Hays Travel - Stowmarket Reviews 

763
TrustScore 5 out of 5

4.9

2 Wilkes Way, IP14 1DE Stowmarket, GB


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Rated 5 out of 5 stars

Firstly the manager found us a better holiday that includes everything we needed & when it came to booking it the assistant manager did the booking for us & made sure we had everything we needed. We g... See more

Company replied

Rated 5 out of 5 stars

Had a great experience booking our holiday very helpful and nothing was to much trouble even after we had to change our plans and dates very friendly as always and helped with everything we needed... See more

Company replied

Rated 5 out of 5 stars

On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more

Company replied

Rated 5 out of 5 stars

We haven’t used a travel agent before and so didn’t know what to expect. We dealt with Tom to book our Italian rail trip that incorporates Rome, Florence, Pisa and Venice amongst others. Tom, wa... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom

  • 01449798150

4.9

Excellent

TrustScore 5 out of 5

763 reviews

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4.9

All reviews

(763)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

A great holiday awaits 😊

Firstly the manager found us a better holiday that includes everything we needed & when it came to booking it the assistant manager did the booking for us & made sure we had everything we needed. We go straight to them future as they definitely got it right for us. Thank you

August 13, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave me a 5* review. It was a pleasure to help you book your holiday. Regards, Netty :)

Rated 5 out of 5 stars

Super helpful staff

Gina, Tom and Netty were super helpful with our holiday booking for next year!

August 16, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave a review. We all hope you have a lovely holiday! Regards

Rated 5 out of 5 stars

Excellent service

Nothing was too much trouble for Tom when I wanted to book a short break in 4 days time. He was his usual friendly knowledgeable self and in no time found me just I was looking for in flights accommodation and ordering currency.

August 16, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave me a 5* review. I hope you have an enjoyable holiday. Regards, Tom :)

Rated 5 out of 5 stars

Good honest Information

Good honest Information. Made sure holiday we booked was exactly what we wanted. Assistant (Netty) was knowledgeable & helpful.

August 15, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave me a 5* review. I hope you have an enjoyable holiday. Regards, Netty :)

Rated 5 out of 5 stars

Had a great experience booking our…

Had a great experience booking our holiday very helpful and nothing was to much trouble even after we had to change our plans and dates very friendly as always and helped with everything we needed . Advised us about flights and was always smiling and so friendly xx great agent thankyou Netty

August 16, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave me this lovely 5* review. I hope you have an enjoyable holiday. Regards, Netty :)

Rated 5 out of 5 stars

Happy from Stowmarket.

As always great advice on choosing your options .great friendly smiles makes for a very good experience.THANK YOU TO ALL THE WONDERFUL STAFF AT HAYS STOWMARKET.

August 15, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for your lovely review, The team agree its always a pleasure looking after your holidays for you instore!

Kind Regards
Gina- Travel Consultant

Rated 5 out of 5 stars

Cyprus Holiday

Netty was very helpful as always and takes her time to go through the details of our holiday booking.

August 7, 2026
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Reply from Hays Travel - Stowmarket

Thanks so much for your lovely review, Netty is an absolute gem and will always go above and beyond for customers.

I will be sure to pass this on to Netty for you!

Kind Regards
Gina- Travel Consultant

Rated 5 out of 5 stars

We haven’t used a travel agent before…

We haven’t used a travel agent before and so didn’t know what to expect.
We dealt with Tom to book our Italian rail trip that incorporates Rome, Florence, Pisa and Venice amongst others.
Tom, was excellent when going through the itinerary, hotels and travel arrangements. He talked at length with the company who organises the holiday to ensure quality of hotels, first class travel included and which meals were included.
Clearly we haven’t yet been on this trip but we feel very assured that all will go smoothly after dealing with Tom and his attention to detail as well as his invaluable knowledge of the regions we are visiting.
Overall we highly recommend Hays Travel especially Tom who as said was excellent.

August 13, 2026
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Reply from Hays Travel - Stowmarket

Thank you John and Nancy for your 5* review and lovely feedback from your experience in-store. We appreciate your kind words and know you will have the best time away!

Kind regards,
Tom

Rated 5 out of 5 stars

Great service…

Great service with patience and I like booking a holiday face to face and then receive paper confirmation!

August 7, 2026
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Reply from Hays Travel - Stowmarket

Thanks so much for your lovely review, I will be sure to pass this on to Lucy for you!

Kind Regards
Gina

Rated 5 out of 5 stars

The staff are always helpful and…

The staff are always helpful and informative, and it is never too much bother for them however long the booking takes. Have been using Hays Travel in Stowmarket for some time now and they always remember you.

August 11, 2026
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Reply from Hays Travel - Stowmarket

It was great to see you again and thank you for your 5* review!

We look forward to seeing you again in the future.
Kind regards,
Emily

Rated 5 out of 5 stars

Jeanette was very patient listened to…

Jeanette was very patient listened to what we wanted and helped us find exactly that for our honeymoon.

August 11, 2026
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Reply from Hays Travel - Stowmarket

Thank you for your kind 5* review - it was lovely to meet you both and I'm sure you'll have a special honeymoon!

We look forward to seeing you again in the future.

Regards, Netty

Rated 5 out of 5 stars

Great service and efficient

Great service and efficient

August 10, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for taking the time to leave your review! We look forward to seeing you again in the future!

Kind regards,
Emily

Rated 5 out of 5 stars

Searching for a special occasion

On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away.

Tom listened to our wants and needs for a holiday. With some collaboration from Netty, Toms lovely colleague, we were shown the perfect destination for our 30th wedding anniversary next year.

We left feeling listened too and very pleased with our choice of holiday, thank you Tom and Netty, you made it seem so easy.

August 9, 2026
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Reply from Hays Travel - Stowmarket

This review has been a pleasure to read - thank you for taking the time to send your review to us. It's great to read you had a 5* experience and we look forward to seeing you again in the future.

Kind regards,
Tom & Netty

Rated 5 out of 5 stars

Very good experience.

Very good experience.
And the lady is very knowledgeable and experienced plus she will go the extra mile.

August 2, 2026
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Reply from Hays Travel - Stowmarket

Thank you ever so much for such a lovely review. I know you'll have an amazing time and I look forward to helping you again in the future.

Kind regards,
Emily

Rated 5 out of 5 stars

Great Holiday company, Staff brilliant

Emily made booking the holiday a pleasant experience, and was very helpful and informative.

August 8, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you ever so much for taking the time to leave your 5* review.

I'm so pleased we were able to source your holiday for you and I'm glad you enjoyed your experience in-store.

Kind regards,
Emily :)

Rated 5 out of 5 stars

Excellent service provided by Hays…

Excellent service provided by Hays Travel in Stowmarket! we were welcomed by a friendly and warm team who remembered us from a previous visit.

August 8, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Such a lovely review to read - thank you! It was lovely to see you!

I look forward to seeing you again!
Kind regards, Netty

Rated 5 out of 5 stars

I’ve now booked a number of holidays…

I’ve now booked a number of holidays with Netty @ Hays Travel Stowmarket. Always a very simple non rushed, knowledgeable service.

August 7, 2026
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Reply from Hays Travel - Stowmarket

Thank you again for taking the time to leave me a review. I hope you have a lovely holiday in my favourite hotel. Regards, Netty :)

Rated 5 out of 5 stars

At Hayes travel we alway get a great…

At Hayes travel we alway get a great experience, the staff are friendly and always very helpful. We never feel rushed or made to feel we are taking too long over decisions

July 28, 2026
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Reply from Hays Travel - Stowmarket

Thank you ever so much for taking the time to leave your review - we're so pleased you enjoyed your time in-store with us.

Rated 5 out of 5 stars

Tom went above and beyond to help us…

Tom went above and beyond to help us book our first cruise, he answered all our questions and made us feel relaxed.

August 4, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you Carole for your 5* review and great feedback, it was my pleasure in helping to secure this cruise for you.
We all hope you have the best time away!

Kind regards,
Tom

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