Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
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Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more
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Excellent customer service from Tom, our travel advisor. He took time too listen to the type of holiday we wanted, and advised on different options for our planned cruise to Norway. We didn't feel rus... See more
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On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom
- 01449798150
4.9
Excellent
790 reviews
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Reply from Hays Travel - Stowmarket
Good Morning
Thank you for booking with me and for your 4 star review. This is much appreciated.
Kind Regards
Amina :)
Well advertised in the window which…
Well advertised in the window which caught our attention. Once inside the assistant was so helpful and explainative. Booking was made easy and straightforward. Well done Hays Travel.
June 21, 2026
Reply from Hays Travel - Stowmarket
Good Morning
We are so pleased our window display caught your eye! And thank you for my 5 star rating.
Thank you for your kind words.
Kind Regards
Gina :)
Tom - Hays Stowmarket
Tom was amazing couldn’t have been more helpful. Gave us loads of places to go as he had been there before. Really helped us to make our decision with lots of knowledge. Would highly recommend Hays especially Tom 😁.
June 21, 2026
Reply from Hays Travel - Stowmarket
Thank you Karen for your lovely 5* review, it was my pleasure in helping to find the best holiday option for you. We hope you have the most amazing time away and look forward to hearing your thoughts on the recommendations!
Best regards,
Tom :)
Very helpful polite staff
June 21, 2026
Reply from Hays Travel - Stowmarket
Thank you Jennefer for taking the time to write us a 5* review and coming in to book this exciting cruise.
We look forward to hearing all about it :)
Kind regards,
Tom
Tom was amazing
Tom was amazing, and meet all are needs booking are holiday, i was very happy with the service and very professional young man.thank you
June 20, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon
We're so pleased we provided excellent service and met all your holiday needs. Thank you for your kind words! And 5 star review :)
Kind Regards
Tom :)
Freindly, helpful and patient staff.
Freindly, Polite, positive, knowledgable and helpful staff.
Thank you.
June 14, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon
Thank you for your wonderful feedback. We are so glad we could assist you! I appreciate your 5 star review.
Kind Regards
Tom :)
We always book with Hays and Netty is…
We always book with Hays and Netty is always so helpful and very professional nothing is too much trouble. Excellent service from start to finish.
June 7, 2026
Reply from Hays Travel - Stowmarket
Good Morning
Thank you for your wonderful 5-star review! We are so pleased to hear about your excellent experience with us. Thank you for your kind words
Kind Regards
Netty :)
I will always go to hays for any…
I will always go to hays for any holiday trips. Amina and the rest of the staff there are excellent people, kind , respectful, and always go out of their way to make sure the holidays I choose are just right for us. Can’t do enough. That’s why Stowmarket branch are the best!!
June 17, 2026
Reply from Hays Travel - Stowmarket
Thank you John and Jeanette for your 5* review and very kind words. It is great to hear you have had a wonderful experience in store and we hope you have best time on this trip!
Kind regards,
Tom
Friendly helpful staff
Friendly helpful staff, Tom helped me find my perfect holiday. Nothing was too much trouble he sorted everything from flights accommodation to travel insurance. Would definitely recommend!!!
June 16, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon
We are so glad to hear you had such a positive experience with us. We appreciate your kind words and recommendation!
Kind Regards
Tom :)
The lady who helped us was very good…
The lady who helped us was very good and helpful and very polite
June 14, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon
We appreciate your kind words! We are glad we could help.
Kind Regards
Emily
We’ve had nothing but positive…
We’ve had nothing but positive experiences with the team from the Stowmarket branch. Amina and Lucy, can’t speak highly enough of their service, both willing to go that extra mile to ensure we get the tailor made holidays we require 😀
June 7, 2026
Reply from Hays Travel - Stowmarket
Thank you so very much for taking the time to leave your 5* review. We're sure you'll have an amazing adventure and we look forward to seeing you again in the future!
Kind regards,
Emily
We booked our family holiday today…
We booked our family holiday today through Hays Travel in Stowmarket. Three families altogether, Tom was very helpful and answered all our questions and managed all our bookings. Fantastic service.
June 14, 2026
Reply from Hays Travel - Stowmarket
Thank you Amy for your lovely review. It was my pleasure in securing this special trip for all of the family and look forward to hearing all about it!
Kind regards,
Tom :)
South American Experience
The booking and customer service was excellent.
Amina searched flights / dates that were available and also various different options for us. Amina was very helpful throughtout the process. She made the booking process easy. She was also very knowledgable about what our options were. Excellent!!
June 11, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon
Thank you for coming in to book your amazing adventure with me! It was my pleasure in getting this booked for you. I really appreciate your 5 star review and lovely words, this mean a lot.
Thank You
Amina :)
Helpful friendly
June 3, 2026
Reply from Hays Travel - Stowmarket
Thank you for your taking the time to leave your review, it was our pleasure to help you.
We look forward to seeing you again in the future.
Kind regards,
Emily
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave me a 5* review. It was a pleasure to help you book your holiday. Regards Netty :)
No need to submit information again as…
No need to submit information again as it was still on the system from previous flights to my destination.
Staff were very helpful as a recent stroke had led to some memory loss.
June 6, 2026
Reply from Hays Travel - Stowmarket
We're so glad our staff could assist you, making your booking smoother. We appreciate your kind words. And 5 star review.
Kind Regards
Amina :)
As always the hard work was done by…
As always the hard work was done by Netty at Hays
always helpful and never rushed
June 2, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time in leaving a wonderful review and 5 STAR, it was my pleasure in getting your holiday booked.
Kind Regards
Netty :)
Gina from Stowmarket office was…
Gina from Stowmarket office was exceptionally good, after looking myself I was overwhelmed, so I went to the shop and she made it so easy for me i fly out next week with my friend, then I asked if she could help with a family holiday in devon for end of June and she sorted that too, nothing was too much trouble
Excellent customer service highly recommend going to see Gina 🥰
May 31, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your wonderful feedback! We are so pleased to hear we could make your holiday planning easy and stress-free. We appreciate your recommendation!
Kind Regards
Hays Travel
Great customer service
We’ve used Hays to book a few of our holidays and have always found the staff to be really helpful and friendly. Our most recent visit was to rearrange a holiday that we had to cancel due to the original dates being changed and they did everything they could to get us the best price.
May 23, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave your review on the service you've experienced with us.
We're so pleased that we've been able to help rearrange your holiday and we look forward to helping again in the future.
Kind regards,
Emily :)
It was lovely to meet a really friendly…
It was lovely to meet a really friendly nice salesman. Good at his job.
Turned out to be a lovely experience.
Will definitely be back.
May 22, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time to leave me a review. I appreciate your kind words and look forward to hearing all about your holiday.
Kind Regards
Tom
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