First time booking with Hays Travel but wont be the last. From meeting Nadia in the Keel Square branch to booking our holiday it was a great experience. She was very knowledgeable and made it an easy... See more
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We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
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The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to... See more
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Fabulous service from Hazel at the Keel Square branch as we booked our first ever cruise, she was extremely knowledgeable on the cruise ships, the itinerary and everything we asked about, she was so f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
598 reviews
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Hazel was most informative and veary…
Hazel was most informative and veary helpful and sorted every think out for us
August 22, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback Paul, I'm sure you will both have an amazing cruise.
Great service
First time booking with Hays Travel but wont be the last. From meeting Nadia in the Keel Square branch to booking our holiday it was a great experience. She was very knowledgeable and made it an easy process. Will definitely use them again. Great service, thank you.
August 21, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Millie was lovely very patient looking…
Millie was lovely very patient looking forward to my holiday
Thankyou
August 19, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you, Louise, for your kind words! It was a pleasure to book your holiday!
Excellent service
Amelia was super efficient, very helpful when I asked about alternative flights.
August 18, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Kay! We hope you have an amazing holiday!
Fantastic experience
I was greeted with smiles and beautiful manners . Then when I explained what I wanted the staff used their professionalism to make sure I got everything I needed.
August 18, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, Margie. We hope you have an amazing holiday! - Nadia
Jasmine was very helpful and patient…
Jasmine was very helpful and patient with me,Holiday was found and booked on this visit.
August 15, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, David. It was lovely to meet you and book your holiday to Egypt :) - Jasmine
Staff all very helpful
Staff all very helpful, knowledgeable and friendly. We were made to feel very relaxed.
August 16, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Michael! We hope you enjoy your cruise :) - Jasmine
Reply from Hays Travel - Sunderland Keel Square
Thank you, Edward for you lovely review! We hope you have an amazing holiday! -Nadia
Nadia is great lady she is very helpful…
Nadia is great lady she is very helpful every time I go in for a book holiday she’s really good and takes her time with you
August 14, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Denise, we hope you have a lovely cruise! :) - Nadia
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Tony, it is always a pleasure to book your holidays :) - Jasmine
5 Star Review
Evie is always so helpful and efficient! Nothing was too much trouble for her.
August 6, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated .
great deals with evie!!!!
very informative ànd looking for great deals EVIE was great found a great deal sorted the parking and insurance out and changed our money over and that was it .... tenerife on less than a week!!!!!!
August 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Staff excellent and booking very easy
August 8, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Weekend away for mam
Jasmine was absolutely brilliant, very pleasant happy and made sure we had everything we wanted in our booking even phoned the company to make sure we had a walk in shower ,as our mam has disabilities .
August 3, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Well done to Hays Travel.
Once again, an excellent service, the staff are so professional, friendly and helpful. The bookings process for our holiday was absolutly seamless, with great communication throughout.
July 24, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have an amazing time in Italy :)
1st Class Service We have had an excellent experience…
We have had an excellent experience having recently booking holidays with Hays Travel.
From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our local branch in Keel square where we have went onto book a further three holidays with the lovely Nadia.
Nadia is so welcoming on meeting her, she is polite and couldn’t be more helpful. She is very knowledgeable about every type of holiday there is! We booked 2 weeks in Disney Orlando
a cruise around France and Spain and trip to Sorrento! We couldn’t recommend her enough
and will be certainly be returning.
July 22, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi Maureen, Thank you so much for such kind feedback, i really appreciate it and i'm sure you will have a wonderful time in Sorrento and can't wait to hear all about it when you get back! :) - Nadia
All staff very helpful worked together…
All staff very helpful worked together to find best deal possible
July 30, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Stephen for such a lovely review, we really appreciate it and hope you have a wonderful holiday :)
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback
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