We were greeted by Sam who was friendly, competent and professional. He was helpful and efficient, a great multi tasker. We made a booking and are looking forward to his help and support in organising... See more
Company replied
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We were greeted by Sam who was friendly, competent and professional. He was helpful and efficient, a great multi tasker. We made a booking and are looking forward to his help and support in organising... See more
Company replied
This is the 2nd time that we've booked a holiday through hays travel in Sutton in Ashfield. Once again we were impressed by Rees's help and we got a great deal. The booking process was so easy. ( we... See more
Company replied
We saw a gentleman called Rees and he was very informative, polite and friendly. He made our holiday purchase smooth and straightforward. He answered all of our questions. Thank you!
Company replied
As normal can't fault anything, always very helpful and nothing is too much trouble to find you the best holiday at the best price for you
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
40 Low Street, NG17 1DG, Sutton In Ashfield, United Kingdom
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Rees was brilliant at the Sutton- in - Ashfield . He dealt professionally with all our requests ,got us a good price and he made it such an easy experience . He certainly put a smile on our faces and look forward to our holiday

Reply from Hays Travel - Sutton In Ashfield
Nicole was very helpful and understanding on what I needed for my holiday

Reply from Hays Travel - Sutton In Ashfield
Friendly, professional and very helpful.
Thankyou for helping book our holiday!

Reply from Hays Travel - Sutton In Ashfield
Getting the best price for our holiday.Excellent customer service.Would highly recommend the Sutton In Ashfield store.

Reply from Hays Travel - Sutton In Ashfield

Reply from Hays Travel - Sutton In Ashfield
Very helpful with a knowledge of cruises which helped our novice knowledge of cruises for the first time

Reply from Hays Travel - Sutton In Ashfield
Found exactly what we wanted with help from a very friendly and knowledgeable lady Trisha she listened to what we wanted and helped find our perfect holiday thank you .

Reply from Hays Travel - Sutton In Ashfield
The best customer service given from Louise. She made our holiday booking experience very relaxed and enjoyable. Nothing was too much trouble.
Her overall knowledge of Rhodes was fantastic.
We will 100% book with Louise again.
She made my children laugh during our visit and they came out the shop so excited for the holiday chosen.
Thankyou Louise x

Reply from Hays Travel - Sutton In Ashfield
Very friendly and knowledgeable, nice and relaxed interaction

Reply from Hays Travel - Sutton In Ashfield
My friend, Jill (who lives in the area) and I, have received friendly and efficient service from Hays Travel in Sutton-in-Ashfield over a number of years. This year was no exception and Sam was most helpful and took great care to book our forthcoming Cruise.

Reply from Hays Travel - Sutton In Ashfield

Reply from Hays Travel - Sutton In Ashfield
Agent helpful and patient with booking and exploring all holiday possibilities

Reply from Hays Travel - Sutton In Ashfield
Good guidance
Travelling alone
Not rushed
Offered other services like better deals on currency exchange
Pleasant and friendly

Reply from Hays Travel - Sutton In Ashfield
Satisfaction of service
Friendliness of staff
Ease of booking our requirements
Both Dawn and Louise were very efficient with our requests .

Reply from Hays Travel - Sutton In Ashfield
We wouldn't book with anyone else they are very friendly and very knowledgeable in all aspects

Reply from Hays Travel - Sutton In Ashfield
Nice friendly staff which it always has been cannot do enough for you.

Reply from Hays Travel - Sutton In Ashfield
We consistently get excellent service from Trisha and the team at the Sutton-in-Ashfield store, and booking yesterday with Rees was no exception where his attention to detail, advice given along with great customer service was fantastic. The booking process was very smooth. Thank you to the whole team. And of course we now have a great holiday to look forward to!

Reply from Hays Travel - Sutton In Ashfield
Louise was absolutely brilliant she bent over backwards to help get my trip sorted although it took a while she was an absolute trooper and got me what I wanted at a great price will definitely be returning to book more trips with her

Reply from Hays Travel - Sutton In Ashfield
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