I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
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Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... See more
Company replied
Great service love was as usual very helpful and his knowledge helped us plan our next trip very happy to use the Swanage branch again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
418 reviews
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Excellent Customer Care
Excellent Customer Care. We have used Hays Travel many times. We have always found that they offer great advice. They are knowledgeable, helpful and friendly. By using Hays to arrange everything it means that our holiday experience is perfect. Thank you Lisa.
January 29, 2025
Reply from Hays Travel - Swanage
Thank you for your kind comments. It is always lovely to see you both and I am glad I was able to arrange your holiday once again. Enjoy Lanzarote 😊
Kind regards
Lisa
Holiday to Madeira
Kevin took a lot of time in helping us find the right hotel and right room for our holiday. He was helpful in answering all our questions.
January 30, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for a lovely review, I really appreciate it ! Thank you Best regards Kevin
Personal attention
Very helpful attention given to our personal detailed requirements when booking our holiday and travel arrangements.
January 17, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for a lovely review, really appreciate it, very kind. Best regards Kevin
How to book a holiday
Your agent took the time to check and every possible combination of the holiday that we had seen
January 29, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much, really appreciated and you are welcome ! Best regards Kevin
From the minute we walk in …
From the minute we walked in Emily was exceptional she is polite, courteous and caring. She talked us through all of our options and didn't hesitate to point out the obvious (first time family flyer's) within 90 minutes we had our holiday booked travel money sorted & was told if we needed anything else or have any upcoming questions/ problems just to pop in and she will get it sorted piece of mind rested on my shoulders absolutely fab..
January 12, 2025
Reply from Hays Travel - Swanage
Thank you very much for the lovely review, very kind and I really appreciate it - Emily :)
Better than 2024
We wanted to book an autumn break to the sun and managed to get £200 off the price we paid in 2024. Good deal. Thanks Hays.
January 12, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you for your feedback, very much appreciated ! Best regards Kevin
Very friendly and helpful
Very friendly and helpful, would use again to book another holiday
January 11, 2025
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much for the lovely feedback ! I appreciate it. Best regards Kevin
Always helpful and easy to book
January 14, 2025
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much ! I appreciate it ! Very kind. Best Regards Kevin
Helpful and thorough
We booked a trip with Leo, who listened to our requirements. He was polite and patient as he tailored our holiday to meet our needs. We were very pleased with the service. Nothing was too much trouble. Would thoroughly recommend.
January 10, 2025
Reply from Hays Travel - Swanage
Good Afternoon Paula, thanks for your kind words ! I really appreciate it, thanks again. Best regards Leo
Simply The Best
Due to the solid helpful work from Kevin my cruise are always great well organised and stress free. He definitely does a lot to give Hayes a good Name.
December 31, 2024
Reply from Hays Travel - Swanage
Good Morning to you, thank you for the lovely review, I really appreciate it too ! Belated Happy New Year to you !! Kind regards Kevin
Kevin was fantastic
Kevin was fantastic, worked hard to find me the ideal holiday. Assisted my partner and I with obtaining the right currency for our trip and advised on the correct documents and everything else we needed. He took on board everything we wanted from our holiday and found us an amazing deal in a fantastic place. Highly recommend this travel agent, will only be using them from now on
December 3, 2024
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for the lovely review, very kind and I really appreciate it. ! Best regards Kevin
Great customer service
Lisa was very knowledgeable and helpful in finding the right holiday for us
January 7, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for your kind words, really appreciated !! All the very best Kevin
Canada 2026
Kevin was very helpful with our booking. He took time to get us the best deal, keeping us updated along the way. He was very professional in his approach.
January 5, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for this lovely review, I really appreciate it, as very kind. Best regards Kevin
Young lad was polite and helpful in…
Young lad was polite and helpful in swanage, didn't everything I asked for, top banana.
December 20, 2024
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much ! that is very nice of you, very kind !! Best regards Kevin
Reply from Hays Travel - Swanage
Thank you for your kind comments. I hope you have a lovely time in Malta.
Kind regards
Lisa
Made booking my both of my holidays so…
Made booking my both of my holidays so stress free.
Will book my holidays through Hays from now on. Emily was brilliant and so helpful
November 26, 2024
Reply from Hays Travel - Swanage
Hi there, thank you for the lovely feedback, really appreciated. Best regards Kevin
Emily was very helpful and arranged our…
Emily was very helpful and arranged our holiday quickly and efficiently.
November 22, 2024
Reply from Hays Travel - Swanage
Thank you very much for this lovely review - Emily
Lisa guided us very good as usual and…
Lisa guided us very good as usual and sorted any problems we thought might be there,Hays are very lucky to have a lady of her quality
November 21, 2024
Reply from Hays Travel - Swanage
Good Afternoon to you, Hoping you are both well ! Thank you for the lovely review for Lisa, really appreciated and very kind !! Best Regards Kevin
Reply from Hays Travel - Swanage
Good Afternoon , Thank you for the review, really appreciated and Kind. Best regards Kevin
Reply from Hays Travel - Swanage
Thank you - Emily :)
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