Hays Travel - Stowmarket Reviews 

790
TrustScore 5 out of 5

4.9

2 Wilkes Way, IP14 1DE Stowmarket, GB


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Rated 5 out of 5 stars

Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more

Company replied

Rated 5 out of 5 stars

Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Tom, our travel advisor. He took time too listen to the type of holiday we wanted, and advised on different options for our planned cruise to Norway. We didn't feel rus... See more

Company replied

Rated 5 out of 5 stars

On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom

  • 01449798150

4.9

Excellent

TrustScore 5 out of 5

790 reviews

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4.9

All reviews

(790)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

Toms Train trip organised adventures

Tom was very helpful and went out of his way to tailor make our holiday booking. really
impressed how he uses his expertise and patience in making sure our train trip works for us.
A five star rating from us !
We recieved updated phone calls in this process to make sure we had the holiday details that we were happy with.
Thank you Tom.

May 21, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for your lovely review, it was a pleasure to help you book your Train trip. I hope you have a great time and look forward to hearing about it when you return.

Kind Regards
Tom

Rated 5 out of 5 stars

Hays are always more than helpful when…

Hays are always more than helpful when booking holidays. No question is too big, small or too much trouble, and always answered with a smile. Netty helped us with our recent booking to Budapest for the Christmas Markets. She is a wealth of knowledge, listens to what you want and makes suggestions to make your holiday even better. Thank you Netty and Hays Stowmarket

May 12, 2026
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Reply from Hays Travel - Stowmarket

This is such a lovely review to read, thank you so much for taking the time to write this! We love helping you book your holidays, and look forward to seeing you again soon!!

Kind regards, Emily

Rated 5 out of 5 stars

Annette helped us get the perfect…

Annette helped us get the perfect holiday. She took the time to listen to all of our requirements.

May 17, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for taking the time to leave your 5* review, it was a pleasure to help you!

Kind regards, Netty

Rated 5 out of 5 stars

Gina listened to our comments about the…

Gina listened to our comments about the ideal hotel situation in Madeira and guided us through the various options. She took her time to find the dates that suited us.

May 18, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for taking the time to leave your review, we're so pleased you enjoyed your time in-store.

We hope to see you again soon!

Kind regards, Emily

Rated 5 out of 5 stars

The advisor was exceptionally helpful…

The advisor was exceptionally helpful and made everything very easy

May 16, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave me a review, it was a pleasure to help you book your holiday. Regards, Gina :)

Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient staff

May 16, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for your kind words. It was a pleasure to help you and your friend book your trip. I hope you have a lovely time. Regards, Netty :)

Rated 5 out of 5 stars

The agent was very pleasent and very…

The agent was very pleasent and very informative and soon had a picture of what sort of holiday we wanted. No this one is the best due to it costs the most.

May 9, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for taking the time to leave a 5* review. It was a pleasure to help you book your holiday. Regards, Amina :)

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, excellent service in finding you the holiday you want.

May 9, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave me a review. I'm so pleased I was able to assist with your booking. Kind regards, Gina :)

Rated 5 out of 5 stars

Excellent service

Excellent service

May 11, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave your review, I really appreciate it.

Kind regards,
Tom :)

Rated 5 out of 5 stars

Emily is an asset to your company

Emily in your Stowmarket branch listened and very patiently took us to where we wanted to be. There was no feeling we were being rushed into anything. We had our needs and she very patiently found what we needed. She is an asset to your company and we will definitely use you again in the future.

May 8, 2026
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Reply from Hays Travel - Stowmarket

We appreciate your wonderful feedback! We are so glad to hear that our Emily listened to your needs and helped you find what you were looking for with patience. We look forward to assisting you again in the future. :)

Rated 5 out of 5 stars

We hope that the flight is just as smooth as the process with booking our holiday with Hays Travel

We went into the Stowmarket branch after seeing the Manager’s Special Offer in the window, just to enquire so we thought, but Gina was so friendly, helpful and informative of all the facilities of the hotel, describing the area and amenities, the total cost of the whole package, that we were very interested. As we hadn’t quite envisaged booking a holiday there and then, when we had just popped out literally for groceries, Gina gave us time to talk it over between ourselves alone, without any pushy sales talk, and we came to the decision to go ahead and book with Hays, Gina even booked our aeroplane seats and airport parking.
We haven’t used a Travel Agents for many years, but after the helpfulness of Gina making it all such a smooth process, we wouldn’t hesitate to go back to Hays Travel in Stowmarket to see what other special deals we could get in the future.
Thanks again Gina for all your help it was much appreciated.

May 5, 2026
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Reply from Hays Travel - Stowmarket

We're happy to hear that you had such a positive experience booking your holiday. It's great to know that Gina was so helpful in arranging your trip and making it a smooth process. We look forward to helping you plan your future holidays. :)

Rated 5 out of 5 stars

Thomas the flight expert!

Thomas was very patient and helpful to us in booking flights. The end result was perfect for what we were looking for. Will not hesitate in using Hays Travel again in the future.

May 6, 2026
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Reply from Hays Travel - Stowmarket

Thank you so much for your lovely review. We look forward to seeing you again in the future.

Kind regards,
Tom :)

Rated 5 out of 5 stars

All staff very helpful

All staff very helpful
Good knowledge
Excellent Service
All my holidays are booked through Hays
I have NEVER had a bad experience
Competitive prices

May 6, 2026
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Reply from Hays Travel - Stowmarket

Thank you ever so much for taking the time to leave such a lovely review. We're so pleased you enjoy your experience with us.

Kind regards,
Emily

Rated 5 out of 5 stars

Very friendly and helpful service

Very friendly and helpful service. Arranged all our holiday details and gave sound advice. Thank you.

May 3, 2026
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Reply from Hays Travel - Stowmarket

We appreciate you taking the time to leave us such a wonderful review. We're so glad we could arrange all your holiday details and give sound advice.

Rated 5 out of 5 stars

Hays Travel Stowmarket

My experience with Hays Travel has been superb. Tom in particular has been first class and left no stone unturned.
I wouldn't hesitate to go there again.

January 1, 2026
Unprompted review
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

We appreciate your wonderful review! We are so glad to hear that you had a first-class experience with Tom and we look forward to assisting you again soon.

Rated 5 out of 5 stars

Tom was brilliant

Tom was brilliant
He spent many minutes looking through and didn't push or rush me.
Very pleased 😀

April 30, 2026
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Reply from Hays Travel - Stowmarket

Thank you for taking the time to leave Tom a review and sharing your positive experience with us!

Rated 5 out of 5 stars

Cruise booking

Excellent customer focus. I felt I was listened to and a really good interface. Guided me clearly through booking process. Well done

April 29, 2026
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Reply from Hays Travel - Stowmarket

We're happy to hear that you felt listened to and well-guided through the booking process. We appreciate you taking the time to leave your feedback. Thank you again :)

Rated 5 out of 5 stars

Went to have a chat about a crouse

Went to have a chat about a crouse. Staff very friendly and helpful. We found all the information we needed and booked straight away. As we had been surprised by how booked up the crouse was. Thanks

April 7, 2026
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Reply from Hays Travel - Stowmarket

We're happy to hear that Emily was friendly and helpful during your visit. We're glad you found the information you needed and were able to book your cruise promptly. Thank you :)

Rated 5 out of 5 stars

I was very very pleased with how Emily…

I was very very pleased with how Emily delt with my travel insurance for my daughter. Even though it was a small purchase she went above and beyond expectations. Thankyou so much.

April 25, 2026
Unprompted review
Hays Travel - Stowmarket logo

Reply from Hays Travel - Stowmarket

We are very pleased to hear that you were happy with the assistance provided by Emily for your daughter's travel insurance. Thank you for acknowledging the great service.

Kind Regards
Netty

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