Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... See more
Company replied
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... See more
Company replied
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jasmine was excellent
Jasmine was excellent, she took her time to find me the best holiday for myself and husband. She didn’t mind how many she checked for us.
Would definitely recommend going to Jasmine
July 1, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it was very much appreciated
Great service once again !
July 8, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback Gillian, its very much appreciated.
Reply from Hays Travel - Sunderland Keel Square
Hi,
Thank you so much for the lovely review! I hope you have an amazing time in Corfu :) - Evie
Fantastic service
Hazel, was fantastic in booking my holiday, making the process seamless. Nothing was a trouble to her.
I always book holidays in Keel square branch due to the friendly efficient staff.
July 13, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi Jeanette,
Thank you so much for your lovely review! We hope you have an amazing holiday :) - Hazel
Great service Emilia was so patient and…
Great service Emilia was so patient and will to take the time to help us
July 12, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is really very much appreciated
Just want to say all the girls in hays…
Just want to say all the girls in hays travel in keel square Sunderland are amazing with the service they give what a brilliant team you have working for you
July 7, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it is really appreciated .
Keel Square booking
Nadia at Keel Square was fantastic - she helped us with our difficult time window and got us exactly where we needed to be and saved us money at the same time. An absolute credit to your organisation.
July 5, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, David! It was a pleasure to book your holiday and we hope you have an amazing time in Sorrento!
Evie was very friendly and helpful
Evie was very friendly and helpful
She was very competent and professional
Explaining everything and then confirming what we had booked
July 5, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Yvonne. It's always lovely to see you both and to book your holidays :)
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely review, we hope you have a lovely holiday!
Young lady was lovely got us a great…
Young lady was lovely got us a great deal & ended up with a great holiday to look forward too.
June 30, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you Mr Robson for such a lovely review we really appreciate your feedback and hope you have a lovely holiday :)
Helpful and quick responses
Helpful and quick responses. Great deal! Jasmine provided excellent service.
July 1, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, Andrew! I hope you have an amazing holiday :) - Jasmine
Reply from Hays Travel - Sunderland Keel Square
Hi Shirley,
Thank you so much for your lovely review! We hope you have a fab time in Greece :) - Jasmine
I work in flights admin and I had Evie…
I work in flights admin and I had Evie that picked up my smartsheet with a my cruise enquiry she was very helpful and checking all options I had in mind. Great communication and friendly so yes I booked my cruise for 2028 for my 50th birthday thanks Evie xxx
June 26, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely words. Bridget! We hope you have the most amazing holiday for your special birthday! :)
Always use Hays....staff are lovely &…
Always use Hays....staff are lovely & helpful, and if anything goes wrong, you are covered. Reasonably priced...no brainer !
June 26, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you Anthony for your kind words, we hope you have an amazing holiday! :)
Staff are very friendly
Staff are very friendly, don’t rush you into booking, explain everything fully, wouldn’t go anywhere else. Thanks to the lovely Nadia
June 16, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, it was a pleasure to book your holiday! Hope you have an amazing time :)
We’ve booked with other agencies before…
We’ve booked with other agencies before but never felt like we got what we wanted. My Nana who used hays for years recommended going to Hazel at Keel square. We’ve never looked back she’s suck a lovely person and she goes out of her way to help us find the perfect holiday. She’s an absolute credit to the company!
March 7, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, it is always a pleasure to see you both and book your holidays :)
Hays offers a friendly and very heplful…
Hays offers a friendly and very heplful enviroment. Every detail of your holiday is explained fully. They are always available by phone or in person if you have any other queries leading up to your holiday. Nothing is too much trouble.
June 20, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback , it is very much appreciated.Regards Hazel
A pleasure to book with the Keel Square team!
Jasmine was so helpful and knowledgeable, it was a pleasure to book with her and I’m confident we’re going to have a fantastic holiday! X
June 20, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback , it is very much appreciated.
Excellent.t service from jasmine very…
Excellent.t service from jasmine very pleasant and knowledgeable, booking process easy
June 16, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback , it is very much appreciated.
Booked for four of us
Booked for four of us
Booking was very quick and knowledgeable and all I nformation we need was given.
June 11, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you very much for your kind words, Anne. We hope you have an amazing holiday :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.