Hays Travel - Sunderland Doxford Park Reviews 

1,063
TrustScore 5 out of 5

5.0

Unit 8 William Doxford Centre, SR3 2NE Sunderland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We felt to be made very comfortable .Staff very helpful and listened to what we wanted never felt rushed. Hence we booked a holiday and now cant wait to go. So thank you to Joane at Doxford holiday sh... See more

Company replied

Rated 5 out of 5 stars

From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more

Company replied

Rated 5 out of 5 stars

We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more

Company replied

Rated 5 out of 5 stars

I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom

  • 01914327250

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,063)

121,995 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was away from home and found a…

I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday for me.Rang me back and matched deal booked it for me on phone very easy to do staff very polite and helpful great service from Hays Doxford park branch.

August 27, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thank you for this lovely review, we will see you again in the future! :)

Rated 5 out of 5 stars

Was really welcoming from the minute I…

Was really welcoming from the minute I walked in great service got all the information I needed went away to look at the different thing we discussed and went back the next day and booked our dream holiday joanne was great

August 26, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks Joanne for the kind comments - pleased you are happy with your lovely holiday - Joanne

Rated 5 out of 5 stars

Every bit of advice was given with past…

Every bit of advice was given with past knowledge and experience and the price of the holiday was agreed with all the best costing that could be found

August 19, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks John for booking with us again - Freya

Rated 5 out of 5 stars

Dionne was amazing

Dionne was amazing . She went above and beyond to ensure I got my holiday of choice

August 23, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks Amanda for the lovely review - and booking again with me - Dionne

Rated 5 out of 5 stars

As always-excellent service…

As always-excellent service professional but still friendly.

August 23, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks Janice - lovely review and booking once again with us - Joanne

Rated 5 out of 5 stars

I always book with hays as they have…

I always book with hays as they have friendly staff that will do the best to get you the holiday you are looking for. Leah has booked my last two holidays. I had a holiday voucher from Jet2 and it wouldn’t let Leah use the voucher as she tried her best. Leah was still trying after I had paid for the holiday saying that she was in a chat with someone from Jet2 and if they could reinburse she would contact me.

August 21, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thank you Gillian for your very kind review! I am glad we got you sorted with another lovely holiday. Always happy to help! Thanks - Leah :)

Rated 5 out of 5 stars

Such great service

Such great service! We always have an idea of a destination and what we would like and the Hays staff, consistently, find us the appropriate holidays to choose from. Thanks again to Joanne!

August 19, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks Wendy for the kind review and booking once again with us - Joanne

Rated 5 out of 5 stars

Advisor was able to help us book our…

Advisor was able to help us book our holiday so easily! Giving the best offers. Explained everything well and made us feel so comfortable

August 17, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks so much Angela - for the review - please you are happy with your holiday - Dionne

Rated 5 out of 5 stars

Very helpful spot on

Very helpful, got a good deal, a credit to the company went above and beyond would highly recommend 👍

August 19, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

thank you for your kind review Norman - Jo :)

Rated 5 out of 5 stars

We booked a 2nd holiday with Hayes in…

We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say with the locality to our home we can’t see us going anywhere else to book our future holidays!

August 17, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thank you very much Gary for your kind review, always a pleasure! 🙂

Rated 5 out of 5 stars

Always book with Hays at Doxford Park

Always book with Hays at Doxford Park. We are frequent travellers who find all the girls very helpful knowledgeable and always happy to help.

August 16, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks Claire for your lovely review and booking again with us - Joanne

Rated 5 out of 5 stars

I initially contacted Hays by phone &…

I initially contacted Hays by phone & spoke to Joanne who checked 3 different hotels in the resort we prefered. My partener attended the shop the day after and got the holiday we agreed on. As always the service was exemplary.

August 14, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks so much Kevin for the review and kind comments - Joanne

Rated 5 out of 5 stars

Doxford Park

We booked our holiday at Hays at Doxford Park in Sunderland, Yasmin was very friendly and helpful and we would definitely go there again. The rest of the staff appeared friendly too and appeared to get along well together.

August 11, 2026
Hays Travel - Sunderland Doxford Park logo

Reply from Hays Travel - Sunderland Doxford Park

Thanks so much for your lovely review Brenda -we really appreciate it,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look