Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
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Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
Company replied
Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more
Company replied
All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more
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From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about c... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
20 Bridge Street, DG9 7NS, Stranraer, United Kingdom
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Caroline was able to give us personal reviews on different locations and was able to give me a last minute quote on a new set of dates when we had to change right when we were about to book.

Reply from Hays Travel - Stranraer
Melissa Mcculloch was absolutely fantastic of finding a holiday at my price range!

Reply from Hays Travel - Stranraer
This is my second time booking with Hays. Girls always go out of there way to help. Especially Caroline. Greatly appreciated

Reply from Hays Travel - Stranraer
Very personalised, friendly and knowledgeable service given by Caroline.

Reply from Hays Travel - Stranraer
Welcoming and professionally made my booking experience stress free.

Reply from Hays Travel - Stranraer
Quick, efficient and seamless booking. Caroline was great and all her advice and patience appreciated.
Would highly recommend Hays Stranraer!
Takes the hassle out of having to do it all yourself.

Reply from Hays Travel - Stranraer
Sarah was very helpful and saw to my every needs she is very helpful and respectful of what I was looking for . Saw to my booking and holiday insurance. I am going back in today to get my euros for my trip away . I would highly recommend her to book a holiday through Sarah is in the Stranraer branch

Reply from Hays Travel - Stranraer
Friendly staff and the help and advice they provided.

Reply from Hays Travel - Stranraer
Very helpful in finding the required holiday, giving details on various holidays that I asked for. Very patient, responsive in sending details by email as I had to return to my work.

Reply from Hays Travel - Stranraer
Caroline that helped us was very helpful and very friendly.
She looked up all the details I seen on the Internet and they matched the price.
Staff very friendly recommended going and booking a holiday and they do everything for you.

Reply from Hays Travel - Stranraer
Booking our holiday was excellent and Caroline was very helpful.
It has been difficult getting our insurance sorted, trying to do it over the telephone has not been possible, now we will have to travel to Stranraer and get it sorted.

Reply from Hays Travel - Stranraer
Fantastic service. Staff know their jobs and do their upmost to find you the ideal holiday. Being disabled I was worried about getting something that would suit myself and my teenage kids. I shouldn’t have worried as the staff member took her time and found us a holiday that not only suits our needs but also our budget.

Reply from Hays Travel - Stranraer
Great customer service!
Sarah was really helpful with booking our girls holiday.

Reply from Hays Travel - Stranraer
Caroline welcomed us in with a smile and fully explained the benefits of the Hays travel card. She set it all up quickly whilst we waited and can’t wait to use it on holiday next year! Fantastic service would highly recommend Hays Stranraer!

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
The travel consultant listened and noted to what we wanted from our holiday and matched that when offering suggestions so we booked with her.

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
Staff in branch are great Caroline sorted everything for me thank you 😊

Reply from Hays Travel - Stranraer
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