Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
Company replied
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Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more
Company replied
Tom was very patient with our request as we came into the shop uncertain about where we wanted to go on our winter holiday.
On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom
- 01449798150
4.9
Excellent
795 reviews
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Staff were knowledgeable and guided us…
Staff were knowledgeable and guided us through the process well. However, by the end I felt a little pressured as it was too much information all at once. It would be good to just book the holiday and then when the balance is due, add any extras.
January 25, 2026
Reply from Hays Travel - Stowmarket
We appreciate you taking the time to leave feedback regarding your experience in-store. It's great to read that you felt you were guided through the whole process well.
I've just tried contacting you to discuss the latter part of your feedback further, but unfortunately we've missed each other.
If you would like to discuss this further, please don't hesitate to get in touch on 01449 798150.
Kind regards, Emily (Assistant Manager)
We wanted to book a short notice…
We wanted to book a short notice holiday and this was done in a friendly and efficient manner.
January 27, 2026
Reply from Hays Travel - Stowmarket
Thank you kindly for your 5 star review and kind words. It was my pleasure to help you find this for you.
Thank You
Emily :)
Great customer service
We were seen by Tom who was knowledgeable and thorough. He was patient and helped us find a nice relaxing break away from children!!!
January 26, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your time and your 5 star review. It was my pleasure in helping you :)
Thank You
Tom :)
Brilliant customer service
Brilliant customer service. Tom was so helpful and found the right holiday for us. Always first class service from Hsys Stowmarket.
January 25, 2026
Reply from Hays Travel - Stowmarket
Thank you very much for your 5* review. We all appreciate your lovely words and I'm pleased we were able to secure a great option for you! I know you will have an amazing time.
Kind regards,
Tom
Making a booking an enjoyable experience.
Emily made us feel welcome and relaxed, and took infinite care to check and double check our bookings, giving us useful advice and suggestions along the way. She gave us as much time as we needed and we never felt rushed. We couldn't fault her!
January 25, 2026
Reply from Hays Travel - Stowmarket
It is so lovely to read that you felt looked after and reassured during the enquiry and booking process.
Thank you for taking the time to leave your review.
Kind regards,
Emily
100% customer service
100% customer service. Tom spent 90 mins with us finding the right accommodation, location and price. We left extremely happy and looking forward to the holiday. You can't beat speaking to staff with such experience and knowledge. Also thank you to Netty for her advice.
January 25, 2026
Unprompted review
Reply from Hays Travel - Stowmarket
Thank you very much for your 5* review. We all appreciate your lovely words and I'm pleased we were able to secure a great option for you! I know you will have an amazing time.
Kind regards,
Tom
Excellent service
The staff are so dedicated and take all the worry out about booking a holiday.
January 14, 2026
Reply from Hays Travel - Stowmarket
We're so pleased to read that we make booking a holiday as easy and stress-free for you.
I'm sure you'll have a lovely holiday!
Kind regards,
Emily
I had a destination in mind and a date…
I had a destination in mind and a date range, plus a budget. Netty was really helpful and talked through options and ideas, tweaking the criteria as we went. She was knowledgeable and friendly. I left the branch with everything sorted and no stress. Highly recommended.
January 24, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time to leave me a 5* review. It was a pleasure to help you book your holiday. I hope you both have a lovely time. Regards, Netty :)
Iceland Trip
Our visit to Hayes in Stowmarket was a lovely experience. A warm welcome, as always. Emily took us through many options for our forthcoming trip to Iceland. We were not rushed and very pleased with all of our options booked. Emily is a lovely lady and would recommend Hayes.
January 22, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave these very kind words. I'm so pleased to read that you enjoyed your experience with me in-store.
I'm sure you'll have an amazing time, and I look forward to seeing you again soon!
Kind regards,
Emily
Tom was great and a credit to Hays
January 22, 2026
Reply from Hays Travel - Stowmarket
Thank you for your really lovely feedback, we're so pleased you enjoyed your time in-store.
Kind regards,
Tom
the booking was very easy to do and our…
the booking was very easy to do and the customer service was good
January 15, 2026
Reply from Hays Travel - Stowmarket
Thank you for your kind words - I'm so pleased you enjoyed your experience with me in store.
Kind regards,
Emily
Staff very friendly & helpful
Initially met Tom. He was really helpful & friendly. He suggested various holidays & hotels that would suit your budget.
January 22, 2026
Reply from Hays Travel - Stowmarket
Thank you for your lovely words, I'm so pleased that you enjoyed your time with me finding your holiday. I'm sure you'll have an amazing time.
Kind regards, Tom
Staff very knowledgeable
Staff very knowledgeable with good suggestions on where we might travel from and to for a week long break abroad.
January 11, 2026
Reply from Hays Travel - Stowmarket
Good Morning
We appreciate your feedback and are happy to hear that our staff provided knowledgeable suggestions for your week-long break abroad.
Hays Travel Stowmarket
We popped into Hays travel Stowmarket…
We popped into Hays travel Stowmarket and was greeted cheerfully by Emily .
We had seen an advert by them for a holiday on Facebook to Malta .
Within an hour she had explained the holiday to us and we booked straight away .
Very easy and a pleasure to book with Hays .
January 16, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your kind words, it was lovely to see you both!
I'm sure you'll have an amazing time!
Kind regards, Emily :)
We have used Hays before and have…
We have used Hays before and have always found you very friendly and efficient. Our holiday was booked and it was actually cheaper than on line.
January 18, 2026
Reply from Hays Travel - Stowmarket
Thank you Richard for taking the time to leave Tom a 5* review. It's great to hear that we were a better price than what you had seen online. We hope you have a lovely holiday :)
Very friendly and helpful
Very friendly and helpful, seemed to understand exactly what we wanted from our holiday and worked to find a holiday that suited us perfectly! Really good with kids too keeping our 6 year old entertained while we talked
January 19, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for taking the time to leave your review, it was great to meet you all yesterday.
I'm so pleased to read you enjoyed your experience with me in-store and I look forward to seeing you again soon!
Kind regards,
Emily
very informative and helpful excellent…
very informative and helpful excellent service
January 18, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your 5* feedback! I'm so glad to read you enjoyed your experience in store.
Regards, Netty :)
Friendly and informative member of…
Friendly and informative member of staff , answered all our questions which put us at ease and consequently led to us booking a holiday.
January 18, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for your kind review, it was my pleasure to help you! I'm sure you'll have a fantastic holiday!
Kind regards,
Emily
We have booked numerous holidays with…
We have booked numerous holidays with Netty at Stowmarket over the years.She has lots of helpful info very efficient friendly and always takes the stress out of finding the right holiday for us. She is a great asset to Hayes
January 18, 2026
Reply from Hays Travel - Stowmarket
Aww thank you so much for taking the time to leave me a 5* review. I always enjoy helping you book your holidays. Regards, Netty :)
Friendly helpful staff as always…
Friendly helpful staff as always finding the best holiday for us
January 17, 2026
Reply from Hays Travel - Stowmarket
We are so happy we could find the best holiday for you. Thank you for your positive feedback and 5 star review.
Kind Regards
Amina :)
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