From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more
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I have put this review through before. The lady at Doxford Park who helped us was excellent, made the whole process less stressful.
Company replied
We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more
Company replied
I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom
- 01914327250
5.0
Excellent
1K reviews
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Very friendly and helpful staff
September 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Girls at Doxford park were really…
Girls at Doxford park were really helpful and kind
August 26, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely review Denise -thanks
Excellent service
I have put this review through before. The lady at Doxford Park who helped us was excellent, made the whole process less stressful.
August 31, 2026
Reply from Hays Travel - Sunderland Doxford Park
thanks so much for a lovely review -it really is appreciated.
Fantastic service friendly polite and…
Fantastic service friendly polite and helpful, always take the time to find us the best holiday to suit us .
Never let us down
September 6, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely feedback Paul -it really is appreciated -thanks
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely feedback -it really is appreciated thanks again
From wallking through the door I was…
From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthday. I had a rough idea where I wanted to got. Dionne had a good look for different places and she found me exactly what I was after. The booking process was quick and easy, Dionne is excellent at her job I couldn't fault anything.
August 29, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for such lovely feedback Sandra -it really is appreciated thanks again
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your feedback Maureen it really is appreciated.
Very helpful staff great to deal with…
Very helpful staff great to deal with no problems first class 👍
September 4, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Marie for your very kind review, always a pleasure - Freya
Absolutely fantastic experience.
Absolutely fantastic experience.
The service i received was amazing
September 3, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your kind review Wayne, a great trip with friends to look forward to! - Jo
Reply from Hays Travel - Sunderland Doxford Park
thank you carole for your kind review! Yasmin
Yasmin was an absolute star dealing…
Yasmin was an absolute star dealing with technical issues re the booking, showed patience and empathy
September 2, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you John for your kind review - Yasmin :)
First class service once again even on…
First class service once again even on a busy day!
August 31, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you for your kind review :) Dionne
Went in just for advice on new places…
Went in just for advice on new places to try and ended up booking three holidays, all thanks to dionne for taking time to help us choose what would be best for what we were looking for, would never ever go anywhere else as everyone is so lovely and helpful, thank you so much for all your help x x
August 29, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Michelle - lovely review - and for booking with me again x Dionne
Reply from Hays Travel - Sunderland Doxford Park
Thanks for the kind review and booking with us again Lillian x
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much , pleased you were happy with the service - Leah
I was away from home and found a…
I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday for me.Rang me back and matched deal booked it for me on phone very easy to do staff very polite and helpful great service from Hays Doxford park branch.
August 27, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for this lovely review, we will see you again in the future! :)
brilliant service from staff in the…
brilliant service from staff in the store! nothing was any bother at all x
August 26, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Ali for the lovely review - Leah
Was really welcoming from the minute I…
Was really welcoming from the minute I walked in great service got all the information I needed went away to look at the different thing we discussed and went back the next day and booked our dream holiday joanne was great
August 26, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Joanne for the kind comments - pleased you are happy with your lovely holiday - Joanne
Every bit of advice was given with past…
Every bit of advice was given with past knowledge and experience and the price of the holiday was agreed with all the best costing that could be found
August 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks John for booking with us again - Freya
Dionne was amazing
Dionne was amazing . She went above and beyond to ensure I got my holiday of choice
August 23, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Amanda for the lovely review - and booking again with me - Dionne
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