Hays Travel - Stowmarket Reviews 

793
TrustScore 5 out of 5

4.9

2 Wilkes Way, IP14 1DE Stowmarket, GB


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Rated 5 out of 5 stars

Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more

Company replied

Rated 5 out of 5 stars

Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more

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Rated 5 out of 5 stars

On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more

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Rated 5 out of 5 stars

Excellent customer service from Tom, our travel advisor. He took time too listen to the type of holiday we wanted, and advised on different options for our planned cruise to Norway. We didn't feel rus... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom

  • 01449798150

4.9

Excellent

TrustScore 5 out of 5

793 reviews

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4.9

All reviews

(793)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfaction

Emily was most helpful, polite and communication was clear.

February 20, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave your review, it was my pleasure to help you.

It was lovely to meet you both and I'm so pleased that we were able to secure your next holiday! I'm sure you'll have an amazing time!

I look forward to seeing you again in the future.
Kind regards, Emily

Rated 5 out of 5 stars

Fantastic team at Stowmarket Hays…

Fantastic team at Stowmarket Hays Travel. Couldn’t have been made to feel any more comfortable and reassured we had booked the right place for us as a family!
Tom went over and above to help with our travel insurance too, calling them directly to check personal questions.

February 19, 2026
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Reply from Hays Travel - Stowmarket

What a lovely 5* review to read, thank you so much for taking the time to write this.

We're so glad you enjoyed your time in-store with us and we're sure you'll have an amazing time!

Kind regards, Emily

Rated 5 out of 5 stars

A great experience.

I felt comfortable in the knowledge that my requirements were being met. The process of selecting and booking a holiday was smooth and efficient.

February 18, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave your review. It's great to read you enjoyed the whole process.

We look forward to seeing you again in the future.

Kind regards, Emily

Rated 5 out of 5 stars

Extremely helpful and attentive…

Extremely helpful and attentive couldn't have asked for better.

February 14, 2026
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Reply from Hays Travel - Stowmarket

Thank you Anne for your 5* review and lovely words. It was my pleasure in helping to secure this holiday break for you and look forward to hearing all about it.

Kind regards,
Tom

Rated 5 out of 5 stars

We will definitely use Hays again!

We called in with a bit of a blank canvas! Emily was fantastic. She found us several options, based on parameters that we discussed. We are very confident with what we have booked. Definitely a far better option than trawling through websites at home. We will definitely use Hays again, in the very near future. Thanks for your help, Emily.

February 13, 2026
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Reply from Hays Travel - Stowmarket

Good Afternoon,

Thank you ever so much for your kind words, and it was my pleasure in helping you find this amazing holiday for you. Please don't hesitate in getting in touch for anything else you may need for your trip.

Kind Regards, Emily :)

Rated 5 out of 5 stars

Brilliant service

Just a very helpful, diligent and friendly ‘crew’ at Hays in Stowmarket. Emily and Hettie, first class.

February 7, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave your feedback on the service you've received in-store.
We love helping you with your holiday plans and we look forward to seeing you again in the future.

Kind regards, Emily

Rated 5 out of 5 stars

Happy holidays We went into the shop and were met with…

We went into the shop and were met with a very friendly chap who listened to what we wanted and found an ideal resort for our budget. The process was quick and easy and we left with a holiday that we are looking forward to

February 14, 2026
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Reply from Hays Travel - Stowmarket

Thank you Iain and Catrina for your 5* review and kind feedback. It was my pleasure in securing this holiday for you and hope you have the best time!

Kind regards,
Tom

Rated 5 out of 5 stars

GOOD LOCAL TRAVEL AGENT

It's so good to have a local travel agent to book our holidays. Booking direct online yourself can sometimes be very challenging and you could well miss offers which are available. We have always booked our cruises through Hays and Amina has now booked two for us. She's so helpful and friendly and you never feel you're asking too many questions.

February 11, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for taking the time to leave Amina this lovely 5* review. I'm so pleased she was able to help you book your cruise. Regards, Netty :)

Rated 5 out of 5 stars

Netty is a star

Netty is a star. She knows her stuff and she knows what we like and doesnt complain when we're undecided. Cant praise her enough

February 8, 2026
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Reply from Hays Travel - Stowmarket

We appreciate your wonderful feedback and 5 star review!
Netty :)

Rated 5 out of 5 stars

Brilliant service

Netty was amazing finding us the best quote for our holiday to New York. She was very attentive and covered all bases for us.

February 7, 2026
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Reply from Hays Travel - Stowmarket

Thank you for leaving me a 5* review. It was a pleasure to help you book your trip to New York, I hope you all have a lovely time. Regards, Netty :)

Rated 5 out of 5 stars

Going the extra mile

Going the extra mile, thanks 😊

January 31, 2026
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Reply from Hays Travel - Stowmarket

Thank you for leaving me a 5* review. I look forward to seeing you soon, Regards Netty :)

Rated 5 out of 5 stars

Hassle free experience as always

It was. The usual friendly and professional service that we are away get at Hay's Stowmarket,
Thank you.
Jules and Val Last.

February 7, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you so much for taking the time to leave me a review. I hope you have a lovely time and I look forward to hearing about it on your return. Regards, Netty :)

Rated 5 out of 5 stars

Netty

Netty, our agent was so professional with us. We entered Hays Travel in Stowmarket, not sure what we wanted, cruise, beach, sun or fun.
By Netty's suggestions we decided on a cruise to the Caribbean, which we hadn't considered. Within 30mins we were booked, given paper documents confirming our booking and left happy.
Great experience.

February 3, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave your review for Netty and for sending 5*.
It's lovely to read you had a great experience in-store.

Kind regards, Emily

Rated 5 out of 5 stars

Nice and quick

Nice and quick , she asked if I had done research on the hotel before I booked to make sure I was happy , got my confirmation back on email within the hour ,

January 25, 2026
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Reply from Hays Travel - Stowmarket

Thank you for your lovely review on your experience booking with us.

We're sure you'll have an amazing time!

Kind regards,
Emily

Rated 4 out of 5 stars

Tom did a fine job of …

Tom did a fine job of explaining the options for a first time cruise

January 30, 2026
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Reply from Hays Travel - Stowmarket

Thank you Paul for taking the time to write me a review. It was my pleasure in helping you secure your first cruise and I am sure you will have the best time!

Kind regards,
Tom

Rated 5 out of 5 stars

Yet again Emily worked her magic and…

Yet again Emily worked her magic and found exactly what I was hoping for . She is fantastic and I wouldn't go anywhere else to find my dream trips .

February 1, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for your kind words and taking the time to leave Emily a review. We hope you have a lovely holiday. Regards, Netty :)

Rated 5 out of 5 stars

Hassle free professional service.

We went on line to book tickets to Australia and was bombarded with all sorts of info that just didn’t make sense to me so we went to Hays in Stowmarket, Tom warmly greeted us and sat us down, within 45 minutes we had the best prices, chose our seats for the 4 flights on the days we wanted and he sorted our travel insurance. all round a fantastic experience. Tom was very professional and answered all of our questions, will definitely use Hays Travel again.

February 1, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you so much for your time with me in store and your kind warming words!. I really appreciate your 5 star review, and i look forward to helping you in the future.

Thank You
Tom :)

Rated 5 out of 5 stars

Netty was great!

Netty was great!!
Amazing service as always 5 stars all the way to the moon and back. She knows what doing

January 27, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you ever so much for taking the time to leave your review, it was our pleasure to help!

Regards, Netty :)

Rated 5 out of 5 stars

Excellent service

January 27, 2026
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

Thank you so much for your 5 star revue and kind words!

Thank You, Tom :)

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