We felt to be made very comfortable .Staff very helpful and listened to what we wanted never felt rushed. Hence we booked a holiday and now cant wait to go. So thank you to Joane at Doxford holiday sh... See more
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From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more
Company replied
We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more
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I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom
- 01914327250
5.0
Excellent
1K reviews
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Dionne was superb sorting through the…
Dionne was superb sorting through the issues with our holiday. All staff are attentive and thorough and patient and kind.
June 28, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Elizabeth for the comments and pleased we finally got everything sorted for you - Dionne
Excellent service as always
Excellent service as always , Dionne from Hays at Doxford park Sunderland is amazing 👏
June 28, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Allison for leaving the lovely review - Dionne
Very good knowledge on what we wanted…
Very good knowledge on what we wanted and met our requirements
June 16, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your feedback it is very much appreciated..thanks again
Girl in shop who felt with me excellent…
Young Girl in shop who delt with me excellent staff in branch Doxford park all were friendly and great
June 12, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for you review - pleased you are happy with your holiday - Freya
Freya made complex booking effortless
Freya made complex booking effortless, she is brilliant.
June 18, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you very much for your kind review David! A lovely trip to look forward to. Freya :)
The travel consultant Leah was…
The travel consultant Leah was knowledgeable and interested in helping us find the right holiday for us
June 17, 2026
Reply from Hays Travel - Sunderland Doxford Park
Marian ,
Thank you for your kind words! We are so pleased we could help you find the perfect holiday. Leah
5 stars as usual
I've booked with Doxford park previously & found the staff very helpful &experienced.
Would definitely recommend the shop.
June 12, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you very much for your kind review! :) Joanne
Dionne was more than helpful she was…
Dionne was more than helpful she was very welcoming and went above and beyond to help us choose a holiday i would definitely recommend hays travel to anyone
June 4, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review Catherine, a lovely holiday to look forward to. Thanks - Dionne
All the staff are absolutely fantastic…
All the staff are absolutely fantastic in this branch at doxford park very well organised and managed going into this branch they'have always got a smile on there face and willing to help you find your perfect destination
June 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thankyou so much for such a lovely review Neal -it really is appreciated and I am pleased you received the review! thanks again Joanne
We Allways use Hays Travel when booking…
We Allways use Hays Travel when booking a Holiday , Staff are allways very proffesional ,we booked our next holiday without any problems also got a good rate on our money exchange , thanx again Hayes Travel .
June 7, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks for such a lovely review it really is appreciated
I haven’t used a travel agent for years…
I haven’t used a travel agent for years but it was a really nice experience and they do so much for you
June 6, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Denise for your kind review and for booking with us! - Romani :)
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much Graeme for such lovely feedback it is very much appreciated
Understanding of what i desired and…
Understanding of what i desired and swiftness of booking.
May 30, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your kind review and for booking your holiday with us! - Freya :)
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely feedback it really is appreciated.
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely feedback -it really is appreciated thanks again
The lady that dealt with my booking was…
The lady that dealt with my booking was amazing and went above and beyond
May 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
Hi Kyra thanks so much for your lovely feedback -it really is appreciated thanks again
Friendly service
Visited the store a few times and spoke to Leah. She was friendly and patient as we took a while to decide on dates and where we wanted to go.
We also went back and booked another holiday with her.
May 17, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much Joanne for your kind review and booking through us! - Leah :)
Attention to detail
Leah explained everything relevant about the holiday, was specific In finding balcony cabin with unrestricted views, and best price for date we wanted
Well done.
May 24, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Anne for your kind review - and booking with me - Leah x
Reply from Hays Travel - Sunderland Doxford Park
thank you for your kind review - Leah :)
Found them very helpfully polite…
Found them very helpfully polite nothing was too much trouble .. very freindly and exsplain Ed everything in detail I will always recommend hays it’s only company I book with
May 21, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much for your kind review and booking through us - Yasmin :)
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