Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... See more
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See what reviewers are saying
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... See more
Company replied
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... See more
Company replied
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
612 reviews
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Cruise booking
Hazel the travel consultant was extremely helpful in assisting us to book a cruise.
November 13, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Graeme, Thank you for your lovely review! We hope you have a fab time on your cruise :) - Hazel
Very Helpful and friendly.
Very Helpful and friendly.
We are happy with your company.
Thank you
October 23, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Joan, Thank you so much for your lovely review! We hope you have a fab time away in Portugal :) - Nadia
Another fab booking experience with…
Another fab booking experience with Nadia from Keel Square. Love her 😍
November 1, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you for such a kind review Jill, we really appreciate your lovely feedback - Nadia xx
Jasmine and Nadia…
Jasmine and Nadia went out of their way in ensuring I got the best possible deal for our trip to China.
October 22, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Ken for your lovely feedback! We hope you are looking forward to your holiday :)
Excellent service and advice.
October 22, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Maureen, Thank you so much for your lovely review! We hope you both have a fab time on your cruise :) - Evie
Helpful friendly professional staff who…
Helpful friendly professional staff who arranged our cruise. The staff had to deal with a computer system which wasn't working properly and Tui staff who weren't as helpful as they maybe should have been who also made couple of errors during the booking process. The hays travel staff handled this in a competent professional manner
October 28, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Judith, Thank you so much for your kind words! We hope you have a lovely time on your cruise :) - Evie
Hays travel always puts their customers…
Hays travel always puts their customers first and endeavour to help you book the holiday of your dreams .The staff in my keel square branch in Sunderland bend over backwards to help. Especially Jasmine who always welcomes you with a huge grin and is always very professional and is a credit to the branch
October 24, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, Leslie. It's always a pleasure to see you and Janet and book your lovely holidays. :)
Fantastic customer service
October 25, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Kay, Thank you very much for your lovely review! We all hope you have a lovely time in Lake Garda :) - Evie
Very polite and went out of way to help…
Very polite and went out of way to help and find what I wanted
October 19, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this lovely feed back, it is really appreciated.
Very pleasant staff so warm welcome …
Very pleasant staff so warm welcome and so friendly thankyou for helping me book my holiday
October 19, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this lovely feed back, it is really appreciated.
Hazel
The agent, Hazel, was extremely friendly, helpful and went way beyond expectations.
October 11, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this lovely feed back, it is really appreciated.
Fantastic service and complete a…
Fantastic service and complete a booking witch were very happy with all staff very friendly and helpful
October 17, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Julie, Thank you very much for your great feedback! We hope you have the best time on your River Cruise :) - Hazel
First time using Hays for a holiday
First time using Hays for a holiday but it won't be the last!!
All of the staff in the shop were so helpful & were giving me hints and tips for my upcoming holiday, Nadia was so knowledgeable and made sure we had the best deal and package
October 16, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Beth, Thank you so much for your lovely review! We hope you have a fab time :) - Nadia
Excellent service
What a wonderful team works here. Made my cruise booking very easy and efficient
January 8, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Rinkal, Thank you very much for your lovely review! We hope you had a fab time on your cruise :) - Evie
Helpful Hazel
Hazel was very welcoming from the moment I walked into the shop and continued to help me with what I actually wanted from our cruise.
October 2, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback , it is very much appreciated
Excellent service.
I was initially contacted at home regarding available single supplement deals for cruising, so an appointment was made for the following morning.
On my arrival at Hays Travel all of the staff were very friendly and welcoming. The member of staff that dealt with me, left me very impressed with her knowledge of cruising and general travel issues. I was given good/helpful advice on things I was unsure of.
Everything was sorted out while in the travel agents even an overnight hotel and long term car parking.
Overall I was very impressed how everything was done.
I have used Hays Travel before and I will definitely be using them again,
October 4, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Kyle, Thank you for your lovely review! We hope you have a fab time on your cruise :) - Hazel
Everyone was really friendly and we got…
Everyone was really friendly and we got the perfect safari that we asked for. Thank you
October 6, 2025
Reply from Hays Travel - Sunderland Keel Square
Hi Judith, Thank you very much for your lovely review! We hope you have an amazing time on your safari :) - Amelia
It pays to go to hays
Listen to our needs and provided us with the best possible outcome.
October 6, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this amazing feedback, The Keel Square Team hope you have fab cruise around Barbados :)
Fantastic Service from Amelia
Amelia has been very friendly and patient with the different requests I had. She was able to find me the right holiday and kept me well informed throughout. Than you!
September 28, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this review for Amelia! we hope you have a fab holiday in Florida :)
Excellent service as always
Excellent service as always
Thank you Nadia for booking our holiday
Hays is very lucky to have lovely staff in Keel Square Sunderland
September 28, 2025
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this glowing review for Nadia! We all hope you have such an amazing holiday in Torremolinos :)
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