From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more
Company replied
We felt to be made very comfortable .Staff very helpful and listened to what we wanted never felt rushed. Hence we booked a holiday and now cant wait to go. So thank you to Joane at Doxford holiday sh... See more
Company replied
I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom
- 01914327250
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite and efficient!
We booked a holiday last year with Hays Travel. The staff then were so welcoming and helpful that we had no hesitation in returning to book this holiday. We were not disappointed. Yet again, the service was first rate.
February 3, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review! A lovely trip to look forward to. Yasmin :)
Excellent Service
Dionne was amazing and incredibly patient helping us decide the best location for our holiday. Highly recommend!!
February 8, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Demi for your kind review and for booking with us! A lovely holiday to look forward to - Dee :)
Romani was such a massive help in the…
Romani was such a massive help in the Doxford park office! Wasn’t easiest to book but done a class job! Give that lass a raise
February 8, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much paul for your kind review so glad we got you all sorted - Romani :)
Reply from Hays Travel - Sunderland Doxford Park
Thank you Simon for taking the time to leave us a review - Dionne :)
Excellent customer relations at Doxford Park once again
Dionne went though every detail of the cruise we had concerns about and searched every avenue to put our minds at ease before finally booking. Another great experience from Hays Doxford Park
February 5, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Stephen for your very kind review and for booking with us! - Dionne :)
Never go anywhere else
Never go anywhere else, the staff are really helpful and always price match. Dion was very helpful, listened to what we wanted within good time our holiday was booked. Thank you Hays Doxford
January 26, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much Chloe for your kind review - Dionne x
Dionne was very professional and so…
Dionne was very professional and so lovely and helpful. She gave us excellent service
February 1, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Amanda for your kind review - Dionne
Dione is very helpful and professional…
Dione is very helpful and professional catering to our various needs .
January 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Ed for the review and booking , another fab holiday to look forward to - Dionne
We dropped in to book a holiday for my…
We dropped in to book a holiday for my husbands 50th. We had a destination in mind. Dionne was amazing. We didn’t book where we initially wanted to go but have booked an amazing city break to Prague. We will be back to book our dream holiday to Italy. First time using the Doxford Park branch and we will be back
January 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for the lovely review - it was my pleasure to meet you and arrange your holiday - Dionne
Great professional service
Great professional service. All staff are great and match all internet prices
February 1, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for the kind comments - Joanne
Friendly Staff
Friendly staff who very helpful. Sorted everything out for my holiday very quickly and made everything really easy.
January 31, 2026
Reply from Hays Travel - Sunderland Doxford Park
thanks so much for the review - pleased we made the process quick and easy - thank you for booking with us -Joanne
Dinner was extremely helpful and…
Dinner was extremely helpful and professional nothing was too much of a problem
January 28, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much Geraldine for your kind review - Dionne
Great customer service as always
Great customer service as always, Joanne goes above and beyond to find me the right deal on my holidays everytime. Wouldn't go anywhere else to book a holiday. Thanks again
January 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Darren for your kind feedback and booking through us - Jo :)
Reply from Hays Travel - Sunderland Doxford Park
Thanks Garry , and another lovely holiday for you to look forward to - thanks Romani
Brilliant as usual
Brilliant as usual.Managed to beat the on line price.Really friendly staff would definitely recommend.
January 26, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Lynn for your kind review :)
Excellent service.
Excellent service.
Nothing was too much trouble.
Staff were friendly, courteous and very helpful.
January 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Kevin for your lovely feedback and booking through us - Leah :)
Reply from Hays Travel - Sunderland Doxford Park
thank you Gordon for your kind feedback - Dionne
Reply from Hays Travel - Sunderland Doxford Park
Thanks John for your kind review - Dionne
Very friendly and helpful.
January 20, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review - Jo :)
Excellent service from Leah who advised…
Excellent service from Leah who advised on our queries and enabled us to book with confidence
January 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your review Neil! I am glad you got sorted and had a good experience - Freya & Leah :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.