Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
Company replied
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Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
Company replied
Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more
Company replied
Excellent customer service from Tom, our travel advisor. He took time too listen to the type of holiday we wanted, and advised on different options for our planned cruise to Norway. We didn't feel rus... See more
Company replied
On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom
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Tom was very helpful and went out of his way to tailor make our holiday booking. really
impressed how he uses his expertise and patience in making sure our train trip works for us.
A five star rating from us !
We recieved updated phone calls in this process to make sure we had the holiday details that we were happy with.
Thank you Tom.

Reply from Hays Travel - Stowmarket
Hays are always more than helpful when booking holidays. No question is too big, small or too much trouble, and always answered with a smile. Netty helped us with our recent booking to Budapest for the Christmas Markets. She is a wealth of knowledge, listens to what you want and makes suggestions to make your holiday even better. Thank you Netty and Hays Stowmarket

Reply from Hays Travel - Stowmarket
Annette helped us get the perfect holiday. She took the time to listen to all of our requirements.

Reply from Hays Travel - Stowmarket
Gina listened to our comments about the ideal hotel situation in Madeira and guided us through the various options. She took her time to find the dates that suited us.

Reply from Hays Travel - Stowmarket
The advisor was exceptionally helpful and made everything very easy

Reply from Hays Travel - Stowmarket
The agent was very pleasent and very informative and soon had a picture of what sort of holiday we wanted. No this one is the best due to it costs the most.

Reply from Hays Travel - Stowmarket
Very friendly staff, excellent service in finding you the holiday you want.

Reply from Hays Travel - Stowmarket
Emily in your Stowmarket branch listened and very patiently took us to where we wanted to be. There was no feeling we were being rushed into anything. We had our needs and she very patiently found what we needed. She is an asset to your company and we will definitely use you again in the future.

Reply from Hays Travel - Stowmarket
We went into the Stowmarket branch after seeing the Manager’s Special Offer in the window, just to enquire so we thought, but Gina was so friendly, helpful and informative of all the facilities of the hotel, describing the area and amenities, the total cost of the whole package, that we were very interested. As we hadn’t quite envisaged booking a holiday there and then, when we had just popped out literally for groceries, Gina gave us time to talk it over between ourselves alone, without any pushy sales talk, and we came to the decision to go ahead and book with Hays, Gina even booked our aeroplane seats and airport parking.
We haven’t used a Travel Agents for many years, but after the helpfulness of Gina making it all such a smooth process, we wouldn’t hesitate to go back to Hays Travel in Stowmarket to see what other special deals we could get in the future.
Thanks again Gina for all your help it was much appreciated.

Reply from Hays Travel - Stowmarket
Thomas was very patient and helpful to us in booking flights. The end result was perfect for what we were looking for. Will not hesitate in using Hays Travel again in the future.

Reply from Hays Travel - Stowmarket
All staff very helpful
Good knowledge
Excellent Service
All my holidays are booked through Hays
I have NEVER had a bad experience
Competitive prices

Reply from Hays Travel - Stowmarket
Very friendly and helpful service. Arranged all our holiday details and gave sound advice. Thank you.

Reply from Hays Travel - Stowmarket
My experience with Hays Travel has been superb. Tom in particular has been first class and left no stone unturned.
I wouldn't hesitate to go there again.

Reply from Hays Travel - Stowmarket
Tom was brilliant
He spent many minutes looking through and didn't push or rush me.
Very pleased 😀

Reply from Hays Travel - Stowmarket

Reply from Hays Travel - Stowmarket
Excellent customer focus. I felt I was listened to and a really good interface. Guided me clearly through booking process. Well done

Reply from Hays Travel - Stowmarket
Went to have a chat about a crouse. Staff very friendly and helpful. We found all the information we needed and booked straight away. As we had been surprised by how booked up the crouse was. Thanks

Reply from Hays Travel - Stowmarket
I was very very pleased with how Emily delt with my travel insurance for my daughter. Even though it was a small purchase she went above and beyond expectations. Thankyou so much.

Reply from Hays Travel - Stowmarket
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