I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more
Company replied
What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more
Company replied
Natasha at your Sutton branch made it such a pleasant experience. She couldn't have been more helpful if she tried. She took us through every option available and discussed insurance, excursions,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having had an excellent experience…
Having had an excellent experience booking long haul flights last June at Hays in Kingswood, Bristol I chose Hays in Sutton with no hesitation. I had my choice of dates, airline choice and destination ready and so the initial plan and quote was quickly provided by a friendly member of staff who printed the details for me to refer to as I needed to check timings with another family member.
However there was a problem as I didn't receive any follow-up email. I phoned the shop the next day and spoke to another staff member who checked my email details and discovered an error. When she had corrected my email address this staff member successfully emailed an updated quote and guided me through the payment process. She then provided a printed copy for me to collect the same day and explained about any further options associated with my flights.
I am satisfied my travel plans are in safe hands and further assistance will be easy to access if and when required.
May 2, 2026
Reply from Hays Travel - Sutton
Thank you so much for booking your trip with us and for your kind review.
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your very kind review. :)
The service from the staff was very…
The service from the staff was very good, and also the package
April 10, 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your lovely review. :)
Caitlin was very helpful and took the…
Caitlin was very helpful and took the time to explain our options. All the staff were friendly and professional. The place had a nice atmosphere, which was inviting.
April 22, 2026
Reply from Hays Travel - Sutton
Thank you for booking and for your kind review.
As always Holly was amazing at helping…
Once again Holly was amazing at helping us find the right holiday. She always goes far and beyond for her customers. She’s highly recommended by us!
April 17, 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking your holiday with us.
Holly
Mandy was extremely helpful with…
Mandy was extremely helpful with helping us choose our dream holiday. We were delighted with the service.
April 17, 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking your holiday with us.
Mandy
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking your holiday with us.
Dean
Fantastic nhhh
April 4, 2026
Reply from Hays Travel - Sutton
Thank you for your booking, and very kind review.
Many thanks to Mandy
Many thanks to Mandy. Actually 10 out of 10
Thank you for being so patient
Helpful. Knowledgeable.
April 12, 2026
Reply from Hays Travel - Sutton
Thank you for you kind review and for your booking.
Excellent service
Excellent service. Karen was so friendly, nothing was too much trouble. Searched different hotels. She gave information on the the greek island that I was interested in from her own experiences.
I was happy to book a holiday with Hays Travel.
March 30, 2026
Reply from Hays Travel - Sutton
Thank you so much for your review and for making your booking with us. - Karen
Reply from Hays Travel - Sutton
Thank you so much for your lovely review and for booking with us - Karen
The representatives in the Sutton…
The representatives in the Sutton office were very welcoming and helpful. (Mandy and Dean) Thus far our experience has been positive.
March 27, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for making your booking with us.
So very helpful and went out of her way…
So very helpful and went out of her way to get us the best possible deal on our holiday
March 19, 2026
Reply from Hays Travel - Sutton
Thank you so much for your kind review and for booking with us
Mandy
Reply from Hays Travel - Sutton
Thank you for booking with us and for your kind review - Luke
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with us - Luke
Advisor carried out skilful search
Advisor carried out skilful search for holiday that matched my requirements at a reasonable price. He also selected flight times to suit me which I would not have known how to do.
March 13, 2026
Reply from Hays Travel - Sutton
Hi Marian,
Thank you for your kind review!
Luke
Very helpful and happy to spend time…
Very helpful and happy to spend time for finding our exact holiday requirements. Friendly and would definitely use them especially dealing with Luke
March 13, 2026
Reply from Hays Travel - Sutton
Hi Michelle.
Thank you for leaving such a kind review, and for booking with us :)
Luke.
Excellent Service from Hays Sutton Branch
I received an excellent service from Karen in the Sutton Branch who made my holiday booking experience enjoyable.
March 6, 2026
Reply from Hays Travel - Sutton
Thank you for your great review and for booking with us.
Thank you Holly
Speaking to a really interested human being who wants to find you exactly the holiday you want.
March 5, 2026
Reply from Hays Travel - Sutton
Thank you for booking with me and for your lovely review.
Holly :)
Reply from Hays Travel - Sutton
Thanks for booking and for your lovely review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.