Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
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Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more
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On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more
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Excellent customer service from Tom, our travel advisor. He took time too listen to the type of holiday we wanted, and advised on different options for our planned cruise to Norway. We didn't feel rus... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom
- 01449798150
4.9
Excellent
793 reviews
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Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave me a 5* review. It's always a pleasure to help you. Regards, Netty :)
Great customer service
Great customer service. Polite, helpful, honest. Lovely helpful staff
March 22, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time to leave me this lovely review. It was a pleasure to help you book your holiday and I hope you have a fantastic time. Regards, Netty :)
Fantastic very helpful appreciated all…
Fantastic very helpful appreciated all the time with me 10/10 first class
March 17, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your time with me and your kind words and 5 star review. I really appreciate the time you took.
Kind Regards
Amina :)
Great Travel Team
Listened to the brief I provided and came up with multiple selections , very friendly and professional .
March 14, 2026
Reply from Hays Travel - Stowmarket
Thank you Mark for your 5* review and lovely feedback. It was our pleasure in helping to secure this holiday for you and look forward to hearing all about it!
Kind regards,
Tom
Tom was very helpful and super…
Tom was very helpful and super friendly,even set up app on my phone. Been in several times to sort a break for my mums 90th, will definitely be back in to book another holiday.
March 13, 2026
Reply from Hays Travel - Stowmarket
I appreciate you taking the time to leave me a 5 star review. I am happy to hear that you had a great experience with me and we look forward to helping you book another holiday :)
Kind Regards
Tom :)
We were given some many different good…
We were given some many different good options and great personal advice on what to do when we arrive. I would recommend Hays to anyone
February 28, 2026
Reply from Hays Travel - Stowmarket
Thank you Ainsley for your 5* review and lovely words. It was my pleasure in helping to secure this trip for you and your family and look forward to hearing all about it!
Kind regards,
Tom
Amina in Stowmarket branch has helped…
Amina in Stowmarket branch has helped us book our second holiday with Hays in a year. I can’t thank her enough for her personal touch on how she conducts herself when catering for a customers needs where nothing is too much trouble. Thank you!
March 6, 2026
Reply from Hays Travel - Stowmarket
Thank you so so much for booking with me again!, its always my pleasure in helping find and plan your next holiday! Your kind works have honestly made my day, i appreciate your lovely review and 5 stars.
Thank You
Amina :)
Helpful & Friendly
Helpful, friendly advice from Amina. We weren't sure what we wanted, but now have s great holiday to look foward too, yhsnks to their expertise.
February 26, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for trusting me with this amazing once in a lifetime holiday! :) It was my pleasure in getting this secure for you and i appreciate your kind words and 5 star review.
Kind Regards
Amina
A friendly exprience
An experiencei always recieve when i go in my local shop.Staff friendly and always get me the best deal and choice of hotel.Nothing stops them going out their way to help you choose whats best for you.
March 1, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your kind words. I hope you all have a fantastic holiday! Regards, Netty :)
Quick efficient
February 28, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave a review. I hope you have a lovely holiday. Regards, Amina :)
Excellent service as always
February 28, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave a 5* review. It is always a pleasure to help you book your holidays. Regards, Netty :)
Janette was really helpful
Janette was really helpful and gave us a lovely experience when searching our holiday for us.
February 27, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave me a 5* review. It was a pleasure to help you book your holiday. Regards, Netty :)
Ensured we got the holiday we wanted.
Not rushed. Helped with every detail. Ensured we got the holiday we wanted.
February 21, 2026
Reply from Hays Travel - Stowmarket
We appreciate your review and I'm glad Emily was able to find you the holiday that suits your family. I hope you have a lovely time. Regards, Netty :)
Netty was really helpful pointing us in…
Netty was really helpful pointing us in the right direction for our family holiday. Very knowledgeable and experienced without being pushy. She put us at ease whilst booking, roll on the Summer!
February 23, 2026
Reply from Hays Travel - Stowmarket
Thank you for your kind words, I appreciate you taking the time to leave me a 5* review. I hope you have a lovely time with your family. Regards, Netty :)
Great personal and friendly assistance…
Great personal and friendly assistance gathered great info on our wishes and then we worked out a really good price for flights and hotel.
February 18, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave Emily a 5* review. I hope you have an amazing time on your holiday. Regards, Netty :)
Hays Travel, friendly, formal and informative.
This company (Hays Travel) have always provided us with an excellent experience whenever we’ve felt the need for help organising holidays, and yesterday’s experience was no different. Friendly, formal, and informative. Thank you.
February 25, 2026
Reply from Hays Travel - Stowmarket
I appreciate you taking the time to share your experience. It was a pleasure to help you book your holiday.
Kind regards
Netty :)
Emily was very helpful and listened to…
Emily was very helpful and listened to our every need. Good experience. Well done Emily
February 18, 2026
Reply from Hays Travel - Stowmarket
We appreciate you sharing your positive experience. I'm so grateful of your 5 star review and lovely kind words. Thank you :)
Emily :)
As always Jeanette Sherman at the…
As always Jeanette Sherman at the Stowmarket branch was brilliant!!!!
Would not want anyone else to assist me.
Excellent member of staff and very good at her job!!!
Overall a very friendly team and branch . Would not go anywhere else .
February 24, 2026
Reply from Hays Travel - Stowmarket
Thank you so so much for this amazing review, it was and is always my pleasure to help you out! Such kind words!
Kind Regards
Netty :)
Tom from Stowmarket Branch
Tom the travel advisor from Stowmarket branch responded to my email quickly and efficiently.
He listenened to what I wanted as a holiday and delivered.
Very polite and friendly.
February 22, 2026
Reply from Hays Travel - Stowmarket
We appreciate you taking the time to share your experience with Tom. We're so glad we could promptly assist you in planning your holiday. It was a pleasure to help! Regards, Netty
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave a 5* review for Tom. I hope you have a lovely holiday. Regards, Netty :)
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