Hays Travel - Sutton Reviews 

454
TrustScore 5 out of 5

4.9

182 High Street, SM1 1NL Sutton, England, GB


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Rated 5 out of 5 stars

I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more

Company replied

Rated 5 out of 5 stars

We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more

Company replied

Rated 5 out of 5 stars

What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 182 High Street, SM1 1NL, Sutton, England, United Kingdom

  • 02039255869

4.9

Excellent

TrustScore 5 out of 5

454 reviews

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4.9

All reviews

(454)

119,924 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Welcoming

Welcoming, knowledgeable and professional member of staff.

January 10, 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for taking time to post your positive review. It was a pleasure to help. I look forward to seeing you next time.

Kind Regards,
Natasha

Rated 5 out of 5 stars

It was easy and I had a lovely lady…

It was easy and I had a lovely lady called Natasha Tyndale she was very helpfull helping me book my partners 60th Birthday Trip, and I would be booking with them again

January 6, 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Hi Rachel,
Thank you so much for you kind review. I am so pleased I could help with your special holiday. We look forward to seeing you next time.

Kind regards,

Tash

Rated 5 out of 5 stars

Great service from Dean

Very good helpfull staff dean was very efficient and helpful in sutton shop

January 13, 2026
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Reply from Hays Travel - Sutton

Hi Andrew,

Thank you for coming into store and booking with us.

I am glad we managed to get you a great late deal! I look forward to seeing you again in the future.

Kind Regards,
Dean

Rated 5 out of 5 stars

Excellent service

After receiving a quick response to my initial e-mail enquiries, I visited the store in person to book my first cruise holiday to ensure that everything was done correctly. I found the staff to be very welcoming, friendly and extremely knowledgeable - I would definitely recommend them.

December 9, 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Hello Rachel thank you so much for your booking and for your great review it was a pleasure to help.

Rated 5 out of 5 stars

I have used hayS travel many times…

I have used hayS travel many times Mandy and all the staff are brilliant very helpfull and kind I would recommend hayS travel all the time thank you for your kind support.

January 6, 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and for your lovely review.
Mandy :)

Rated 5 out of 5 stars

Very Helpful, and understanding of needs

I found that Dean understood my needs looked in advance for my holiday and also found it was cheaper then the previous holiday.

January 6, 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for booking with us and for your kind review
Dean :)

Rated 5 out of 5 stars

January 5th, 2026…

Hays good to book through they cover all aspects of our trip.
Busy shop and sometimes difficult to hear stuff (I do wear hearing aids)
Young Apprentice dealt with us and he seemed a little nervous, but he was very helpful.

January 6, 2026
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for booking with us and for your lovely review.

Rated 5 out of 5 stars

Great experience & great staff

The member of
staff who helped us was so lovely and accommodating. Helped us find our perfect holiday and I am so happy with how the experience went. I will definitely go back in the future!

January 4, 2026
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Reply from Hays Travel - Sutton

Hi Charlotte, Thank you for your review. Hope you girls have a lovely trip to Tenerife !! - All the best - Caitlin

Rated 5 out of 5 stars

Holiday booking

Agent was friendly and helpful

December 31, 2025
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Reply from Hays Travel - Sutton

Hi Mr Clark, It was lovely sorting your holiday out. Happy new year. Thanks - Caitlin

Rated 5 out of 5 stars

I was trying to book a holiday for my…

I was trying to book a holiday for my wife and myself on the TUI website. Everytime I tried to book their website failed or timed out - over and over again. I was working in Sutton, Surrey and a Hays travel shop, and I thought if they could offer anywhere near the TUI online price. I went in and welcomed by Mandy. She also had the same problems, so I left my contact details and went off. A few hours later Mandy called to let me know she was having the same issues on the TUI website but would call the cruise line. The next day I received a call and Mandy explained that she had emailed a quote to me. She not only matched their price but beat it, not by much but it was definitely better value. Her service was 10 out of 10.

November 27, 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and for your kind review :)

Rated 5 out of 5 stars

Holly

Holly - & the staff are exceptional very professional & helpful .

December 2, 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and for your kind review :)

Rated 5 out of 5 stars

All the team at Sutton branch including…

All the team at Sutton branch including Caitlin, Holly & Dean are incredibly helpful & professional.

Many thanks

Gary Mead

December 1, 2025
Unprompted review
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and thank you so much for your kind review :)

Rated 5 out of 5 stars

Seville City Break

Caitlin & Mandy were extremely helpful in finding me a splendid deal on a city break for next year.

November 22, 2025
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Reply from Hays Travel - Sutton

Thank you for your booking and your lovely review.

Rated 5 out of 5 stars

Our Winter Break

Our Winter Break.
Mandy the Store Manager was as helpful as ever.

November 21, 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your booking and your lovely review.

Rated 5 out of 5 stars

The ladies in the shop were the most…

The ladies in the shop were the most helpful people ever, they made sure my autistic son was going to get the trip he wanted, very late booking , no spaces, they performed magic,special thanks to Mandy and holly, just amazing, defo will be return customer.

November 18, 2025
Hays Travel - Sutton logo

Reply from Hays Travel - Sutton

Thank you for your lovely review Sally, we are so pleased we could find you the holiday that Zac wanted.

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