Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... See more
Company replied
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... See more
Company replied
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, Darren. We hope you have an amazing time in Benidorm! :) - Evie
Great lady who dealt with me..she was…
Great lady who dealt with me..she was great throughout even tho im hard to please..superb service will be back again
June 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, Tracy. It was a pleasure to book your holiday :) - Jasmine
Great service
Jasmine took into consideration everything that we wanted and managed to get us a great cruise covering all that we wanted.
May 30, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feed back, it s very much appreciated.
First holiday in Crete. We called in to the Sunderland office…
We called in to the Sunderland office to get some advice with choosing a holiday in Crete. Hazel was very helpful and knowledgeable and answered all our questions. She also helped us to choose the hotel.
June 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
Booking with Hazel!
I booked an Ambassadors Cruise with Hazel on Monday and was really impressed with the service I received. From my initial enquiry, everything was sorted so quickly – the booking was confirmed, the deposit paid, and all the paperwork sent over in no time.
Hazel answered all of my questions thoroughly and made me feel completely at ease throughout the process. She was friendly, professional, organised, and incredibly efficient.
I wouldn't hesitate to recommend Hazel to anyone looking to book a cruise. Thank you for making everything so easy!
June 8, 2026
Unprompted review
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated
Evie was very helpful to me
Evie was very helpful to me. She was very knowledgeable about the country and resort where I was looking to book. She booked my holiday, booked my seats and checked me in.
June 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi James, Thank you so much for your lovely review! We hope you have an amazing time in Greece :) - Evie
Great service from Nadia such a…
Great service from Nadia such a pleasant girl and got our holiday booked quick
June 7, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, Helen. We hope you have an amazing holiday:)
Jasmine was very pleasant and helpful…
Jasmine was very pleasant and helpful nothing was too much trouble for her
June 3, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, George, it was a pleasure to book your next holiday :)
Excellent service by very professional…
Excellent service by very professional staff who are a credit to the company
June 2, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind review, Mr Morrison, we hope you have an amazing holiday!
We came in looking for prices for…
We came in looking for prices for Orlando for a family trip. Nadia was so helpful, polite and professional we got the quotes went home, the very next day she emailed us asking how we were getting on. After changing our dates for us we booked up she literally went above and beyond for us.
May 21, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi Aaron, thank you so much for such a lovely review i really appreciate your feedback and i'm so excited for you all! :) - Nadia
Great friendly staff
Great friendly staff, kept my son involved and excited for his first holiday abroad and gave him treats too
May 17, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, David! We hope you have an amazing holiday :)
The girls are always great in keel…
The girls are always great in keel square and always get me the best deal!
May 22, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words! We hope you have an amazing holiday :)
The staff are really excellent.Helpful…
The staff are really excellent.Helpful and knowledgeable.Evie sorted our booking and got us just what we wanted.We have used this branch for many years now and the standard has always been high.
May 20, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, Mr Walton. We hope you have another amazing cruise holiday.
Everything is so easy
Everything is so easy, fast and clear with the booking. No hidden clauses. Always the best offer, and I don't trust easily, I always compare. I recommend to everyone. Special thanks to
Hannah Edgley
Premier Home Worker
PTC Leads Supported
May 13, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely review, we hope you have a lovely holiday!
very good so far.
May 3, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have a lovely Holiday!
As usual
As usual, told them what we wanted and it was no problem to the customer advisor to spend about an hour sorting it out. Great service as usual from Hays staff. Thank you again.
May 12, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have an amazing holiday :)
Staff were very welcoming
Staff were very welcoming, friendly and knowledgeable. Great experience.
May 8, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
As usual an excellent service from Hays…
As usual an excellent service from Hays Sunderland Keel Square
May 1, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
Very friendly team and really helpful…
Very friendly team and really helpful getting all holiday popped together. Will be back I am sure..!
May 8, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
Great service
Great service, as usual Nadia found exactly what I was looking for. Thank you
May 6, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is very much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.