Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... See more
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All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... See more
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We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... See more
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We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
612 reviews
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Jasmine was very helpful and patient…
Jasmine was very helpful and patient with me,Holiday was found and booked on this visit.
August 15, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, David. It was lovely to meet you and book your holiday to Egypt :) - Jasmine
Staff all very helpful
Staff all very helpful, knowledgeable and friendly. We were made to feel very relaxed.
August 16, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Michael! We hope you enjoy your cruise :) - Jasmine
Reply from Hays Travel - Sunderland Keel Square
Thank you, Edward for you lovely review! We hope you have an amazing holiday! -Nadia
Nadia is great lady she is very helpful…
Nadia is great lady she is very helpful every time I go in for a book holiday she’s really good and takes her time with you
August 14, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Denise, we hope you have a lovely cruise! :) - Nadia
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Tony, it is always a pleasure to book your holidays :) - Jasmine
5 Star Review
Evie is always so helpful and efficient! Nothing was too much trouble for her.
August 6, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated .
great deals with evie!!!!
very informative ànd looking for great deals EVIE was great found a great deal sorted the parking and insurance out and changed our money over and that was it .... tenerife on less than a week!!!!!!
August 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Staff excellent and booking very easy
August 8, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Weekend away for mam
Jasmine was absolutely brilliant, very pleasant happy and made sure we had everything we wanted in our booking even phoned the company to make sure we had a walk in shower ,as our mam has disabilities .
August 3, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Well done to Hays Travel.
Once again, an excellent service, the staff are so professional, friendly and helpful. The bookings process for our holiday was absolutly seamless, with great communication throughout.
July 24, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have an amazing time in Italy :)
1st Class Service We have had an excellent experience…
We have had an excellent experience having recently booking holidays with Hays Travel.
From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our local branch in Keel square where we have went onto book a further three holidays with the lovely Nadia.
Nadia is so welcoming on meeting her, she is polite and couldn’t be more helpful. She is very knowledgeable about every type of holiday there is! We booked 2 weeks in Disney Orlando
a cruise around France and Spain and trip to Sorrento! We couldn’t recommend her enough
and will be certainly be returning.
July 22, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi Maureen, Thank you so much for such kind feedback, i really appreciate it and i'm sure you will have a wonderful time in Sorrento and can't wait to hear all about it when you get back! :) - Nadia
All staff very helpful worked together…
All staff very helpful worked together to find best deal possible
July 30, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Stephen for such a lovely review, we really appreciate it and hope you have a wonderful holiday :)
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback
The Superb Staff in Hays
The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to Portugal for us and also secured parking at Newcastle Airport for a very good price.
July 29, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated
Evie from the keel square branch is…
Evie from the keel square branch is always so helpful welcoming and a brillaint trip advisor! Always ready to help us in anyway possible! All the girls are lovely but Evie really stands out and goes above and beyond!
July 21, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
⭐⭐⭐⭐⭐ Outstanding Service from Hays…
We had a fantastic experience with Amelia at Hays Travel. She was so friendly, knowledgeable, and went above and beyond to help us find the perfect family holiday at an amazing price.
She really listened to what we wanted and found a holiday with loads to keep the kids entertained, giving us confidence that everyone will have a brilliant time. Nothing was too much trouble, and she made the whole booking process simple, stress-free, and enjoyable.
We can’t thank Amelia enough for all her help and would highly recommend her to anyone looking to book a holiday. Excellent customer service from start to finish – we’ll definitely be booking with her again!
July 28, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for this lovely feedback, it really is appreciated
Fabulous service
Fabulous service from Hazel at the Keel Square branch as we booked our first ever cruise, she was extremely knowledgeable on the cruise ships, the itinerary and everything we asked about, she was so friendly and nothing was a problem for her. We will definitely book with Hays again.
July 26, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Marie for the lovely feedback, it is very much appreciated
Always happy to help everyone of the…
Always happy to help everyone of the staff wouldn't go anywhere else x
July 11, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated
Another great holiday booked…
Friendly & patient staff.Nothing is ever too much bother.Everything is made to feel easy
July 16, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
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