Booked another holiday with Hays travel. Just went in for currency for holiday to Salou in 2 weeks time and came out having booked another holiday for 2027, the staff know what we want and what our p... See more
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Was absolutely demented trying to find the best deal online for a holiday. As me and my partner have 4 kids it was extremely difficult to find the right holiday for us. The staff at hays were amazi... See more
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I would highly recommend this travel agent. She was extremely pleasant, helpful and knowledgeable throughout the whole booking process. She took the time to listen to what I was looking for and made... See more
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The help we got was first class as we needed fair price kids club plenty of water activities for my active grandson staff were very patient and the booking process quick and painless
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25c The Bridges, SR1 3LB, Sunderland, United Kingdom
- 01915438385
5.0
Excellent
1K reviews
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Your professional staff make the whole…
Your professional staff make the whole experience an absolute joy, especially joanne,who we always book to make everything go well.
August 12, 2026
Reply from Hays Travel - Sunderland The Bridges
William Frame,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience a joy, and we will be sure to pass on your kind words to her.
Kind Regards
Hays Travel
We have just booked a break to…Disneyland Paris
We have just booked a break to Disneyland Paris, via your branch in The Bridges, Sunderland.
We were dealt with wonderfully by Loraine, who went out of her way to answer all of our queries, and arrange flights, accommodation and extras.
Having booked several previous holidays through you, we would not ever feel it necessary to go elsewhere.
August 4, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi , Thankyou so much for taking the time to give your feedback. Im sure you will all have an amazing time. Lorraine
Reply from Hays Travel - Sunderland The Bridges
Ruth Brodrick,
We're so happy to hear that our customer service has consistently met your expectations for two years running. We truly appreciate your kind words!
Kind Regards
Hays Travel
staff are good
staff are good
information is excellent e g we didn't realise we could pay over 12months with no interest, thankyou Dame Irene hays
Price was excellent
Staff very helpful with documentation
July 23, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your review, Ava :)
Very helpfull staff.
August 9, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your review:) Faith
The young lady who took my booking was…
The young lady who took my booking was so helpful, nothing was a problem, she was so helpful, made the booking for my holiday so simple. A credit to the organisation.
Will use them for all my holiday needs .
August 8, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your kind review.We hope you have an amazing holiday!
Joanne Liu - Helpful, Knowledgeable, Trustworthy
Joanne Liu was very helpful in finding us the perfect holiday to Side, Turkey, in Summer 2027. Joanne is our go-to Travel Agent and she knows what kind of holidays/locations/hotels we prefer and it is reassuring that she knows our likes and dislikes and always finds us the perfect hotel and location. We have absolute trust in her always finding us the best deal.
August 6, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your review:) Joanne
I think the Sunderland branch in the…
I think the Sunderland branch in the town is the best shop. The same holiday i booked I went to Doxford park shop to see if they could help me with my price and they could not help in any way and when I went to the Sunderland shop they reduced the price and helped loads. I don't understand how one shop can help you loads and the Doxford park shop does not help in anyway.
July 29, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi , Thank you so much for your kind review regarding our branch , Sunderland The Bridges.
We are really pleased we were able to help you in finding your perfect holiday at the right price .
We Hope you have a fantastic holiday !
Lorraine was very helpful ,after…
Lorraine was very helpful ,after leaving shop she emailed and rang me with suggestions and prices
July 27, 2026
Reply from Hays Travel - Sunderland The Bridges
thank you for the kind comments Lorraine
Very professional and extremely…
Very professional and extremely helpful. Sorted out all our issues.
August 4, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely words. Vicky
Staff very welcoming and helpful
Staff very welcoming and helpful. As it was Sunday took a little time but we were ok with that. Our holiday was what we wanted found by your staff so very happy.
July 27, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your kind words. Lorraine
Lorraine was lovely professional and…
Lorraine was lovely professional and sorted it out no problems.excellent service every time.
August 4, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely words as its really appreciated. Lorraine
Staff really nice and helpful and we…
Staff really nice and helpful and we booked tge holiday we wanted no fuss at all
July 27, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely feedback as its really appreciated. Faith
Reply from Hays Travel - Sunderland The Bridges
Mark,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Went beyond to get us the holiday of a…
Went beyond to get us the holiday of a lifetime no question no matter how stupid was answered
August 2, 2026
Reply from Hays Travel - Sunderland The Bridges
Stephen Munday,
We're so happy to hear we could help create such a wonderful holiday for you! We truly appreciate your kind words.
Kind Regards
Hays Travel
Outstandingly patient and thorough with our needs
The agent dealing with our enquiry was absolutely outstanding. So understanding to our needs and thorough. She took her time showing us numerous options before we came to our final conclusion. Lorraine is a tremendous asset and without a doubt the best agent that we have dealt with in our last three years of using Hays.
August 2, 2026
Reply from Hays Travel - Sunderland The Bridges
Stephen,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was so understanding and thorough in helping you find the perfect options. We truly appreciate your kind words.
Kind Regards
Hays Travel
Wonderful service assistant was very …
Wonderful service assistant was very pleasant went through holiday with us very good
August 2, 2026
Reply from Hays Travel - Sunderland The Bridges
thanks for your lovely review :D
First time booking with hays travel and…
First time booking with hays travel and the process of booking went smoothly.
Staff very helpful and polite and the service i received was excellent.
Highly recommend hays travel.
July 31, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi , Lovely talking to you & thanks so much for taking the time to leave a kind review , we really do appreciate it , and we hope you're looking forward to your holiday.
Brilliant 👏
Brilliant service from Sophie. Told her what I wanted and she delivered. Thankyou.
July 29, 2026
Reply from Hays Travel - Sunderland The Bridges
Glenda,
Thank you for your wonderful review! We are so pleased to hear that we were able to deliver exactly what you were looking for. We truly appreciate your kind words.
Kind Regards
Hays Travel
Vicky was amazing very helpful and…
Vicky was amazing very helpful and fastidious in her approach to getting me the best deal always a pleasure to go in to the travel agents were I always get the personal touch
July 28, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for all your lovely words. Vicky
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