Hays Travel - Sutton In Ashfield Reviews 

880
TrustScore 5 out of 5

4.9

40 Low Street, NG17 1DG Sutton In Ashfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were greeted by Sam who was friendly, competent and professional. He was helpful and efficient, a great multi tasker. We made a booking and are looking forward to his help and support in organising... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd time that we've booked a holiday through hays travel in Sutton in Ashfield. Once again we were impressed by Rees's help and we got a great deal. The booking process was so easy. ( we... See more

Company replied

Rated 5 out of 5 stars

We saw a gentleman called Rees and he was very informative, polite and friendly. He made our holiday purchase smooth and straightforward. He answered all of our questions. Thank you!

Company replied

Rated 5 out of 5 stars

As normal can't fault anything, always very helpful and nothing is too much trouble to find you the best holiday at the best price for you

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 40 Low Street, NG17 1DG, Sutton In Ashfield, United Kingdom

  • 01623333962

4.9

Excellent

TrustScore 5 out of 5

880 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(880)

116,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The young man i spoke to was excellent

The young man i spoke to was excellent! I thought i had sorted my holiday out ,he got me a better deal and better price . Very impressed.

February 12, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your kind words, we hope you have a wonderful break. - Rees :)

Rated 5 out of 5 stars

we was helped by Trish at Sutton to…

we was helped by Trish at Sutton to book to flights June &Sept 2027 she was very good, got all the flights and detail's for us, cannot thank her enough that's is why we have been dealing with Hays for alot of years the staff are very helpful and understanding

February 10, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for the feedback :)

Rated 5 out of 5 stars

The travel agent (Reece) his knowledge…

The travel agent (Reece) his knowledge about cruises was brilliant. Answered loads of silly questions and made us feel at ease

February 1, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your kind review, It was a pleasure assisting you on booking this lovley break. - Rees : )

Rated 5 out of 5 stars

Good Service

Once again 100% good service so pleased to see Sam again always know we get top service from Hays

February 4, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your 5 star review. Great to see you again. Regards Sam

Rated 5 out of 5 stars

Hayes Travel - Sutton in Ashfield

Dawn helped us to pick out a short break in Dublin, gave us a good choice of rooms at various prices with and without breakfast. Flights were also arranged with a choice of airports and times. Insurance also offered. Booked exactly what we wanted.
Great service as usual, thanks Dawn.

February 2, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely feedback and booking with us again :)

Rated 5 out of 5 stars

Excellent Service

Booked with Hays in Sutton in Ashfield a few times and have always had excellent customer service. Staff are knowledgeable, friendly and helpful.

February 1, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely review :)

Rated 5 out of 5 stars

Your staff are excellent nothing was…

Your staff are excellent nothing was too much trouble we are very satisfied with the service which we received.

February 1, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely 5 star review. Regards Dawn

Rated 4 out of 5 stars

Helpful

Helpful, patient and friendly but, Disappointed! no sign video (communication) for the deaf customers.

January 25, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your review. Sorry you were disappointed with the communication Hays Travel offers for the deaf. We will feed your comments back. Regards Dawn

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff
Listened to what I wanted and found me exactly what I wanted

January 27, 2026
Hays Travel - Sutton In Ashfield logo

Reply from Hays Travel - Sutton In Ashfield

Thank you for your lovely review - Lou :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look