I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
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Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... See more
Company replied
Great service love was as usual very helpful and his knowledge helped us plan our next trip very happy to use the Swanage branch again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
419 reviews
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Reply from Hays Travel - Swanage
Thank you for your kind comments. I hope you have a lovely cruise.
Kind regards
Lisa
staff at your swanage branch are always…
staff at your swanage branch are always very helpful
October 16, 2024
Reply from Hays Travel - Swanage
Hi Roger, Thank you very much !! Appreciated !! Kevin
100% customer service
I booked a Christmas holiday to Egypt at Hayes travel in Swanage. I was assisted by Emily who was professional efficient and nothing was too much trouble. Her call backs and covering everything as well as qualifying for a £200 discount prompted me to get it booked and paid for so now all I have to do is wait for her to call when the tickets are ready for collection. I haven’t used a travel agent in years to book a holiday but would thoroughly recommend Hayes travel in Swanage and Emily especially to arrange everything for you from parking to flights, baggage allowance and transfers they have it all covered at very affordable prices.
October 2, 2024
Reply from Hays Travel - Swanage
Good Morning, Thank you for this lovely review I appreciate it. Thanks Emily
The hotel and travel arrangements were…
The hotel and travel arrangements were excellent, shame Zante is such a dump!
September 23, 2024
Reply from Hays Travel - Swanage
Good Morning to you, Thank you for your feedback, i am pleased the Travel arrangements were good, but sorry to hear that you did not like Zante, that's a shame . Thank you though ! Appreciated !! Kevin
Kevin at Swanage branch was very…
Kevin at Swanage branch was very professional and informative.
We have in the past been into other branches to enquire about certain countries and holidays, and been lumbered with brochures to figure out for ourselves.
We liked the fact that Kevin took his time to show us and explain in detail. There was no rush at all. We were very impressed by this and his professionalism, so much so we booked a holiday for 2026!!
So thank you 🙏 Kevin for the great customer service.
September 29, 2024
Reply from Hays Travel - Swanage
Good Morning to you, Thank you for the lovely feedback, that is really appreciated and very kind of you. I appreciate it !! Cheers !!
Friendly advisor
Friendly advisor, listened to our requests ensuring attention to detail. Advised us to go away and think about our holiday options so not pushy to make a booking there and then 🙂. We returned later and completed a booking. Emily had researched some other options but we went with our original choice. Very helpful and will use this agent again.
September 20, 2024
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much, very kind ! Regards Kevin
Very good service Emily was pleasant…
Very good service Emily was pleasant friendly very helpful thank you
August 22, 2024
Reply from Hays Travel - Swanage
Thank you, I really appreciate it as very kind . Thank you Emily
Reply from Hays Travel - Swanage
Thank you, I really appreciate it as very kind . Thank you Emily
Very helpful and booked and sorted smoothly
Very helpful and booked and sorted everything I needed
August 13, 2024
Reply from Hays Travel - Swanage
Hi Mark, Thank you very much for the lovely review, I really appreciate it as very kind . Thank you Emily
Really helpful
Really helpful, friendly and competent staff who were happy to go the extra mile to make sure we had the holiday we wanted
August 12, 2024
Reply from Hays Travel - Swanage
Hi there, Thank you for very much for the lovely review, really appreciated and very kind. Best regards Kevin
great service
July 28, 2024
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much ! Really appreciated and very kind !! Best regards Kevin
We just popped in on the spear of the…
We just popped in on the spear of the moment. & after talking to Emily we came with a river cruise to Egypt. Great sales person. Very friendly and very helpful 5 stars young lady 😊
July 24, 2024
Reply from Hays Travel - Swanage
Good Afternoon, Thank you very much ! really appreciated !! Best Kevin
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much ! That is really appreciated ! Very kind. Best Kevin
Hays it's worked out just fine 👍
So much easier than trawling the travel sites and wasting my time and "eyes" to save a few quid, ..tell the guys what you would prefer and your price range ,and it's all done for you ,even down to the ticket print or digital check-in , FOR US it's great .thanks
July 4, 2024
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much, that is really appreciated, very kind. Best regards Kevin
Total commitment to customer satisfaction
Kevin had absolute commitment to find the holiday we wanted
June 27, 2024
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much, i really appreciate it, very kind !! Best regards Kevin
Reply from Hays Travel - Swanage
Good Afternoon to you,
Perfect ! Lovely feedback and thank you !
Kind regards
Kevin
Emily was great really helpful put my…
Emily was great really helpful put my mind at ease as booked a first time cruise
July 4, 2024
Reply from Hays Travel - Swanage
Thank you very much, that is very kind and I really appreciate it.
Emily
Fantastic service…
Amazing and helpful service from Kevin Sansom at Swanage Branch who with endless patience solved a problem affecting our forthcoming cruises.
June 25, 2024
Reply from Hays Travel - Swanage
Ah Thank you Carol, very kind and caring, I really appreciate this ! Thank you and Best regards Kevin
Helpful and Informative We were made to feel welcome in the…
We were made to feel welcome in the office, we were given information in a clear way and the member of staff was helpful and attentive. We were given choices and felt we achieved the right choice for us with the member of staff's help.
June 12, 2024
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much !! Really appreciated and very kind of you !! Kind regards Kevin
Since the ticket was being paid for by…
Since the ticket was being paid for by someone else, online tickets were not available but Hays Travel provided a quick and easy outcome. Thank you!
April 30, 2024
Reply from Hays Travel - Swanage
Hi there, You are very welcome Best Kevin
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