Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... See more
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All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... See more
Company replied
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... See more
Company replied
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
612 reviews
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Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it really is appreciated-Amelia
Reply from Hays Travel - Sunderland Keel Square
Hi Julie, Thank you so much for your lovely review! We all hope you have a great time in Tenerife :) - Nadia
Nadia was very professional helped us…
Nadia was very professional helped us find a holiday to what we wanted
May 2, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi Jackie, Thank you so much for your lovely review! We all hope you have a great time in Tenerife! - Nadia :)
Great service
Served by Amelia. Great service as always! I went in branch at 17.05 & was hoping she could get me booked by 5.30 & she was super quick & efficient & got me sorted by 17.20! Would highly recommend
April 29, 2026
Reply from Hays Travel - Sunderland Keel Square
Hi Heidi, Thank you so much for your lovely review! We all hope you have a great time in Rhodes :) - Amelia
Nadia was exceptional
Nadia was exceptional
Came back with prices and answers to any questions straight away
April 29, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is really appreciated
All sorted and booked within 10-15…
All sorted and booked within 10-15 mins, as usual.
Everything taken care of.
Thank you
April 26, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, Paul. It's always a pleasure to book your holidays. I hope you have an amazing holiday! :) - Jasmine
Excellent service polite and helpful…
Excellent service polite and helpful couldn't do enough to help
April 23, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, Lynda. I hope you both have an amazing time! :) - Jasmine
Service with a smile
Really helpfull travel advisor and was booked for the holiday within 20 minutes. Service with a smile.
April 11, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely feedback, Neil! We hope you have an amazing holiday!
Booking with hay’s has been so easy
Booking with hay’s has been so easy. Hazel found us the best deals.
April 16, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, Morgan. We hope you have a lovely holiday!
The team are so helpful and always find…
The team are so helpful and always find me a great deal, such a friendly bunch of girls x
April 11, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Friendly service and hassle free
April 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Have used hays
Have used hays. travel for a long long time wouldn’t use anywhere else everyone is so nice and friendly like part of the family special thanks to jasmine once again 🥰🥰🥰
April 9, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Susan & Arthur, it is a honor to book your holidays and we always love to see you both! :)
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback
Fantastic staff very helpful and very…
Fantastic staff very helpful and very professional
March 21, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely review, Lindsey! We hope you have an amazing holiday! :)
Hazel and Nadia both gave great…
Hazel and Nadia both gave great service, Hazel for my new booking and Nadia for existing booking cant fault them at all.
March 30, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, we hope you have an amazing holiday!
The experience was very good Nadia was…
The experience was very good Nadia was excellent at her job finding our holiday very easy to talk to and very good at explaining everything at the keel square branch.
March 31, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, John. We hope you have an amazing time in Majorca!
Keel Square
Jasmine has booked several holidays for me now.
She is always cheerful, helpful and very efficient.
The foreign exchange staff also show the same positive qualities.
March 29, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your words, Ian! It's always a pleasure to help sort your amazing holidays. I hope you both have the most amazing time :)
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, we hope you have the most amazing holiday :)
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind words, Vicki. It was lovely to see you and we hope you have an amazing holiday :)
Extremely helpful and pleasant…
Extremely helpful and pleasant assistance from the staff.well pleased
March 26, 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you, Edwards, for your kind review! We hope you have an amazing holiday :)
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