Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... See more
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See what reviewers are saying
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... See more
Company replied
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... See more
Company replied
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
612 reviews
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Easy and straightforward bookings
The whole booking process was very straight forward and easy and Anita went through all of the questions and answered everything honestly.
September 24, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feed back, it really is appreciated
The booking was complete immediately
The booking was complete immediately, professionally and everything was taken care of in one call.
September 16, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely review, Graham. We hope you have a fantastic time on your holiday. - Evie :)
All the staff they are all so lovely &…
All the staff they are all so lovely & helpful especially jasmine 😍xxxxx
September 12, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Lynne, Thank you very much for your lovely review! We hope you have a great time in Lanzarote :) - Jasmine
Very helpful staff
Very helpful staff, made time for me and explained everything at each stage of booking.
September 18, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Jane, Thank you so much for your lovely review! We hope you have a magical time in Disneyland Paris :) - Jasmine
Brilliant service
September 16, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Gary, Thank you very much for your lovely review! We hope you have a fab time in Majorca :) - Amelia
Excellent service
Evie was very informative and professional with helping us choose our holiday! Very patient and covered every detail without hesitation
September 14, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Brian. We hope you have a lovely cruise. :) - Evie
Excellent service from the girl who…
Excellent service from the girl who helped us book holiday. Very friendly, knowledgeable and provided excellent customer service. Great company to book holidays with. We saw one online and it was matched with the price we saw.
September 7, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Lisa, Thank you very much for your lovely review! We hope you have a fab time in Tenerife :) - Amelia
Very prompt response and dealt with a…
Very prompt response and dealt with a group booking with ease.
September 14, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Victoria, Thank you very much for your kind review, we hope you have a lovely time in Majorca :) - Hazel
Great place to book a holiday
from start to finish. Hays was very welcoming, The Staff were brilliant and informative and helped look exactly what kind of holiday we wanted.
September 7, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi John, Thank you for your lovely review! We hope you have a great time in Majorca :) - Amelia
Hazel was so helpful
Hazel was so helpful, we didn't really know where we wanted to go, but knew what we wanted, her knowledge of different places was amazing and fully understood our needs, she continued to eliminate places till we found our holiday in Cape Verde
September 13, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you very much for your fab review, we hope you have the best holiday in Cape Verde! :) - Hazel
Great Price for New York Trip and Great Service
Great Price for New York Trip - Service from the girls in the branch has been exceptional
September 12, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely review, Joanne. We hope you have an amazing time in New York :)
Booked a family holiday with the…
Booked a family holiday with the lovely Hazel from Keel Square. Hazel was so efficient and ensured we had all of the correct information before booking ! The experience was so easy and we were made to feel like nothing was too much trouble ! Thank you Hazel !
September 10, 2025
Unprompted review
Reply from Hays Travel - Sunderland Keel Square
Hi Georgia, Thank you very much for your lovely review! We hope you have an amazing time in Lanzarote :)
My holiday
She made very welcoming, and very helpful and patient with me, I will recommend anyone to your company, and Amelia needs a promotion, as she kind and welcoming, all round very good person
September 6, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Gary. We hope you have an amazing holiday :)
Hays Keel Square
We found that the advisors in the Keel Square branch were extremely helpful and they went out of there way to ensure we got the exact holiday we required. Will definitely use this branch again.
August 31, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Ian, Thank you very much for your lovely review! We hope you have an amazing time in the Maldives :) - Nadia
Very knowledgeable
Very knowledgeable,
Kerry booked our cruise, she was very good , dealing with any problems and coming back to us quickly.
We would definitely book with Hays again, good price and efficient service
August 20, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Jennifer, thank you for your lovely review! We hope you have a lovely time :)
Booking a holiday made easy
Welcoming as entered the shop . Very friendly but professional approach. Listened and me expectations . Quick and efficient
August 23, 2025
Reply from Hays Travel - Sunderland Keel Square
Thanks Marie for such a lovely review, we appreciate your kind feedback and hope you have a lovely holiday :) - Nadia
Brilliant!! …
I found the staff to be really helpful and friendly. Very accommodating and went the extra mile for us to make sure everything was sorted. This is our first family holiday and they took all of the stress away from sorting everything out. Brilliant.
August 22, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Alison. We hope you and the family have an amazing time in Turkey :) - Nadia
5* help
As soon as I contacted Rachel she has been amazing- so helpful and gave good tips too. She gives us so many options to suit different budgets. Always friendly as very quick at responding! 100% recommend!
August 19, 2025
Reply from Hays Travel - Sunderland Keel Square
Thanks for the great feedback
Never disappoints
Never disappoints , always courteous and professional and gets my holidays booked with the minimum of drama at very good prices xxxThank you Jasmine xxx
August 10, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it was my pleasure-kind regards Jasmine
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind review, Susan. We hope you have a lovely holiday.
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