We felt to be made very comfortable .Staff very helpful and listened to what we wanted never felt rushed. Hence we booked a holiday and now cant wait to go. So thank you to Joane at Doxford holiday sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more
Company replied
We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more
Company replied
I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom
- 01914327250
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service as always
First class service as always, I was using a compassionate voucher from a previous holiday cancellation. The young lady who was sorting my holiday out it was a first for her as well, she was professional pleasant and very good at her job (apologies I can't remember her her name) I'll definitely be back.thanks.
July 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Kenneth for your kind review - Freya! :)
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for the kind review - Yasmin
Always a great experience dealing with…
Always a great experience dealing with Hays. Everytime I deal with them i come away fully satisfied.
July 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much for your kind review :)
We went in with want we wanted place
We went in with want we wanted place, hotel and dates and within a hour messaged with a deal. Joanne went above expectations. We were all booked within 3 hours.
July 14, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much for your kind review Marie, a lovely trip to look forward to! Thanks - Jo :)
Very friendly staff
All staff i. store very friendly and professional. Had good knowledge of different resorts that we were looking at.
July 11, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you donna for your kind review and booking with us! Dionne
Helpful
Helpful, pleasant and experienced staff who tailored my cruise and stay packages to my requirements at a reasonable price. Would highly recommend Hayes travel agents.
July 11, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Irene for your kind review and feedback! Romani x
Reply from Hays Travel - Sunderland Doxford Park
Thanks Neil , for your review and also booking with us again - thanks
Very friendly and efficient
Very friendly and efficient, taking plenty of time to ensure everything exactly how I want it, double checking everything correct .
July 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Diane for your lovely review -it is very much appreciated as always.Thanks Again for booking with us.
Well informed and very professional a…
Well informed and very professional a pleasure to deal with
July 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks for your lovely review -so pleased we got you sorted on a good deal.Thanks again
Helpful and understanding assistants…
Helpful and understanding assistants with no pushy selling.
July 5, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your kind review -
Joanne was warm and welcoming
Joanne was warm and welcoming
Gave us good advice and help us book our 3rd cruise through hays.
Always a phone call away to help sort anything out.
July 5, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your kind comments , a lovely cruise booked for you to look forward to - Joanne
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Peter for the lovely review - Joanne
Really simple & easy to sort out…
Really simple & easy to sort out getaway. Staff were swift responding to my enquiry & helped the process to be really easy.
May 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your review - Yasmin
Excellent fast service from Joanne…
Excellent fast service from Joanne dealt with everything impeccably
July 1, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Lee for your very kind review! A lovely trip to look forward to - Joanne :)
The staff at Doxford park are brilliant…
The staff at Doxford park are brilliant always welcoming and friendly - the young lady who served us was fantastic and really helped us with the holiday booking giving us all the important information
July 1, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Joan for your lovely review and for booking another lovely holiday to look forward to - Yasmin :)
Excellent service from hays travel at…
Excellent service from hays travel at Doxford park. Thank you to Joanne who sorted our holiday out for us.thank you
July 1, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review! Glad we got you sorted for your next trip - Jo :)
Yasman was lovely and sorted our…
Yasman was lovely and sorted our holiday out, I was going to book online but she matched the price and went through everything, very professional.
June 30, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks for your lovely review -it really is appreciated thanks again
Love booking with hays travel Doxford…
Love booking with hays travel Doxford Park booked with Dionne all the girls are really helpful
June 30, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Julie for your lovely review it really is appreciated.
Very good experience and a lovely…
Very good experience and a lovely welcome Dione was vey professional and very happy to see to our needs
June 29, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your feedback it really is appreciated.
Great friendly helpful staff.Romani was…
Great friendly helpful staff.Romani was very knowledgeable.
June 28, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for the lovely feedback -it really is appreciated thanks Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.