We were greeted by Sam who was friendly, competent and professional. He was helpful and efficient, a great multi tasker. We made a booking and are looking forward to his help and support in organising... See more
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This is the 2nd time that we've booked a holiday through hays travel in Sutton in Ashfield. Once again we were impressed by Rees's help and we got a great deal. The booking process was so easy. ( we... See more
Company replied
We saw a gentleman called Rees and he was very informative, polite and friendly. He made our holiday purchase smooth and straightforward. He answered all of our questions. Thank you!
Company replied
The friendly staff as soon as you walk through the door very helpful with booking our holiday we always go there and they advise us about everything we should no before flying special mention to Dawn... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 Low Street, NG17 1DG, Sutton In Ashfield, United Kingdom
- 01623333962
4.9
Excellent
879 reviews
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Sutton in Ashfield branch
Visited Sutton in Ashfield branch spoke to Patricia first who sorted everything out for us very professional and cheerful.A couple of days later when we had decided rang Hays travel and spoke to Nicole who booked it for us again very professional and cheerful thanks to both the ladies and to Hays travel for employing such helpful and pleasant staff
June 27, 2026
Reply from Hays Travel - Sutton In Ashfield
Stephen,
We are so pleased to hear about your positive experience with our team. Thank you for sharing your kind words; we truly appreciate it.
Kind Regards
Trisha
Dawn was really thorough looking…
Dawn was really thorough looking through all our avaible options as we didn't have any idea where we wanted to go. The booking process was hassle free. Excellent service from Dawn
June 27, 2026
Reply from Hays Travel - Sutton In Ashfield
S. Lawson,
We are so happy to hear that we could help you find the perfect destination! We appreciate your kind words and are glad the booking process was seamless.
Kind Regards
Dawn
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Absolutely brilliant staff friendly…
Absolutely brilliant staff friendly nothing was too much gave us discount and beat price match
Dawn (Sutton-in-Ashfield branch) was amazing helping with a family member travel assistance helping with medical information
Exceptional
June 23, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely feedback :)
Very polite staff very quick service…
Very polite staff very quick service just disappointed on the payment process has you seem to want full payment about 21 weeks before holiday were other holiday companies are 13 weeks before holiday i strongly disagree with this
June 14, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your feedback, Having checked your booking I can see that the supplier P&O are asking for the balance 17 weeks before departure. As a company we do take the balance 4 weeks earlier just in case there is an issue with your payment or if you need an extension. If you would like an extension or discuss further please give me a call on 01623 333962. Thanks Trisha
My holiday.
My holiday.
All travel assistants were very helpful and very knowledgeable in the choosing of my holiday on 15/06/2026 at my local Hays Travel Sutton-in-Ashfield NG17 1BN
June 13, 2026
Reply from Hays Travel - Sutton In Ashfield
Cheryl,
Thank you for your lovely review! We are so glad to hear our team was helpful and knowledgeable in planning your holiday.
Kind Regards
Dawn
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
1st time we've booked a holiday through…
1st time we've booked a holiday through Hays travel , are experience of booking at short notice was not a problem , the staff member was professional, courteous and took on board what requirements we would like , cannot fault the service provided was an easy pleasant experience
June 17, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Hays Travel
The staff at Sutton in Ashfield are brilliant. We wouldn't go anywhere else to book our holidays. Professional, friendly and extremely hardworking.
June 1, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Nicole was excellent
Nicole was excellent, she made the whole visit enjoyable and was very knowledgeable and we made a booking on the spot
June 15, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Lovely staff nothing to much trouble a…
Lovely staff nothing to much trouble a lovely experience
June 14, 2026
Reply from Hays Travel - Sutton In Ashfield
Thankyou for your lovely review :)
Excellent service
Excellent service . All staff were friendly and helpful .
Our rep was an apprentice and she was so helpful and enthusiastic.
June 7, 2026
Reply from Hays Travel - Sutton In Ashfield
Sue Green,
We're so glad to hear you received excellent service and found our team friendly and helpful. We appreciate your kind words!
Many Thanks, Nicole
Positive experience
Agent was knowledgeable and able to arrange short break which meets our needs.
Everything sorted to my satisfaction.
Always feel that Hayes Travel offer a professional service.
May 28, 2026
Reply from Hays Travel - Sutton In Ashfield
Lainey,
We are so pleased to hear we could arrange a short break that met your needs and that everything was sorted to your satisfaction. Thank you!
Many thanks, Rees
Patricia went above and beyond finding…
Patricia went above and beyond finding us our holiday to the timeliness we wanted nothing was to much trouble always great service 4th time we've booked with them fabulous team
June 9, 2026
Reply from Hays Travel - Sutton In Ashfield
Shelley,
We're so glad our team provided such great service and found the perfect holiday for you. We truly appreciate your continued loyalty!
Many Thanks, Trisha
Great customer service every time.
June 11, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for the nice feedback , i will pass this on to Nicole :)
Excellent service
June 6, 2026
Reply from Hays Travel - Sutton In Ashfield
Thankyou for your lovely review :)
It's nice to talk to somebody face to…
It's nice to talk to somebody face to face, booking is alot easier for me than online booking, being shown photos of where we going, friendly staff, all in all prefer booking this way, thankyou,
May 31, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
booking made easy
the booking experience was made easy by sam. he was very knowledgeable and listened to our needs
June 5, 2026
Reply from Hays Travel - Sutton In Ashfield
Thank you for your lovely review :)
Sam was an absolute dream he was the…
Sam was an absolute dream he was the perfect rep . Really happy with my experience in branch
May 30, 2026
Reply from Hays Travel - Sutton In Ashfield
Hi Carrieann , you are more than welcome :) Thanks, Sam
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