Hays Travel - Sutton In Ashfield Reviews 

880
TrustScore 5 out of 5

4.9

40 Low Street, NG17 1DG Sutton In Ashfield, GB


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Rated 5 out of 5 stars

We were greeted by Sam who was friendly, competent and professional. He was helpful and efficient, a great multi tasker. We made a booking and are looking forward to his help and support in organising... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd time that we've booked a holiday through hays travel in Sutton in Ashfield. Once again we were impressed by Rees's help and we got a great deal. The booking process was so easy. ( we... See more

Company replied

Rated 5 out of 5 stars

We saw a gentleman called Rees and he was very informative, polite and friendly. He made our holiday purchase smooth and straightforward. He answered all of our questions. Thank you!

Company replied

Rated 5 out of 5 stars

As normal can't fault anything, always very helpful and nothing is too much trouble to find you the best holiday at the best price for you

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 40 Low Street, NG17 1DG, Sutton In Ashfield, United Kingdom

  • 01623333962

4.9

Excellent

TrustScore 5 out of 5

880 reviews

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4.9

All reviews

(880)

116,474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service throughout.

Fantastic service throughout.
Not pushy, and listened to what i was looking for, rather than some who lead you in a different direction.

Cheers Sam. Thumbs up from me

March 19, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Hi Craig, it was a pleasure and thank you for your lovely review :) Thanks, Sam

Rated 5 out of 5 stars

First time in a longtime travelling.

The assistant was very helpful and knowledgeable. Has been to the resort himself before.
Put us at ease as we have not travelled in many years.
Ran through all details thoroughly.
Couldn't have been more helpful.
Brilliant experience throughout.

March 4, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Hello Karen,
Thankyou for your lovely review :)

Rated 5 out of 5 stars

made it so easy…

Reece was very good and made it so easy to book . Nothing was to much trouble. We had a few laughs what made a change will be booking with him again he is my favourite

March 8, 2026
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Reply from Hays Travel - Sutton In Ashfield

Thank you for taking the time to write this kind review. Hope to see you again soon. Regards Rees

Rated 5 out of 5 stars

We were helped by Dawn on this occasion…

We were helped by Dawn on this occasion and as usual were given 1st class service, we booked 2 holidays this time, both to the same hotel, one this month and the second one in October.

February 28, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely 5 star review. It was a pleasure booking you again. Regards Dawn :)

Rated 5 out of 5 stars

Have booked with hays travel few times…

Have booked with hays travel few times and have always found them extremely professional and very helpful and will book with them again

February 24, 2026
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Reply from Hays Travel - Sutton In Ashfield

Thank you for your 5 star review. Regards Louise

Rated 5 out of 5 stars

Very Friendly

Very Friendly, & Helpful,Sorted Everything Out For Me,Would Recommend, Thank You,Rees At Hays Travel,

March 2, 2026
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Reply from Hays Travel - Sutton In Ashfield

Thank you for your kind review, it was a pleasure helping and I hope you have a wonderful time. - Rees : )

Rated 5 out of 5 stars

Met with a smile and Trisha invited us…

Met with a smile and Trisha invited us to chat , my wife and I described what holiday we were looking for and our budget. Trisha was patient, knowledgeable and carefully and methodically looked through many hotels and destinations with us until we made a decision and booked . We felt well looked after and had full confidence in her and booking with Hays .

February 28, 2026
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Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely review, I hope you all enjoy your holiday in Cyprus :)

Rated 5 out of 5 stars

Friendly and helpful staff

Rees is very friendly and helpful and made booking my holiday so easy and hassle free.

February 19, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely 5 star review. Regards Rees

Rated 5 out of 5 stars

Freya was very good

Freya was very good . My friend has never been on a cruise and your team put her mind at rest . Thankyou

February 21, 2026
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Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely 5 star review. It was nice meeting you. Regards Freya

Rated 5 out of 5 stars

Holiday booking

Me & my friend booked a holiday with Hays Travel in Sutton In Ashfield, Dawn who looked after us was very friendly & helpful & all the staff that where working at the time where very friendly too

February 16, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely review :)

Rated 5 out of 5 stars

Very Happy!

We contacted Hays Travel and spoke to Rees who helped us with booking a nice little family holiday for the summer holidays. Rees was very accommodating and helped us find the perfect get away. Now the main thing for us was a place that allowed 3 dogs, this was not an issue Rees at all. Rees was very professional, gave us all the ins and outs of the options we had and explained what was near for us to do with the kids. Very pleased with his service and now have two very excited children waiting for their holiday to arrive. Thanks Rees really appreciate it!

February 16, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for such a kind review, it was a pleasure assisting you. I hope you all have a wonderful time. - Rees : )

Rated 5 out of 5 stars

Dawn at Sutton in Ashfield branch

Dawn at Sutton in Ashfield branch, always use her she is very friendly and always goes the extra mile to find you the right holiday

February 15, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for the lovely feedback i will let Dawn know :)

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