I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
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Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
Great service love was as usual very helpful and his knowledge helped us plan our next trip very happy to use the Swanage branch again
Company replied
The branch staff are knowledgeable and helpful, they learn and remember what you like and dont like, which is really helpful as my wife has limited mobility and lifts/ rather than stairs and walk in... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
417 reviews
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l agent as lots of…
Chose to go to travel agent as lots of flights online that added on extra prices when you clicked on them or didn't include luggage or were self transfer.
Gentleman was so helpful,told him what I wanted and few clicks later all flights booked, easy as that,exactly what I wanted, stress free.
July 6, 2025
Reply from Hays Travel - Swanage
Hi Linda, thanks for the lovely comments, Leo will really appreciate this, Leo is a Great lad with exceptional Customer Service ! Thanks again !! Kevin
I was determined to walk out with a…
I was determined to walk out with a holiday and Emily was really good with me and everything was chosen sorted and paid for really quickly. Looking forward to my holiday in September now!!
July 5, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, Emily will really appreciate that as very kind. Best regards Kevin
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much, really appreciated Best Kevin
Excellent servuce
June 22, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much for your feedback. Really appreciated. Best Kevin
Holiday in Greece
The Hotel was recommended by Kevin at Swanage and we were not disappointed, we loved our stay so much we have booked to go back next year 😀
June 9, 2025
Reply from Hays Travel - Swanage
Hi there, thank you very much for your review, really appreciated and very kind. See you soon. Kevin
Holiday with Hays
Very helpful assistant who explained everything very clearly.
Printed details required.
Helped us look for a last minute holiday at a reasonable price.
June 22, 2025
Reply from Hays Travel - Swanage
Good Afternoon, Thank you so much for your review :)
knowledgable manager and staff
knowledgable manager and staff
friendly but professional and willing to find out and listen to our requirements
was also impressed the way a new young member of staff was allowed to take us through to near completion
{with only a subtle oversee}
June 7, 2025
Reply from Hays Travel - Swanage
Good Afternoon John, Ah Thank you, that is really nice of you, both myself and Leo really appreciate it ! Best regards Kevin
Kevin was helpful and friendly as usual.
June 8, 2025
Reply from Hays Travel - Swanage
Thank you Margaret, I really appreciate ! Very kind of you. Kevin
Great service and staff
Leo was tremendously helpful he was attentive and thorough. Leo booked our holiday and took care of printing out the tickets boarding cards etc. I will always try and use Hays travel in the future.
May 30, 2025
Reply from Hays Travel - Swanage
Thank you so much for your kind words!!! Have a great time on holiday! Many thanks - Leo
Kevin know most of his customers which…
Kevin know most of his customers which is a great advantage as he know what we are looking for and the prices we are willing to pay.
May 13, 2025
Reply from Hays Travel - Swanage
Hi there, thank you very much for the lovely review, I really appreciate it, very kind. Best Kevin
Reply from Hays Travel - Swanage
Good afternoon to you, ah you are welcome. Best regards Kevin
Absolutely amazing service very…
Absolutely amazing service very friendly patient staff couldn’t do enough !
May 20, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, really appreciated and very kind. Best regards Kevin
Reply from Hays Travel - Swanage
Good Afternoon Sandy, you are more than welcome, always happy to help you. Thank you very much. Kind regards Kevin x
Reply from Hays Travel - Swanage
Good Afternoon to you, You are very welcome, have a great time ! Kind regards Kevin
Face to face booking.
We like the idea of walking into a travel agents and seeing someone face to face, asking different questions and having everything explained to us. we go to the Swanage agents as we have been there a number of times and often see Kevin, knowing everything will be done correctly.
May 4, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you for the lovely review, appreciated and very kind. cheers Kevin
Very good knowledge
Very good knowledge
No pressure to go ahead with the holiday your looking in to
Kevin was excellent and the young man I dealt with was very good
May 1, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely feedback, I really appreciate it. Best regards Kevin
A very friendly and helpful experience
April 16, 2025
Reply from Hays Travel - Swanage
Good Evening to you, thank you very much, I really appreciate it !! Cheers Kevin
Great Experience
Our Helper, Kevin was superb, very knowledgeable and asked all of the right questions!
April 23, 2025
Reply from Hays Travel - Swanage
Good Evening to you, thank you very much for your kind words, I really appreciate it, a pleasure. Best regards Kevin
Kevin offers brilliant personal service
April 23, 2025
Reply from Hays Travel - Swanage
Good evening to you, thank you for your kind words, I really appreciate it, you know always a pleasure ! Best regards Kevin
Booking a flight
Hays Travel were able to able to book a flight and arrange an appropriate flexible ticket which I had found difficult to do online. All my queries were answered satisfactorily so I'm confident I've purchased the right ticket.
April 20, 2025
Reply from Hays Travel - Swanage
Good afternoon to you, thank you for your kind words. really appreciated. Kind regards Kevin
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