I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
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See what reviewers are saying
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more
Company replied
We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more
Company replied
What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
454 reviews
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Very helpful & patient while we were…
Very helpful & patient while we were choosing our Hotel, did not rush us & looked at all alternatives until we were happy.
November 11, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Very helpful staff
November 14, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Holly the expert in Hayes !
Holly was an expert in advising us on our holiday and where to go to in May! Her knowledge of different holidays was really helpful and she was very thorough with our questions about how we book it etc - Thank Holly will use Hayes again for sure!
November 8, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review. :)
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Mandy (Manager) was so helpful even…
Mandy (Manager) was so helpful even made sure the two pick ups one Sutton the other Braintree was part of the deal and managed to get two single rooms for our request
November 6, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Holly M was amazing from start to…
Holly M was amazing from start to finish, and she sat for some time until she found us the perfect getaway.
October 17, 2025
Reply from Hays Travel - Sutton
Thank you so much for taking the time to write a lovely review!
I look forward to seeing you again in the future.
Holly
Wonderful Staff
Caitlin was very informative and patient. Nothing too much trouble. All the staff at Sutton very helpful.
October 21, 2025
Reply from Hays Travel - Sutton
Hi Margaret, It was lovely serving you. I hope you have a lovely time in Canada and I will see you soon !! - Caitlin
Great service as always.
Holly has always gone above and beyond to find us the perfect holiday.
She has never once disappointed us in her choice of holiday for us.
Holly will keep in contact from start to finish.
Thank you Holly.
October 18, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
Everything start to finish was easy
Everything start to finish was easy.
Mandy was great and helped us to personalise our booking to exactly what we wanted.
October 16, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
Excellent work by Holly
Excellent work by Holly. Provided us with what we needed. Went in not really knowing what type of cruise we wanted and came out with a cruise booked for next August
October 14, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
Reply from Hays Travel - Sutton
Thank you for your kind review.
Caitlin was very helpful full of…
Caitlin was very helpful full of information patient found exactly what we wanted. We will use her again. Definitely first time using a travel agency on the High Street. Most probably will stay with you from now on. Many thanks, Gail and Wayne
October 3, 2025
Reply from Hays Travel - Sutton
Hi Gail, Thank you both for your lovely words. I hope you have a lovely time away ! I will see you both when you return !. - Caitlin
Staff there was very helpful and…
Staff there was very helpful and welcoming. Also got me a great deal
September 29, 2025
Reply from Hays Travel - Sutton
Thank you for your kind review.
Very helpful,polite and knowledgable
September 30, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words.
Another booking for me by Mandy in the…
Another booking for me by Mandy in the Sutton team. The response as always was timely and informative, gave me all the options I needed and concluded the booking really quickly.
Price was also the best available. Really pleased with the service.
September 30, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words, lovely to see you again.
I contacted Hays travel.
I contacted Hays travel not really believing that I could have a holiday with such benefits included in the price.
Well they have left us in total dismay with all that they offered us. We are blown away and shall certainly be informing family and friends to enquire regarding holidays from Hays travel. We shall return for our summer holidays next year.
Local travel agents serving the community with utmost professionalism.
Thank you so much Hayes travel
September 23, 2025
Reply from Hays Travel - Sutton
Thank you so much for your lovely review. It was a pleasure to book your holiday.
The personal service from mandy was…
The personal service from mandy was second to none .I will be back again
September 14, 2025
Reply from Hays Travel - Sutton
Thank you so much for your lovely review. It was a pleasure to book your holiday.
Karen was very patient with us and…
Karen was very patient with us and found exactly what we were looking for.
September 17, 2025
Reply from Hays Travel - Sutton
Thank you, it was my pleasure helping you.
Reply from Hays Travel - Sutton
It was lovely to meet you, and find you what you wanted.
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