We felt to be made very comfortable .Staff very helpful and listened to what we wanted never felt rushed. Hence we booked a holiday and now cant wait to go. So thank you to Joane at Doxford holiday sh... See more
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From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more
Company replied
We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more
Company replied
I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom
- 01914327250
5.0
Excellent
1K reviews
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Excellent service very helpful…
Excellent service very helpful informative and friendly
August 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Lisa for the review - pleased you are happy with your holiday - Dionne
Always book in shop very knowledgeable…
Always book in shop very knowledgeable and helpfull . You get everything under one roof which i like
August 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Andrew - this is a lovely review - Romani
The whole team at Hays Doxford Park…
The whole team at Hays Doxford Park assisted us in achieving our bucket list holiday, but Joanne, the manager went above and beyond to make it happen.
August 5, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your wonderful review Peter -It is really appreciated and it was my absolute pleasure -thanks again Joanne
Reply from Hays Travel - Sunderland Doxford Park
Thanks for your lovely review Elaine it really is appreciated thanks again
Friendly staff and competitive rates .
August 3, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review and for booking with us - Dionne
We always go to doxford park and see…
We always go to doxford park and see Joanne who is very helpful wouldn’t book anywhere else the staff are lovely
August 4, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much carol for your kind review - Jo x
Girl was very helpful and looked after…
Girl was very helpful and looked after us really well
July 31, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely review Lynne.
Always go to Hays to book my holidays
Always go to Hays to book my holidays
Girls are very helpful and book my seats, car parking all at the same time .
July 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Mandy for your lovely review as always.
Fantastic personal service yet again…
Fantastic personal service yet again from Dionne. Would not go anywhere else to book my holidays. Thank you.
July 31, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely review -It is really appreciated thanks again
Well done Joanne
Joanne helped us all the way with the booking of our first ever cruise. Well done 10/10
July 28, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much or your review - I am sure like all our customers you will love cruises and it will be the first of many - Joanne
I have used this Hays for over 10 years…
I have used this Hays for over 10 years all the girls are amazing great knowledge, kind and understanding, would never book a holiday any where else.
July 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Carole for your very kind review! A lovely trip to look forward to. Thanks - Katie :)
Excellent customer service from staff…
Excellent customer service from staff who go the extra mile. I couldn’t have asked for better support in booking my holiday. The team are the reason we don’t use other travel agencies.
July 18, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Martha for this lovely review - Leah
Cyprus
Fantastic service as always from Yasmin helping me get my holiday booked. Highly recommended
July 24, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Neil , for booking again and the lovely review - Yadmin
All the staff at HAYS TRAVEL can't do…
All the staff at HAYS TRAVEL can't do enough for you, they trawled round until they found the holiday we wanted and it was booked straight away, we will be back, the service was very good
July 24, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Irene for your kind comments - Yasmin
Romani was very professional
Romani was very helpful and professional in helping us to book our holiday.
July 22, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you for your kind review terry - Romani
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your kind review and for booking with us - Dionne :)
Best sales assistant in the company
Dionne totally outstanding from start to finish as always polite and no pressure on the the customer if it wasn't that I'm in a relationship I'd take her with me .keep up the brilliant work Dionne
July 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Haha Thank you for your kind review Peter ! Dionne
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much for your lovely review! Joanne :)
Quality service from Hayes Travel
As always the service was excellent top notch staff very knowledgeable and courteous.We will
continue to use this branch of Hays travel for our trips abroad.
July 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much for your kind review - Freya :)
Excellent service great girls plenty of…
Excellent service great girls plenty of time for you A BIG CHEERS ❤️
July 12, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Ronald and for booking with us! Leah :)
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