I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
The branch staff are knowledgeable and helpful, they learn and remember what you like and dont like, which is really helpful as my wife has limited mobility and lifts/ rather than stairs and walk in... See more
Company replied
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking a flight
Hays Travel were able to able to book a flight and arrange an appropriate flexible ticket which I had found difficult to do online. All my queries were answered satisfactorily so I'm confident I've purchased the right ticket.
April 20, 2025
Reply from Hays Travel - Swanage
Good afternoon to you, thank you for your kind words. really appreciated. Kind regards Kevin
Delighted customers.
Emily from the Swanage branch was above and beyond helpful. With her expertise we found the perfect holiday destination.
April 4, 2025
Reply from Hays Travel - Swanage
Good afternoon, Thank you for your lovely review :) - Emily
Kevin went out his way to help
Kevin went out his way to help, even when we cganged our minds after an hour of searching, he found the right holiday for us.
March 25, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, that is very kind of you and I really appreciate it, you are more than welcome as always !! Best Kevin
It was a very pleasant and very helpful…
It was a very pleasant and very helpful experience from staff.
April 1, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you for the review, really appreciated and very kind. Kevin
I found Emily very helpful both times I…
I found Emily very helpful both times I have been into hays travel, lovely customer service,Thank you.
March 21, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you for the lovely review, I appreciate it. Emily
Reply from Hays Travel - Swanage
Good Morning Anne, thank you very much, really appreciated and very kind. Pleased to help you !! All the best. Kevin
Thailand Trip…
Hays came up with the ideal itinerary for our trip to Thailand. Leo was very helpful although we had to pay three deposits. He also spotted that one of the hotels was alcohol free which we managed to get changed. Well done Leo.
March 13, 2025
Reply from Hays Travel - Swanage
Hello Mr Moorhouse, thank you for your kind words I really appreciate it! Glad we found what you were looking for! Kind regards, Leo
Kevin was very helpful with arranging a…
Kevin was very helpful with arranging a cancellation refund. He made it easy and I had the refund within days.
February 27, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much, really appreciated and very kind. Best regards Kevin
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you for your review, really appreciated. Cheers Kevin
Emily was very helpful and patient with…
Emily was very helpful and patient with my search for the right holiday and was happy to discuss different options.
February 28, 2025
Reply from Hays Travel - Swanage
Thank you for this review - Emily :)
The young man was very polite and very…
The young man was very polite and very helpful.
February 25, 2025
Reply from Hays Travel - Swanage
Thank you very much for your kind review! Kind regards, Leo
Relaxed helpful and no nopresure
Relaxed helpful and no presure. When we had to make changes it was done quickly and easily
February 25, 2025
Reply from Hays Travel - Swanage
Good Afternoon, thank you very much, I appreciate it. Very Kind and you are welcome. Best Kevin
Lisa was very helpful
Lisa was very helpful, explaining everything about my package holiday, flights accomodation etc. Feel very happy about my upcoming holiday with Hays Travel, would thoroughly recommend this agent.
February 25, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much, Lisa really appreciates it. very kind. Best Kevin
The agent was very helpful and…
The agent was very helpful and pleasant. I was disappointed that the booking took so long and seemed very complicated despite us knowing exactly what we wanted. Booking online is much quicker
February 15, 2025
Reply from Hays Travel - Swanage
Good afternoon to you, first of all, thank you very much for your Bookings, really appreciated, apologies that the Booking process took longer than anticipated, but thank you for your kind comments for Lisa, thank you again. Best regards Kevin
Excellent as always!
Excellent as always!
Extremely knowledgeable and helpful staff make the whole process enjoyable😁
February 16, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, hoping that you are well, thank you very much for a nice review !! I really appreciate it !! You are welcome !! Best regards Kevin
Bernina Express Bliss
Spoke to Emily at Swanage on 5th Feb re holiday to Lake Como and Bernina Express. Went home to think about it and by researching on Newmarket site I found that going a week later we could get Half Board Hotel.
Spoke to Newmarket Holidays and they reserved the place and said we could return to Swanage where they would complete the booking.
Went to Swanage Hays and booked with Lisa.
Very happy with how we were treated by Emily and Lisa.
Will definitely return to Hays Swanage for further booking this year.
February 6, 2025
Reply from Hays Travel - Swanage
Thank you for this great review, I hope you have a great time when you go - Emily :)
Leo was very helpful and friendly at…
Leo was very helpful and friendly at the Swanage branch. We booked a holiday!
February 6, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you for the lovely review, Leo will be really pleased with this.Very Kind Best regards Kevin
Great face to face and Al our trips…
Great face to face and Al our trips orgnized efficiently. Great follow up phone calls to . All very satisfactory
January 30, 2025
Reply from Hays Travel - Swanage
Glad we could get them all booked for you, and thank you for your review :) - Emily
Staff member was polite and very helpful
January 30, 2025
Reply from Hays Travel - Swanage
Hi Martin, thank you very much, really appreciated and very kind. Thank You ! Best Kevin
Efficient friendly service
Lisa is very efficient, knowledgeable, friendly and helpful.
February 5, 2025
Reply from Hays Travel - Swanage
Thank you for your kind review. I'm sure that you will have a lovely time in Corfu.
Kind regards
Lisa :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.