Very polite staff let you view holiday at no rush in your reference to look at place you wish to visit no rush and costs you have to pay or monthly payment s interest free brilliant very help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service, knowledgeable & friendly staff. Our holiday was soon sorted and booked. We also got some extra advice on travel money for nearer the time.
Company replied
Very friendly staff, very attentive to detail and sorted everything we needed. I'm sure we will book with Hays Sutton in Ashfield for our next adventure.
Company replied
Our experience was that all the staff were more than helpful, and Sam who looked after us did everything for us , we came away from there very pleased.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 Low Street, NG17 1DG, Sutton In Ashfield, United Kingdom
- 01623333962
4.9
Excellent
841 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rees was an excellent salesman
July 15, 2026
Reply from Hays Travel - Sutton In Ashfield
Mr Morris,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our salesman.
Kind Regards
Hays Travel
Very polite staff let you view holiday…
Very polite staff let you view holiday at no rush in your reference to look at place you wish to visit no rush and costs you have to pay or monthly
payment s interest free brilliant
very helpful throughout your time in hays travel and booking process.
May 1, 2026
Reply from Hays Travel - Sutton In Ashfield
Michael,
Thank you for your wonderful review! We are so pleased to hear that our team provided such a helpful and unhurried experience, especially with the payment options. We truly appreciate your kind words.
Kind Regards
Nicole
lovely helpful staff member Rees
lovely helpful staff member Rees, friendly, helpful, supportive, holiday booked with no problems, great customer service
July 15, 2026
Reply from Hays Travel - Sutton In Ashfield
Satisfied customer,
We're so happy to hear our team member provided such friendly and helpful service, making your booking experience problem-free. We appreciate your kind words.
Kind Regards
Nicole
Every one are very help full
July 16, 2026
Reply from Hays Travel - Sutton In Ashfield
June,
Thank you for your fantastic review! We are so pleased to hear that you found our team helpful. Your kind words are truly appreciated.
Kind Regards
Nicole
Always a pleasure to book with theses…
Always a pleasure to book with theses guys like part of our family now great team 👍
July 16, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review Ricky it is always a pleasure :)
Brilliant service as always
Brilliant service as always. Rees is fab, always helpful and knowledgeable. Thanks guys pleasure as always
July 14, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your kind words, I hope you both have a wonderful time away. - Rees : )
Great service
Great service, knowledgeable & friendly staff. Our holiday was soon sorted and booked. We also got some extra advice on travel money for nearer the time.
July 12, 2026
Reply from Hays Travel - Sutton In Ashfield
Michelle ,
Thank you for your wonderful review! We are so pleased to hear that our staff provided great service and were able to sort out your holiday quickly. We appreciate your kind words about the extra advice on travel money.
Kind Regards
Nicole
Very friendly personalised service
July 10, 2026
Reply from Hays Travel - Sutton In Ashfield
Julie shacklock,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you experienced friendly and personalized service.
Many Thanks,
Nicole
The person that dealt with us knew what…
The person that dealt with us knew what she was talking about, in every way
July 3, 2026
Reply from Hays Travel - Sutton In Ashfield
Paul Jones,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was knowledgeable and helpful.
Many Thanks,
Nicole
Our experience was that all the staff…
Our experience was that all the staff were more than helpful, and Sam who looked after us did everything for us , we came away from there very pleased.
July 7, 2026
Unprompted review
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Went in to see about a cruise i had…
Went in to see about a cruise i had seen on fb. Sam was brilliant ...very helpful and friendly .
July 8, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :) Kind Regards, Sam
Very friendly staff
Very friendly staff, very attentive to detail and sorted everything we needed. I'm sure we will book with Hays Sutton in Ashfield for our next adventure.
July 9, 2026
Reply from Hays Travel - Sutton In Ashfield
JAYNE JOHSON ,
Thank you for your wonderful review! We are so pleased to hear our staff were friendly and attentive. We look forward to helping you with your next adventure!
Many Thanks,
Nicole
Louise was very helpful and nothing was…
Louise was very helpful and nothing was to much trouble welcoming and very caring
July 8, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
The gentleman that looked after us was…
The gentleman that looked after us was amazing he was very helpful and give us good advice on our holiday
July 7, 2026
Reply from Hays Travel - Sutton In Ashfield
Mr Billings,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to provide such helpful advice for your holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel
Excellent staff very friendly and super…
Excellent staff very friendly and super informative
July 5, 2026
Reply from Hays Travel - Sutton In Ashfield
Wayne Garfit,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and informative.
Many Thanks Trisha :)
Fantastic help on booking our holiday with Sam at the Sutton
Sam at Sutton was fantastic so helpful in booking our latest holiday. Thanks Sam credit to the Sutton team.
July 4, 2026
Reply from Hays Travel - Sutton In Ashfield
Dale. X,
Thank you for your wonderful feedback! We are delighted to hear that our team was able to help you book your latest holiday. We truly appreciate your kind words.
Many Thanks,
Sam :)
Excellent help and advise.
Excellent help and advise.
We weren’t rushed and were given options we never thought about.
Great service.
July 5, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for the lovely feedback :)
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely 5 star review.
Kind Regards Trisha
Very helpful listen and gave us the…
Very helpful listen and gave us the advice we needed
July 2, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely 5 star review.
Kind Regards Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.