a cruise. We felt confident enough to go ahead and book +now look forward to the holiday.
February 21, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words! It was a pleasure to book your cruise!
Claire was absolutely brilliant
Claire was absolutely brilliant , sourcing numerous quotes to meet my holiday requirements. She always got back in touch with me straight away with different tweaks we had made and nothing was too much trouble .
We are so pleased with the service we received from Claire .
She is a credit to the company .
Now looking forward to what hopes to be an amazing trip of a lifetime for our special milestone birthdays .
February 21, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words, it was a pleasure to book your amazing holiday,I'm sure it will be fantastic
Reply from Hays Travel - Stourbridge
Thank you for your kind review. It was a pleasure to book your holiday.
Staff were super helpful
Sophie was extremely helpful, and made some great suggestions! I'll be booking with Sophie again.
February 7, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your Kind review we we look forward to booking your Holiday's in the Future
Great Staff
You managed to equal the cost I had been quoted and Abbie and your team were very friendly and pleasant.
January 31, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your Holiday
Abbie
Abbie, was excellent. We have used Hayes travel at various branches and Stourbridge provided very good service.
February 18, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your Holiday
Amazing agent
We have used hays travel to book our last few holidays and had a great experience. So we chose to go back and again we had the same agent and I have to say Tracey was amazing at helping us find what looks to be an amazing hotel. We were not rushed and she was very knowledgeable about the different islands we looked at. We can't wait to go.
February 17, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it is always a pleasure to see you and book your holiday
Good service ,knowledgeable …
Good service ,knowledgeable staff.gave all the information needed, would use hays again.
February 16, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review. It was a pleasure to book your Holiday.
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Friendly and couldn't do enough for…
Friendly and couldn't do enough for us...we wouldn't go anywhere else to book our holidays
February 11, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it is always a pleasure to see you and book your holidays
Stourbridge branch…Claire at your Stourbridge branch was…
Claire at your Stourbridge branch was most helpful as always when we booked another cruise with her.
February 9, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words, it was a pleasure to book your cruise
Terry Stevens
All the staff were really helpful and Beth who booked our holiday helped us get exactly what we wanted.
February 8, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review. It is always a pleasure booking your Holidays.
Highly recommended 10 stars ⭐️ excellent…
Highly recommended 10 stars ⭐️ excellent service very helpful and friendly staff. Very helpful when we booked our holiday
February 8, 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. It was a pleasure to book your Holiday.
Excellent Experience
The girl we dealt with Aby was fantastic. Not pushy at all, but gave my wife all the info so we could have a chat and a think at our own leisure. We returned to book and Aby dealt with us again and was so impressed with her enthusiasm and professionalism. All the staff at the branch seem really enthusiastic and knowledgeable about the holidays. Nothing is too much trouble. A credit to your brand!
February 7, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words. It was a pleasure to book your holiday!
Dealt with Gemma and Abbie so…
Dealt with Gemma and Abbie so knowledgeable and helpfull
It’s a pleasure to come to your shop
February 7, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Easy to book
January 28, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Beth was really helpful and didn’t just…
Beth was really helpful and didn’t just try to pick whatever came up first, she looked into every place she found in depth and set us up with a really great find, will come back to book my next holiday!
January 29, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review It was a pleasure to book your holiday.
Always excellent service
Always excellent service, with a smile ! we would not think of going anywhere else to book our holidays.
February 5, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review. It was a pleasure to book your holiday.
Reply from Hays Travel - Stourbridge
Thank you for your review. It was a pleasure to book your Holiday.
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