I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
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Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
Great service love was as usual very helpful and his knowledge helped us plan our next trip very happy to use the Swanage branch again
Company replied
The branch staff are knowledgeable and helpful, they learn and remember what you like and dont like, which is really helpful as my wife has limited mobility and lifts/ rather than stairs and walk in... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
417 reviews
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Very helpful and friendly
October 11, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much ! Really appreciated and very kind. Best regards Kevin
Kevin as always very professional…
Kevin as always very professional helpful considerate a credit to your company
September 19, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for your kind words, I really appreciate them ! very kind. Kevin
Reply from Hays Travel - Swanage
Hi Kate, thank you for your review! I will pass on your kind words! Many thanks - Leo
Kevin was very helpful in choosing our…
Kevin was very helpful in choosing our holiday destination, and made some good suggestions.
September 30, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for the review, I really appreciate it as very kind and you are most welcome. Best regards Kevin
Reply from Hays Travel - Swanage
Good Morning, thank you for your comments, appreciated, all the best. Leo
It was so smooth and quick booking our…
It was so smooth and quick booking our holiday
September 21, 2025
Reply from Hays Travel - Swanage
Good Morning Mark, a pleasure, Thank you very much as always. Best regards Kevin
Kevin went above and beyond to find us a holiday. We cannot thank him enough.
Kevin went above and beyond to
September 21, 2025
Reply from Hays Travel - Swanage
Good Morning Paul,thank you very much for a lovely review, I really appreciate it as very kind of you, it was a pleasure to help and look after you. Best regards Kevin
Lisa assisted me several times in the…
Lisa assisted me several times in the last few years even when she was at the Wareham branch, giving me best choices and prices all the time, she been always brilliant with me
September 13, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you for your kind comments, Lisa will appreciate this, thanks again. Kind regards Kevin
We have always been pleased with the…
We have always been pleased with the way Hays Travel in Swanage have treated us and yesterday was no different.
Lisa was helpful and very pleasant and took time to explain everything in terms we could understand; we couldn’t fault the experience at all.
Well worth 5 stars!
September 11, 2025
Reply from Hays Travel - Swanage
Thank you for your kind comments. This is very much appreciated.
Kind regards
Lisa
Amazing staff
Amazing staff, very friendly and helpful but not pushy. They're happy to listen to what you want and tailor your holiday to suit you. We do have closer branches to us but we choose to travel into Swanage to use this branch.
August 31, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, thats really appreciated and kind. Thanks again. Kevin
Friendly efficient service.
August 31, 2025
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much ! Really appreciated !! Best regards Kevin
Great service in Swanage
Kevin in Swanage was a lovely chap to deal with and he booked me onto the cruise I wanted, which saved me a lot of time. He was very patient and acted very professionally given I was a tadge miffed over the price. I’d definitely use the Swanage branch more as will my friends who are going with us in February ‘26
August 31, 2025
Reply from Hays Travel - Swanage
Good Morning to you,thank you for a lovely review, you are more than welcome, pleasure, look forward to helping again in the future. Thank you again, Best regards Kevin
We recommend Leo!
Leo who helped us was really attentive and gave us plenty of useful information.
August 20, 2025
Reply from Hays Travel - Swanage
Good afternoon, thank you very much for your kind words and booking! Glad we found an absolute bargain! Many thanks, Leo
Great service from Hays in Swanage.
Leo and then Kevin worked really hard to arrange the holiday that we wanted. They contacted several suppliers and didn’t give up when many of them didn’t have availability. Many thanks and we are looking forward to our holiday.
August 17, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much for the lovely review, Leo and myself really appreciate it as very kind, we were very pleased to get you sorted. All the very best Kevin
I have used Hays travel for many years…
I have used Hays travel for many years to book my holidays. They know exactly what my preferences are and so there is no need to browse hundreds of resorts, hotels or cruise ships every time I book. I have dealt with Lisa in Wareham and now she has moved to Swanage, I continue to use her. She is efficient and very knowledgeable.
August 10, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much for the lovely feedback, Lisa will really appreciate this as very kind. Kind regards Kevin
Reply from Hays Travel - Swanage
Good Morning to you, Thank you for a lovely review, really appreciated. Best Kevin
Very thorough
Very thorough. Thank you Kevin.
All the right questions asked of the cruise operator before I booked our holiday.
It’s so much easier to deal with someone face to face, rather than negotiating the world wide web!
August 14, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for a lovely review, I really appreciate that, as very kind and you are welcome. Best regards Kevin
Kevin was very helpful
Kevin was very helpful, he went through all of the different options with us. He was great at liaising between us and the tour company, and got us a good deal which we were very pleased with
July 30, 2025
Reply from Hays Travel - Swanage
Good Afternoon, thank you for the lovely review, really appreciated and very kind. Thanks again. Best Kevin
Lisa in the Swanage branch was very…
Lisa in the Swanage branch was very helpful and had plenty of advice and completely understanding once the cost elevated to the original holiday so went with another one instead, I've always found them very helpful over the years and booked a few times with Kevin as well, great service
July 20, 2025
Reply from Hays Travel - Swanage
Good Afternoon, thank you for your review - Emily
Good service
The service was pleasant and professional with timely advice on different travel options
July 19, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you for your review, really appreciated and very kind. Best regards Kevin
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