Hays Travel - Susan Yardley Reviews 

75
TrustScore 5 out of 5

4.8

Personal Travel Consultant Susan Yardley, SR3 2XG Sunderland, NE (England), GB


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See what reviewers are saying

Rated 5 out of 5 stars

Sue booked our family holiday this year and found the most amazing hotel for us so of course we wanted to ask her to help for our holiday next year. She has been amazing. Answering my 1000s of que... See more

Rated 5 out of 5 stars

Booking with Sue has never been easier, everything over the years has been perfect start to finish. I have booked many trips and I couldn’t fault a thing. I would highly recommend to anyone looking fo... See more

Rated 5 out of 5 stars

💕Absolute 5 star service when booking with Sue. We have booked our last few holidays wit her l. She takes any hassle or stress away. We gave her the details of where we wanted to stay and th... See more

Company replied

Rated 5 out of 5 stars

I was passed Sue's contact details from a friend who regularly uses her to book holidays and highly recommended her. Sue was very friendly and really helpful and managed to get me a very good price on... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Susan Yardley, SR3 2XG, Sunderland, NE (England), United Kingdom

  • 01915430669

4.8

Excellent

TrustScore 5 out of 5

75 reviews

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4.8

All reviews

(75)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service ⭐⭐⭐⭐⭐

Amazing service right from the initial enquiry, Sue was professional whilst showing genuine interest and care to ensure we got what we wanted from our trip. Nothing was too much trouble and communication was excellent. Sue reassured us and took care of informing the right people about my son's allergies, letting us to enjoy the build up! Thanks so much! Will definitely use again and recommend to everyone! ⭐⭐⭐⭐⭐

November 13, 2025
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Reply from Hays Travel - Susan Yardley

So very grateful for your kind words Kelly. A truly magical trip to book and hope I get to see a couple of pictures. Thankyou for putting your trust in me. Enjoy every minute! Sue x

Rated 5 out of 5 stars

Brilliant service from Sue

Brilliant service from Sue, I’d definitely recommend for all your holiday needs and bookings.

Thank you

November 13, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much Michaela. So happy to of booked such a magical holiday for you. Memories to last a lifetime.
Kind regards. Sue x

Rated 5 out of 5 stars

A really professional service where all…

A really professional service where all the stresses of finding and booking a holiday is taken care of. Regular communication, fulfilling all our needs for the holiday including travel and accommodation. Really friendly and Highly recommended

October 13, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words Greg. I hope you and your family have a wonderful holiday. Thanks for booking with me again! There should be a birthday welcome for a special little boy too. Enjoy, Sue 🌞

Rated 5 out of 5 stars

Three fantastic holidays so far this…

Three fantastic holidays so far this year booked through Sue and still more to come!! Super efficient, great deals and always on hand to deal with any questions. Won’t book through anyone else now!!

August 11, 2025
Unprompted review
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Reply from Hays Travel - Susan Yardley

Thankyou so much Julie for your lovely review. So very grateful for your custom. So many amazing holidays to look forward to. Sue x ✈️🌍

Rated 5 out of 5 stars

It was a last minute holiday and Sue…

It was a last minute holiday and Sue helped me find the right hotel and destination at the right price. And it was perfect. So grateful. Thank you Sue - highly highly recommended

August 19, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words. So glad you all had a wonderful holiday and made some lovely memories. Sue x

Rated 5 out of 5 stars

Family Holiday

Can't thank Sue enough for all her help getting our family holiday booked for next year, it was a great experience!
Sue came up with an amazing variety of choices, we are booking for 12 of us different ages & needs but we are all booked up looking forward to making great memories with my beautiful family next year, we can't wait
Thank you again Sue x

August 11, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou for your kind words Kim. So very happy we got something to suit everyone. It’s going to be a fabulous holiday for you all to remember. Many thanks, Sue x

Rated 5 out of 5 stars

The easiest holiday booking ever

The easiest holiday booking I’ve ever gone through. Sue took care us so so well. We’ve been stuck on where to go for our first holiday as a couple and with so many options and all sorts to consider I decided to message Sue. She listened and took note of everything coming back the same day with several options. We’ve decided on 7 nights in Malta and everything looks perfect! Couldn’t believe the price too, she was almost £400 cheaper than anything I could find myself.
I will 100% be coming back to Sue again and can’t recommend her enough. Thank you so much. Rob and Clara x

July 23, 2025
Unprompted review
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words. I do hope you have a wonderful holiday in beautiful Malta and look forward to seeing your pictures. Sue xx

Rated 5 out of 5 stars

Sue is absolutely lovely

Sue is absolutely lovely, nothing a bother, so easy to deal with, highly recommend! thanks for getting me a good discount on my airport parking!

June 23, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words! My absolute pleasure. Hope you had a wonderful time celebrating being 40! Xx 🌞🎉🎊

Rated 5 out of 5 stars

Got excellent service by Sue

Got excellent service by Sue, really happy we got the holiday we wanted and everything went smoothly with no problems, thank you so much again, will definitely be going through Sue in the future 😊

June 19, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words. It was my pleasure to book that amazing holiday for you and your family. Looking forward to seeing the pictures of that hotel. Sue x

Rated 5 out of 5 stars

Booking with Sue was easy and stress free

Booking with Sue was easy and stress free. Nothing was too much trouble and she dealt with all my picky requests promptly and made me feel like nothing was too much trouble. Having someone to trust when booking a holiday is a must and Sue definitely goes that extra mile to make sure you get what you're looking for, at a good price, and does everything she can to make your holiday go as smoothly as possible. I highly recommend booking with Sue and will definitely be booking again.

May 9, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words! It’s a big deal handing over responsibility to someone to book for a holiday, so it means so much that’s customers put their trust in me. I hope you have a wonderful holiday and make ever lasting memories as a family. Thanks again for your booking. Sue xx

Rated 5 out of 5 stars

Really lovely experience

Really lovely experience

May 2, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much Rachel, and for booking another holiday with me. Have a wonderful holdiay. Sue x

Rated 5 out of 5 stars

Susan was very helpful and nothing was…

Susan was very helpful and nothing was a bother to her she went right out her way to get us a great deal and also was very patient. Very friendly and would defo book through Susan again.

April 14, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for you lovely review Laura. I appreciate it so much. Your going to have a wonderful holiday with your family. x

Rated 5 out of 5 stars

Excellent service

Sue responded to my message with in minutes and my holiday was booked within 24 hours; meeting all my requirements.
I cannot recommend her enough!
Brilliant service

April 11, 2025
Unprompted review
Hays Travel - Susan Yardley logo

Reply from Hays Travel - Susan Yardley

Thankyou so much Amy! So glad your friend recommended you and I was able to to find you and your family such a fab hotel and package. Hope you have a wonderful holiday. Sue

Rated 5 out of 5 stars

Excellent service from Sue at Hays…

Excellent service from Sue at Hays travel, life is absolutely manic at the moment sue did everything to help, gave her my location and budget and she did the rest..got me a lovely holiday ready to celebrate my 40th birthday.. will definitely be using sue again to help book my family holiday

January 14, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much Ashley that's so kind. So pleased I found something special for your birthday. Cant wait for pics. Sue xx

Rated 5 out of 5 stars

Susan was very prompt in her response…

Susan was very prompt in her response and did a great job in finding us the best deals!!

January 10, 2025
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Reply from Hays Travel - Susan Yardley

Thankyou so much for your kind words Barry. You will have a great time. Here if you need any additional trips etc adding to your city break. Many Thanks, Sue

Rated 5 out of 5 stars

Efficient and Reliable Service

Sue has been great in organising our surprise trip to New York. She’s knowledgeable, efficient, and handled changes to the length of stay and accommodation quickly and without fuss. I’ll likely be adding upgrades along the way, so she might need even more patience with me, but so far, everything has been smooth and well-managed. A reliable and professional service.

December 19, 2024
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Reply from Hays Travel - Susan Yardley

Thank you so much for your kind words! Nothing better than being involved in a surprise booking 🫶 Such a magical
time to visit New York. Looking forward to arranging a fabulous itinerary with you. Merry Christmas 🎅🏻 xx

Rated 4 out of 5 stars

Holiday booked

Friendly helpful experience in booking holiday with patient travel agent who knew what a customer needed to make a good start to their holiday

December 19, 2024
Hays Travel - Susan Yardley logo

Reply from Hays Travel - Susan Yardley

Thankyou kindly for your review Ged. So special to travel with your family. Have a wonderful holiday! Merry Christmas. Sue

Rated 5 out of 5 stars

5 star service, would highly recommend!

Sue was amazing from start to finish! Very well priced and anything I needed she was always there to help out all throughout my holiday! Will certainly be using her again!

November 5, 2024
Unprompted review
Hays Travel - Susan Yardley logo

Reply from Hays Travel - Susan Yardley

Thank you so much for your lovely words and feedback. My pleasure to help you and Johnny always. Looking forward to seeing your Iceland photos! Happy Holidays. xxx

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