Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
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Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more
Company replied
On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more
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Excellent customer service from Tom, our travel advisor. He took time too listen to the type of holiday we wanted, and advised on different options for our planned cruise to Norway. We didn't feel rus... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom
- 01449798150
4.9
Excellent
790 reviews
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Very good experience.
Very good experience.
And the lady is very knowledgeable and experienced plus she will go the extra mile.
August 2, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for such a lovely review. I know you'll have an amazing time and I look forward to helping you again in the future.
Kind regards,
Emily
Great Holiday company, Staff brilliant
Emily made booking the holiday a pleasant experience, and was very helpful and informative.
August 8, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for taking the time to leave your 5* review.
I'm so pleased we were able to source your holiday for you and I'm glad you enjoyed your experience in-store.
Kind regards,
Emily :)
Excellent service provided by Hays…
Excellent service provided by Hays Travel in Stowmarket! we were welcomed by a friendly and warm team who remembered us from a previous visit.
August 8, 2026
Reply from Hays Travel - Stowmarket
Such a lovely review to read - thank you! It was lovely to see you!
I look forward to seeing you again!
Kind regards, Netty
I’ve now booked a number of holidays…
I’ve now booked a number of holidays with Netty @ Hays Travel Stowmarket. Always a very simple non rushed, knowledgeable service.
August 7, 2026
Reply from Hays Travel - Stowmarket
Thank you again for taking the time to leave me a review. I hope you have a lovely holiday in my favourite hotel. Regards, Netty :)
At Hayes travel we alway get a great…
At Hayes travel we alway get a great experience, the staff are friendly and always very helpful. We never feel rushed or made to feel we are taking too long over decisions
July 28, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for taking the time to leave your review - we're so pleased you enjoyed your time in-store with us.
Tom went above and beyond to help us…
Tom went above and beyond to help us book our first cruise, he answered all our questions and made us feel relaxed.
August 4, 2026
Reply from Hays Travel - Stowmarket
Thank you Carole for your 5* review and great feedback, it was my pleasure in helping to secure this cruise for you.
We all hope you have the best time away!
Kind regards,
Tom
Belfast 2027
Booking made so easy by the very helpful and knowledgeable young lady who dealt with our enquiry.Definitely 5star all round.
July 28, 2026
Reply from Hays Travel - Stowmarket
Thank you Molly for your 5* review and lovely words, we really appreciate your feedback and pleased to hear you had a great experience in store. We all hope you have a great trip!
Kind regards,
Tom
Excellent customer service
As always, we received excellent customer service on our recent visit. This visit was slightly different to our others, in that we had already decided on the exact destination we wanted. However, the service provided by Netty was of the same excellent, high standard that we have come to expect from the branch over the years. She made us feel very welcome and shared her own experiences with the airline we’re flying with and the country we’re going to, adding a personal feel to the service provided. It was also evident that she has a wealth of knowledge and experience, answering all questions we had.
Whilst Hays travel remains in Stowmarket, I can’t see us booking a holiday any other way. We would highly recommend for any travel plans.
July 31, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time to leave me such a lovely review, it really means a lot! I hope you have an amazing family holiday. Regards, Netty :)
Great experience We were seen straight away
We were seen straight away, Lucy was very helpful and friendly, time was ours, we did not feel hurried though, even when they got busy. We were given advice and plenty of time to find the holiday we wanted. All staff was extremely friendly and helpful.
August 2, 2026
Reply from Hays Travel - Stowmarket
Thank you for your lovely review for our Lucy! We're so pleased to read you enjoyed your time with us in-store!
We look forward to seeing you again in the future.
Kind regards, Emily
This was our first time using an agent…
This was our first time using an agent as we normally go 'freestyle'. Tom was very helpful, listened to our requirements and made some suggestions without being pushy. We took the details away to consider and we eventually found a hotel that we liked the look of with our own research. We then went back and Tom found the hotel and sorted everything out efficiently and at a competitive price. Thank you for making it so simple.
August 1, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time to leave such a lovely review. We're so pleased to read that you enjoyed your first experience with us in-store and made it so easy for you.
We look forward to seeing you again in the future.
Kind regards, Tom :)
Tom was very patient and had ample…
Tom was very patient and had ample knowledge of the area I wished to visit
July 25, 2026
Reply from Hays Travel - Stowmarket
Thank you Theresa for your 5* review and lovely feedback on your recent visit. It was a pleasure to secure this exciting family holiday for you - you will all have the best time!
Kind regards,
Tom
Excellent customer service very helpful…
Excellent customer service very helpful as always. Much better to talk to people than than doing it online.
July 31, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave your 5* review.
It was great to see you again and we're so pleased we were able to book your next holiday!!
Peace of mind guaranteed for sure!
We look forward to seeing you again in the future.
Kind regards, Emily
Great local Travel Agents
Great local Travel Agents with very friendly, helpful assistants.
July 31, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your kind words. I hope you both have a love holiday. Regards, Netty 😀
To have someone who takes the time to listen to us and explain things in detail Tom was very nice and easy to talk to.
We we're very happy with the service we received Tom went above and beyond.
July 22, 2026
Reply from Hays Travel - Stowmarket
Thank you Edwina for your 5* review and is lovely to hear you had a great experience in store. It was a pleasure to help secure this holiday for you both and look forward to hearing all about it!
Best regards,
Tom :)
Netty was very helpful and knowledgable…
Netty was very helpful and knowledgable as usual
July 27, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for taking the time to leave your review, happy to help!
Kind regards, Netty :)
Friendly efficient service as usual
July 19, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive friendly and efficient service from us.
Kind Regards
Tom
Excellent Service from our local branch…
Excellent Service from our local branch with very helpful & attentive staff
July 24, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave Gina a review. We hope you have a fantastic holiday. Regards, Netty :)
Tom at the Stowmarket branch
Tom at the Stowmarket branch. Very good man he could not off been more helpful. A touch asset to hayes travel. Thanks Tom much appriated will be back to book next year hols 😀😀
July 25, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave Tom a 5* review. We hope you have a fantastic holiday. Regards, Netty :)
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave Amina a review. We hope you have a fantastic holiday. Regards, Netty :)
Emily was very helpful
Emily was very helpful, incredibly patient,and knowledgeable. As a result we managed to book an amazing trip for next year.
July 22, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for taking the time to leave your review. It was lovely to meet you both and I'm so pleased we were able to secure your exciting adventure for next year!
I look forward to seeing you again and can't wait to hear all about it!!
Kind regards,
Emily
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