I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
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See what reviewers are saying
We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more
Company replied
What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more
Company replied
Natasha at your Sutton branch made it such a pleasant experience. She couldn't have been more helpful if she tried. She took us through every option available and discussed insurance, excursions,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
449 reviews
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Excellent peace of mind service for your travel needs
Hays travel in Sutton, Surrey are very professional, welcoming & helpful.
Mandy was very helpful with flight bookings and Holly (who has also booked holidays for me in the past when previous company was at the same location) has always been very professional, caring and helpful.
Thank you very much.
August 12, 2025
Reply from Hays Travel - Sutton
Hello Mr Sett
Thank you for your very kind review
Holly Mandy
Excellent service
Natasha Tyndale was so helpful she was pleasant to deal with. She booked my holiday I will be booking other holiday with her.
March 2, 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking.
Thank you Natasha for booking our…
Thank you Natasha for booking our family holiday. You put us at ease and went above and beyond to make sure our booking went smoothly despite having trouble with the Internet and phone lines.
February 27, 2026
Reply from Hays Travel - Sutton
Thank you so much for booking and for your very kind review.
Mandy took time to listen to my…
Mandy took time to listen to my requirements for my flights and did all she could to book them. She explained the proceedure and ensured that she had recorded the correct details.
February 27, 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your kind review.
Professional efficient and personable…
Professional efficient and personable service
February 24, 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with us.
Very helpful and efficient
February 19, 2026
Reply from Hays Travel - Sutton
Thank you for making your booking with us and for your great review.
Great customer service
Great customer service, and really really helpful in my questions, their prompt call back is on point. and moreover they happen to provide me a much cheaper quote than other travel agent I have enquired. They have also included different options of hotels to stay, from the cheapest to the moderately priced, which I did not expect.l will certainly use them for further travel in the future. Overall very happy with the service
February 8, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review. We are so pleased we could help you get the holiday you wanted.
Very professional and organised…
Very professional and organised especially when there was 5 of us to deal with.More than happy to book with Hays Travel
February 11, 2026
Reply from Hays Travel - Sutton
Hi Jan, It was lovely to book your holiday for you. Hope you all have a lovely time in Budapest - Thanks, Caitlin
Very efficient and clear.
January 26, 2026
Reply from Hays Travel - Sutton
Thank you so much for your kind review.
We are always happy to help.
Kind regards,
Luke
Seamless and great deal
Seamless and good discount on a TUI holiday (less than what TUI would offer)
February 1, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review!
We are always happy to help.
Kind Regards,
Luke
Excellent service with Holly
February 7, 2026
Reply from Hays Travel - Sutton
Thank you so much for your lovely review Janice and for booking with me - Holly :)
Just amazing customer service
Just amazing customer service. Holly, the travel agent, made everything so easy. Would highly recommend.
February 8, 2026
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with me
Holly :)
Excellent friendly helpful staff
Excellent friendly helpful staff. They are a great team who are patient and willing to spend time to find the best advice and solutions.
February 5, 2026
Reply from Hays Travel - Sutton
Thank you so much for your kind review. We love our regular customers and always happy to help.
Kind Regards,
Dean
The staff ate polite and very helpful
February 4, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review. We look forward to seeing you next time.
Kind Regards, Natasha
Reply from Hays Travel - Sutton
Thank you Brian for your kind review.
Its always a pleasure to help you with your holidays!
Kind regards.
Mandy
They take time with you no rush and the…
They take time with you no rush and the staff are very friendly
February 4, 2026
Reply from Hays Travel - Sutton
Thank you got your kind review and for booking through us.
Hays booking.
Your operator efficiently and politely answered all of our questions and booked our trip exactly as we wanted it.
February 1, 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your great review. :)
Very helpful and kind assistant
January 21, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Very efficient and helpful service
January 27, 2026
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your great review.
Excellent service as usual
Very helpful and excellent service as usual. I have booked several holidays with them and all the staff are very knowledgable and friendly.
January 30, 2026
Reply from Hays Travel - Sutton
Thank for booking with us
and thank you for your great review
Team Hays :)
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